North Suffolk is looking for an Assistant Program Manager to join our Community Service Agency!  This position assists the CSA Director by carrying out supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws.  The Assistant Program Manager provides weekly supervision and evaluation of Care Coordinators and recommendations on hiring and discipline via corrective action to Care Coordinators and/or Family Partner staff.

This position is temporarily remote.

What you’ll do:

  • Interview, select and recommend hiring of employees and make recommendations on the retention, compensation, promotion, layoff and/or recall of employees.
  • Train and support program staff to meet requirements identified in the ICC/FP Performance Specifications and agency policies
  • Complete annual staff evaluations, utilizing independent judgment, for all staff assigned.
  • Discipline supervisees for just cause by utilizing corrective action procedure, with guidance from CSA Director.
  • Independently review and sign off on Initial Clinical Assessments, SCND, Discharge Plans, and all other client documentation
  • Monitor weekly billing tickets of supervisees to ensure that standards are met for ICC/FP services.
  • Receive and triage program referrals as directed. Assign cases, in collaboration with Sr. Family Partner and independently, to staff based on evaluation of case needs and staff capacity.
  • Carry and respond to referral pager on a rotating schedule with CSA Director and Sr. Family Partner.
  • Serve as On-call Supervisor for ICC staff; as dictated in the CSA check out procedure.
  • Participate in weekly Utilization Review of program files.
  • Provide care coordination services to caseload of 2 families including completion of SCND, Initial Clinical Assessment and all other documentation.
  • Attend and assist facilitate monthly SOCC with CSA Director.

What you’ll need:

  • Education:  Master’s degree in the mental health field including, but not restricted to, counseling, family therapy, social work, psychology, etc., from an accredited college or university required.
  • Licensure:  LICSW or LMHC required
  • Experience:  Minimum three (3) years of experience in providing outpatient behavioral health services to youth and families.  Experience with home-based or wraparound model is preferred.  Familiarity with child & youth serving programs with at least (1) year supervisory experience in child and family systems.  Must have experience working collaboratively with state agencies, consumer advocacy group, and/or behavioral health outpatient facilities.
  • Skills:  Must be certified in the MA CANS.  Bilingual/Bicultural/Culturally Competent in Spanish or Portuguese preferred.  Valid Mass drivers license required (off site travel is required)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Pet Insurance
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for Spanish speaking Care Coordinators to join our team!  Be proud of what you do! Develop your clinical skills in a supportive team environment, and gain experience that you will use for the rest of your career.

Our goal is to ensure that children with behavioral/emotional needs, and their families, become independent within their own communities. The Intensive Care Coordinator (ICC) position is not only about coordination, it is also assessing and identifying the underlying needs of the youth through regular contact with the family in order to make a direct positive impact in their lives using the Wraparound Service Model. We support families to recognize small areas of progress that builds into major changes. For each family that you work with, you will not only be the key contact for the youth’s providers, you will also be creating an individualized roadmap that guides uniform treatment among the team. As the contact, you will collaborate with multi-disciplinary teams such as PCP, school, DCF, Outpatient therapists and other mental health and/or medical providers.

This ICC position is a unique opportunity to network, develop community connections, and get exposure to diverse mental health, medical, and educational systems. If your passion lies in making small changes that will create a big impact, we want to talk to you!

This position is temporarily remote.  Please indicate language skills in application.

What You’ll Do:

  • Gather information for the completion of strengths based comprehensive home-based assessments.
  • Support with the identification and development of natural supports within the family’s network
  • Facilitate regular Care Planning Team meetings
  • Develop a youth and family centered Individual Care Plan (ICP) that supports the achievement of goals identified with the family’s voice and choice in conjunction with the care providers, natural supports and other identified team members.
  • Maintain regular contact with the youth, family and other providers in the youth’s life by phone, community meetings or home visits to ensure implementation of the ICP.
  • Provide education, advocacy and support to youth and families navigating through any of the child/family-serving systems
  • Identify and connect youth and families to additional supports and services in the community through referral and coordination of care
  • Develop a risk management/safety plan and provide as needed crisis support, as well as coordination with the Mobile Crisis Intervention team.

What You Need:

  • Education: Master’s degree or Bachelor’s degree in relevant mental health field required (including but not restricted to, counseling, family therapy, social work, psychology, etc.)
  • Skills: Must have or be able to acquire Child and Adolescent Needs and Strengths (CANS) certification within first month of employment. Must have Driver’s License and reliable automobile. Ideal candidate must thrive in fast paced work environments; have strong attention to detail, and demonstrate strong organization and multitasking skills.
  • Experience: Familiarity with child & youth serving programs preferred.  Bilingual candidates strongly encouraged to apply! We offer a 12% language differential pay! Please note language skills on your resume.

Competitive & Comprehensive Benefits:

  • Continual Professional Development encouraged!
    • LICSW and/or LMHC supervisory hours available
    • Education Reimbursement/Access to CEUs
    • Weekly individual and group supervision and monthly full staff trainings provided
  • Paid Time Off
    • Two weeks’ Vacation per year (three weeks after 2 years of service)
    • 12 Sick Days per year
    • 10 Paid Holidays per year
  • We offer a 12% language differential pay! Please note language skills on your resume.
  • Health & Dental Insurance, with generous employer contribution
  • Employer-Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Pet Insurance
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Internal Advancement Opportunities
  • Access to Credit Union Banking

North Suffolk is looking for Care Coordinators to join our team!  Be proud of what you do! Develop your clinical skills in a supportive team environment, and gain experience that you will use for the rest of your career.

Our goal is to ensure that children with behavioral/emotional needs, and their families, become independent within their own communities. The Intensive Care Coordinator (ICC) position is not only about coordination, it is also assessing and identifying the underlying needs of the youth through regular contact with the family in order to make a direct positive impact in their lives using the Wraparound Service Model. We support families to recognize small areas of progress that builds into major changes. For each family that you work with, you will not only be the key contact for the youth’s providers, you will also be creating an individualized roadmap that guides uniform treatment among the team. As the contact, you will collaborate with multi-disciplinary teams such as PCP, school, DCF, Outpatient therapists and other mental health and/or medical providers.

This ICC position is a unique opportunity to network, develop community connections, and get exposure to diverse mental health, medical, and educational systems. If your passion lies in making small changes that will create a big impact, we want to talk to you!

This position is temporarily remote.

What You’ll Do:

  • Gather information for the completion of strengths based comprehensive home-based assessments.
  • Support with the identification and development of natural supports within the family’s network
  • Facilitate regular Care Planning Team meetings
  • Develop a youth and family centered Individual Care Plan (ICP) that supports the achievement of goals identified with the family’s voice and choice in conjunction with the care providers, natural supports and other identified team members.
  • Maintain regular contact with the youth, family and other providers in the youth’s life by phone, community meetings or home visits to ensure implementation of the ICP.
  • Provide education, advocacy and support to youth and families navigating through any of the child/family-serving systems
  • Identify and connect youth and families to additional supports and services in the community through referral and coordination of care
  • Develop a risk management/safety plan and provide as needed crisis support, as well as coordination with the Mobile Crisis Intervention team.

What You Need:

  • Education: Master’s degree or Bachelor’s degree in relevant mental health field required (including but not restricted to, counseling, family therapy, social work, psychology, etc.)
  • Skills: Must have or be able to acquire Child and Adolescent Needs and Strengths (CANS) certification within first month of employment. Must have Driver’s License and reliable automobile. Ideal candidate must thrive in fast paced work environments; have strong attention to detail, and demonstrate strong organization and multitasking skills.
  • Experience: Familiarity with child & youth serving programs preferred.  Bilingual candidates strongly encouraged to apply! We offer a 12% language differential pay! Please note language skills on your resume.

Competitive & Comprehensive Benefits:

  • Continual Professional Development encouraged!
    • LICSW and/or LMHC supervisory hours available
    • Education Reimbursement/Access to CEUs
    • Weekly individual and group supervision and monthly full staff trainings provided
  • Paid Time Off
    • Two weeks’ Vacation per year (three weeks after 2 years of service)
    • 12 Sick Days per year
    • 10 Paid Holidays per year
  • We offer a 12% language differential pay! Please note language skills on your resume.
  • Health & Dental Insurance, with generous employer contribution
  • Employer-Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Pet Insurance
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Internal Advancement Opportunities
  • Access to Credit Union Banking

NSMHA is seeking a Speech-Language Pathologist to join our Early Childhood team! The Speech-Language Pathologist coordinates and provides early intervention services and treatment to children and child/family clients using a team approach in either a home, program or other community settings.   Grow your career and skills while being part of a passionate & caring team making a real difference in the community! This position is available as both full-time or per diem. Let us know in your cover letter what your preferred schedule is.

What you’ll do:

  • Responsible for the assessment and treatment of children/families between birth through three years of age who are in need of this specialized therapy.
  • Offer expertise to clients and staff in both individual and group settings.
  • Provide clinical assessments, evaluation, diagnosis and treatment of children using individual and group techniques.
  • Administer and interpret client testing activities and prepare written reports.
  • Provide direct child developmental and family support and home teaching services and when in role of Service Coordinator provide case management to clients in home program and community settings.

What you’ll need:

  • Education: Master’s degree required.   Must hold a certificate of clinical competence (C.C.C.) granted by the American Speech, Language and Hearing Association, and licensed by the Massachusetts Board of Allied Health Professions, or is in his/her clinical fellowship year prior to being granted a C.C.C. Expectation of program to be Certified Early Intervention Specialist (CEIS) within three years of hire.
  • Experience: Minimum of 2 years of experience working with young children. Pediatric feeding experience/infant experience required.
  • Skills: Bilingual Spanish highly preferred. Access to reliable transportation required in order to attend appointments off-site.

Employee Benefits:
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• All Team Members have access to the following benefits:
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

NSMHA is looking for a Service Coordinator to join our Early Intervention Team!  Harbor Area Early Childhood Services is a passionate team devoted to supporting children and families. Coordinate and provide early intervention services and treatment to children and child/family clients using a team approach.  Services are provided in home, program, or other community settings which have been identified as clients’ natural environments.  Services are provided in both an individual and group setting.

What you’ll do:

  • Provide early intervention screening/intake, evaluation and assessment of service needs and provision of appropriate direct services.
  • Provide direct child developmental and family support and home teaching services and case management to clients in home, program, and community settings.
  • Coordinate and participate as team evaluator in child developmental assessments and monitor conduct of additional child/family assessments and service delivery.
  • Facilitate and participate in development of IFSP (Individualized Family Service Plan), and in the execution, review and evaluation of the plan.
  • Collaborate with client families in identifying their concerns, priorities and resources.
  • Coordinate full range of home-based and center/community-based services with early intervention team including contracted discrete therapy and FFS service providers.
  • Provide education, advocacy, and support on child and parenting issues and information of community resources to client families.
  • Refer for discrete/specialized child therapies and refer to other case management and counseling services when appropriate.
  • Coordinate intervention service with medical, state, and health providers with family consent.
  • Assist in developing a transition plan for child and family client.

What you’ll need:

  • Education: Master’s degree in Counseling Psychology, Expressive Therapy, Mental Health, Social Work or similar field preferred. Bachelor’s degree in Early Intervention, Nursing, or Education with concentration or considerable experience in Infancy/Early Childhood and Special Education required.
  • Licensure:  LICSW, LMHC, or LCSW highly preferred.
  • Experience: Experience in Infancy/Early Childhood and Special Education required.
  • Skills: Either be or to become Early Intervention certified with DPH. Driver’s license and access to reliable vehicle needed in order to provide off-site services.  Spanish bilingual a plus (please indicate language skills in application).

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Pet Insurance
  • Employer Paid Life Insurance, Employer Paid Long Term Disability after 2 years of service.
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities/Opportunities to earn CEUs

North Suffolk is looking for an Assessment & Engagement Team Leader (Bilingual Spanish) to join our team!  the Assessment & Engagement Team Leader is responsible for coordinating and providing assessment and engagement services to our outpatient clinics.

What you’ll do:

  • Function as Team Leader for clinician assessors and those providing engagement services, including coordination of tasks and schedules as needed.
  • Provide screening, triage and referral for individuals and families seeking outpatient services in outpatient clinics. Conduct biopsychosocial assessment of identified clients and families.  Refer as necessary to diversionary or other services, and create treatment plans.
  • Prepare all client documentation in a timely manner and in compliance with medical necessity, agency and payer guidelines.
  • Provide direct outpatient services to a variety of populations, using different modalities, including providing telehealth services.
  • Regularly meet clinical and administrative productivity guidelines.
  • Work closely with Central Intake, clinical managers, psychopharmacology team and other clinicians to provide engagement services with identified clients.
  • Provide crisis intervention as needed in outpatient clinics, and provide on-call coverage in the clinics as needed.
  • Participate in interdisciplinary treatment team, clinical and staff meetings.
  • Participate in professional continuing education programs.
  • Complete all necessary prior approval forms or other documentation or tasks related to insurance eligibility.
  • Maintain contact and coordinate care with other care providers within our system and other agencies.
  • Report any incidents and/or injuries to supervisor according to agency and other policy and protocol.
  • Participate in the appropriate level of supervision according to experience.
  • Maintain confidentiality of all client information in accordance with HIPAA.

What you’ll need:

  • Education:  Master’s degree in Social Work, Psychology, Counseling or related field.  LICSW or LMHC highly preferred.
  • Experience: Minimum of 2 years’ experience providing direct care to an outpatient population of children and/or adults with a variety of diagnoses and presentations.
  • Skills:  Bilingual Spanish/English required.  Please indicate language skills in application.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

As a Residential Service Coordinator you will be responsible for the group living environment’s meeting licensing standards and that Program Coordinators of the group living environments’ are fulfilling their responsibilities. The Residential Service Coordinator provides administrative supervision and oversight to group living environment Program Managers/ Program Coordinators, under the supervision of the Director of Residential Services.

We are offering a $300 sign on bonus for this position.

Expectations of the role:

  • Manages at least fifty (50) employees in the program cluster.
  • Review and update positive behavior support plans as needed and on a regular basis.
  • Assists in activities involving individual services, program services, staff recruitment and disciplinary processes.
  • Acts as liaison with funding sources, staff, family members, advocates and other outside agency personnel.
  • Responsible for ensuring the collection and use of program key indicator/quality enhancement information.
  • Participate in the development of, and monitors program budgets and performs other cost control functions as necessary.
  • Assists Clinical Coordinator in individual assessments, intakes, discharges and referral activities.
  • Responsible for ensuring the ISP/IAP meets NSMHA standards in the development and implementation of those plans.
  • Monitors individual case management to ensure compliance with NSMHA standards – particularly, through the use of the mandated audit system.
  • Participate in all hiring, oversees scheduling, supervision, and evaluation of program staff. Ensures minimum staffing requirements are consistently met.
  • Advocate for system changes to make services responsive to the needs of persons with developmental and/ or psychiatric disabilities.
  • Remove institutional barriers that sustain stigma, oppression, discrimination and prejudice in order to provide culturally competent services.
  • Monitor medications in accordance with MAP regulations.
  • Performs on-call duties as required.

What you’ll need:

Education/Licensure: High School Diploma required. BA/BS degree in related field required; Master’s degree preferred.

Experience: Knowledge of DMH/DDS and/or MCB regulations required.

Skills: Must have a valid driver’s license and vehicle. Must be MAP certified and CPR/1st aide certified within the first three months of hire (training provided)

Competitive & Comprehensive Benefits:
• Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

 

 

 

As a Senior Community Support Specialist for North Suffolk Mental Health Association, you will participate in the engagement, assessment, and treatment planning process as well as work with a dedicated team of staff to provide interventions to address needs and goals of the persons served.  This position provides direct services to people in community and group living environment settings in the areas of housing, risk mitigation, transportation, skill-building, money management, medication administration and other areas based on the person centered treatment plan.

Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served.

Expectation of the Role:

  • Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
  • Gather information about community agencies to assist in the provision of services.
  • Provide side-by-side support and coaching to help people socialize.
  • Organize and lead individual and group social and recreational activities.
  • Carries out the assigned interventions and action steps of the treatment plan, through the provision of direct support and rehabilitation services to people on an individual, group, and family basis (in conjunction with professional staff) in the office and in community settings.
  • Experience in coordinating collaborative care within teams.
  • Collaborate with Housing Coordinators to help each person in finding a safe and affordable place to live – apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating.
  • Ensure that people have adequate financial support.
  • Participate in medication administration per MAP and DMH policies and protocol.
  • Help each person to access reliable transportation.
  • Assist with supervision of Community Support Specialists.

What you’’ll need:

  • Education: Master’s or Doctoral degrees in human services related field required.
  • Experience: In lieu of college degree, at least two years experience with population that has severe and persistent mental illness and/or substance use disorder, or established significant expertise in specialized areas related to ACCS components of care.
  • Skills: Must have a Driver’s license. Must be MAP and CPR/First Aid certified within five months of hire (training provided).

Employee Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

 

A career with a cause:

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness

As a Residential Program Director for North Suffolk Mental Health Association, you’ll be in charge of an intensive group living environment within the Adult Community Clinical Services Program. The Residential Program Director, a licensed clinician, reports to the Clinical Residential Service Coordinator and leads the ICGLE staffs’ efforts in the engagement, assessment and treatment planning process for persons in the program. The Residential Program Director provides administrative leadership, supervision and direction for all team members in ICGLE.

Schedule: Monday- Friday 9a-5p

Expectations of the role:
• Management of staffs’ efforts to engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
• Insures that day to day operations of the group home program are grounded in the philosophy and techniques of psychiatric rehabilitation.
• Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
• Instill hope by engaging in positive interactions that promote recovery and empowerment.
• Collaborate with persons to help them to write goals with specific action steps in order to develop effective treatment/rehabilitation recovery plans.
• Collaborates in the development and implementation of Safety Plans and Crisis Prevention and Response Plans in order to help prevent and mitigate risk factors
• Use evidence based practices including motivational interviewing.
• Advocate that persons need to make informed choices to further their own recovery.
• Assist in provision of skill building interventions that help move a person on to the most independent setting or level of care.
• Advocate for better access to public services and natural supports for persons in order to facilitate their recovery and full integration into the community.
• Leads the hiring process for residential staff and ensures that all staff are properly oriented and are trained in all mandatory trainings.

What you’ll need:
Education/Licensure: LPHA licensure required: LICSW, LCSW, LMHC, LRC, LADC1, M.D., R.N., Registered Occupational Therapist or licensed Psychologist
Experience: At least 5 years experience in the provision of clinical or rehabilitative services to adults with chronic and persistent mental health issues and substance use disorders preferred. At least 2 years of supervisory experience.
Skills: Must have Driver’s license. Must be MAP certified, CPR/first aide certified within five (5) continuous months of employment/date of hire (training provided)

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders.

North Suffolk is looking for a Program Coordinator to join our Emergency Services team!​ This position provides direct emergency psychiatric clinical services, coordination and consultation to other care providers. This position provides team leadership, clinical and administrative supervision to Family Partners, Peer Specialists, Interns and Clinicians as assigned by the program director and with applicable state, local, and federal contracts, regulations and/or guidelines.

What you’ll do:

  • Under the supervision of  the Director of Emergency Services Programs (ESP), this position carries out supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws.
  • Coordinate the day to day operations of the mobile crisis team and urgent care center which provides psychiatric evaluation, crisis intervention, psychopharmacological treatment, peer to peer support and therapeutic response to children, youth and their families.
  • Under the direction of the Director of ESP provide training, supervision, and consultation to clinicians, nurses, recovery support specialists, family partners, and peer specialists.
  • Coordinate further clinical response in crisis with other management team members and funding agency staff.
  • Triage and assign cases, collaborate with families, individuals and providers to provide best information to clinicians in the field and assist each team member on each case to decide best disposition through telephonic supervision.
  • Provide direct mobile & on-site emergency psychiatric clinical services.
  • Provides input in development and allocation of program resources and in the planning, redesign and development of a program in collaboration with appropriate clinical and administrative personnel.
  • Provide 24/7 on-call coverage on a regular rotating basis.  The program coordinator provides in-the-moment training, supervision, and consultation to a very active on call staff of clinicians, family partners, and peer specialists.
  • Assist in monitoring productivity, caseloads and billable hour level of clinicians.
  • Assist in the implementation of training for newly hired staff and students.
  • Assist in monitoring all staff, program, and facility policies.
  • Liaison with community agencies such as DMH, DCF, CSAs, etc to facilitate care coordination and crisis planning meetings.
  • Work closely with the BMC (Boston Medical Center MCI (Mobile Crisis Intervention) Manager to coordinate delivery of services to youth, families, and adults  and to oversee handoff of services to CSAs (Community Service Agencies) and other providers.

What you’ll need:

  • Education:  Master’s Degree in Social Work or Psychology required.  Independent license preferred.
  • Experience:  Supervisory/administrative experience preferred.  Three to five years experience in Emergency Services.
  • Skills/Other requirements:  Must have access to a car and posses a valid driver’s license in order to provide mobile support and attend offsite functions.

Competitive & Comprehensive Benefits:
• Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities