The Assistant Program Manager 3 is a member of the Integrated Team of the Adult Community Clinical Services Program. The Assistant Program Manager reports to the Program Manager. Under the administrative supervision of the Program Manager, and the clinical supervision of the Clinical Coordinator, this position is responsible for the clinical and administrative aspects of the assigned residential program. The  Assistant Program Manager is fully integrated into the integrated team and provides supervision and guidance to the GLE staff’s efforts to provide direct care and treatment planning interventions. The Assistant Program Manager III will supervise a minimum of nine to twelve bed program, under the direction of the Program Manager III

Expectations of the Role:

  • Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
  • Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
  • Implement Safety Plans and Crisis Prevention and Response Plans in order to help prevent and mitigate risk factors.
  • Use evidenced based practices including motivational interviewing as directed by clinical supervisors.
  • Assist in provision of skill building interventions and collaborate with Integrated Team to help move a person on to the most independent setting or level of care.
  • Assist with recruitment, training, supervising, evaluating and facilitate progressive discipline as needed for staff in conjunction with the Program Manager.
  • Liaison with families, guardians, DMH, and other outside service providers.
  • Supervises and participates in the housekeeping and maintenance of the program and vehicle.
  • Completes all necessary weekly/monthly report and teach NSMHA trainings to newly hired employees.
  • Performs on call duties as required.
  • Monitor medications in accordance with MAP regulations.
  • Work is primarily sedative, however off-site travel is required to attend meetings, persons appointments, trainings, etc.
  • All other duties as assigned by the Program Manager, Residential Services Coordinator/Director.

What you’ll need:

Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.

Experience: Human Services experience, specifically  with population that has severe and persistent mental illness and/or substance use disorder. One year supervisory experience required.

Skills: Computer literacy required. Must obtain Massachusetts MAP within five (5) continuous months of hire (training provided). Must complete CPR/First Aid certification during orientation (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12
  • Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

 

 

NSMHA is looking for Outreach Workers to join our CSP team!  The Outreach Worker provides intensive case management services to adults and children with mental health and substance abuse issues who are considered to be at risk in the community. Services may include coordination of treatment, outreach and advocacy, assistance with basic needs, skill building and facilitating linkage to other community based and natural support systems.

What You’ll Do:

  • Establish and maintain relationships with clients, providing contact and support.
  • Act as a liaison between service providers, community and the client while providing comprehensive initial assessment of need areas for all clients referred.
  • Conduct risk assessment with each client and formulate a crisis plan.
  • Assist individuals in scheduling and attending medical appointments, as well as accessing outpatient mental health treatment.
  • Assist individuals with official correspondence pertaining to insurance eligibility, social security and other entitlement programs
  • Help the client identify and access appropriate resources to support the client’s recovery.

What You’ll Need:

  • Education: Bachelor’s degree in Psychology or a related field or anticipated graduation date within one semester.
  • Experience: Previous outreach experience with populations with mental illness and/or substance abuse strongly preferred.
  • Skills: Must possess a valid Mass driver’s license and reliable transportation. Bilingual candidates strongly encouraged to apply. Please note bilingual ability on resume.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Family Partner to join our Community Service Agency!  This paraprofessional position provides a structured one-to-one, strength-based relationship to a parent/caregiver of a Seriously Emotionally Disturbed youth for the purpose of addressing the youth’s emotional and behavioral needs.  This is accomplished by enhancing parenting capacity and increasing access to natural community resources to enable the parent/caregiver to parent the youth successfully.

This position is designed for someone with lived experience as a parent or direct caregiver of a youth in their family with special needs (preferably mental health needs). 

This position is temporarily remote.

What you’ll do:

  • Engage the parent/caregiver in activities in the home and community.
  • Assist the parent/caregiver in addressing one or more goals on the youth’s treatment plan for Outpatient or In-Home Therapy or Individual Care Plan.
  • Coordinate Intensive Care Coordination Services with the Care Coordinator within the agency and Hub providers outside of the agency.
  • Assist the parent/caregiver in meeting the youth’s needs by educating, supporting, coaching, modeling or guiding and fosters empowerment.
  • Deliver services in the parent/caregiver’s home and community.
  • Participate, attend and support parent/caregiver and Care Coordinator’s for Individual Care Plan meetings.
  • Maintain regular contact with the parent/caregiver (face-to-face and telephone).
  • Provide family education, advocacy and support to youth and family.
  • Monitor, review and update the ICP to reflect the changing needs of the youth and family.
  • Adhere to policies and procedures governing client rights and confidentiality.
  • Complete appropriate documentation of service delivery in a timely manner.

What you’ll need:

  • Education
    • BA in a Human Services field and one year of experience OR
    • Associates degree in a human service field and one year of related experience OR
    • High School diploma/GED and a minimum of two years relevant experience.
  • Experience: 
    • Lived experience as a parent or direct caregiver of a youth in their family with special needs (preferably mental health needs) required.
    • Experience working with parent/caregivers and youth with Serious Emotional Disturbance.
    • Experience navigating any of the child and family serving systems.
    • Familiarity with child & youth serving programs
  • Skills:
    • Bilingual Spanish preferred (please indicate language skills on application)
    • Valid Mass drivers license and offsite travel required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for an Administrative Assistant to join our East Boston Counseling Center team!  The Administrative Assistant provides administrative support and efficient front desk operations for our clinic located in downtown Boston.  In this role, you’ll be the professional and friendly face of North Suffolk that welcomes all clinic visitors and an important part of our Records & Receptions team.  This position is on-site 40 hours per week.

What you’ll do:

  • Greet and check in all clinic visitors and clients.  Collect all health insurance information, manage co-payments and cash collection, schedule and confirm appointments.
  • Manage completion and collection of client intake information.
  • Answer clinic calls and triage as appropriate.
  • Assist with the maintenance of the client’s Electronic Health Record (EHR) including updating, scanning and collaborating with clinicians to make sure file is accurate and up to date.
  • Assist with the maintenance of the client’s billing & health insurance information, ensuring all info is up to date.
  • Oversee general office upkeep and maintenance including, but not limited to, coordination of repairs to office machines, ordering & restocking supplies, and coordinating office assignments.
  • Triage Emergency Services & Research department phone calls/clinic visitors.
  • Provide coverage as needed to other North Suffolk clinic locations.

What you’ll need:

  • Education:  High School Diploma or GED required.  Associates degree preferred.
  • Experience:  Previous office experience, preferably in a healthcare setting, and excellent computer skills required.
  • Skills:  Bilingual Spanish preferred.  Please indicate language skills in application!

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Therapeutic Training and Support Worker to help local youth and families! Are you looking for an opportunity where you can make a real difference while growing your own career and skills? The In-Home Therapy team works together to help a child and family treat the child’s challenging behaviors and mental health needs, and help the family with supporting and caring for the child. The Therapeutic Training & Support Worker helps implement the therapeutic objectives of the treatment plan designed to address a youth’s mental health, behavioral and emotional needs. This might include teaching the youth to understand, direct, interpret, manage, and develop self control of feelings as well as emotional responses to situations. This position also assists the family with addressing the youth’s emotional and mental health needs.

What you’ll do:

  • Support the development of a youth-and family-centered treatment plan.
  • Support the review/development of a risk management/safety plan in collaboration with the youth and caregiver.
  • Provide support, referral and linkage to appropriate services along the continuum of care.
  • Provide phone contact and support to the youth and family as indicated.
  • Work with families to implement focused interventions and behavioral techniques to: enhance problem-solving, limit-setting, risk management/safety planning, communication, build skills to strengthen the family, advance therapeutic goals, or improve ineffective patterns of interaction.
  • Identify and utilize community resources; develop and maintain natural supports for the youth and parent/caregiver(s) in order to promote sustainability of treatment gains.
  • Support families in developing and maintaining natural supports for the youth and parent caregiver(s) in order to promote sustainability of treatment gains.
  • Provide phone and face-to-face coordination with entities that may impact the youth’s treatment plan.
  • Provide coaching to youth and family in support of decision-making in both crisis and non-crisis situation.
  • Provide skills training for youth and parent/caregiver(s).
  • When requested by the family, will also accompany the family to meetings about the youth’s behavioral health treatment needs in schools, day care, foster homes, and other community-based locations.

What you’ll need:

  • Education/experience:
    • Bachelor’s degree in a human service field from an accredited university and one year experience working with children/adolescents/transition age youth; OR
    • Associate’s degree in a human services field from an accredited school and one year of experience working with the target population; OR
    • High school diploma or GED and a minimum of two years of experience working with children/adolescents/transition age youth
  • Skills: You must have a valid Massachusetts Driver’s license, reliable vehicle, and ability to work in community and in-home settings.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Competitive salary based on experience
  • A 12% salary differential for program needed Bilingual skills – please indicate language skills in application!
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Clinical Manager to join our Adult Outpatient team at our East Boston and Chelsea Clinics!  The Clinical Manager is responsible for the overall management of clinical and administrative matters for the Adult Outpatient team at the East Boston and Chelsea Clinics.  This is a 40 hour per week position with no weekend hours.

What you’ll do:

  • Manage a talented and diverse team of clinicians.
  • Oversee the provision of therapy services in our East Boston and Chelsea Clinics.
  • Provide clinical and administrative supervision to clinicians.
  • Make recommendations for program development and improvement.
  • Receive individual supervision from the Director of Outpatient Services.
  • Hire and train new clinicians and clinical interns.
  • Collaborate with a multidisciplinary team of social workers, counselors, nurse practitioners, psychiatrists, and administrators to provide essential supports to a diverse, vibrant community.

What you’ll need:

  • Education: Master’s degree in Social Work or Counseling/Psychology required.
  • Experience: At least three years’ experience providing high-quality direct care required.  Two years’ experience providing clinical supervision preferred.
  • Certifications/Skills: LICSW or LMHC required.  Must meet board requirements to supervise LICSW-track and/or LMHC-track clinicians/interns towards licensure.  Spanish or Vietnamese speaking/BIPOC/LGBTQ applicants strongly encouraged to apply!

Competitive & Comprehensive Benefits:

  • Salary differential for Spanish or Vietnamese language capacity
  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Youth Care Specialists to join our After School Program! Are you passionate about youth and community development? Want to find the next step in your career where you can grow and still make a impact with your job?  The Children’s After School Program is a therapeutic program for children ages 6 to 12.  The program provides milieu treatment including behavior management/modification and facilitation of therapeutic groups and activities.

This is a part time position: 20 hours, Mon-Fri 2-6pm  Multiple positions available.

What You’ll Do:

  • Supervise children during program activities.
  • Implement behavior management/modification in the milieu.
  • Plan and facilitate therapeutic and recreational activities.
  • Intervene during a crisis using appropriate techniques including NAPPI restraint.
  • Drive pupil van and accompany other staff during ride.
  • Complete daily documentation of children’s progress in the milieu.
  • Perform duties as a Youth Care Specialist including maintaining contact with collaterals and parents; planning and implementing daily activities, assisting in coordinating of snack, participate in multidisciplinary meetings, and conduct outreach to children and their families in their homes and communities as necessary.
  • Ensure all services are provided in a professional manner, ensuring privacy, safety, and respecting the youth and family’s dignity and right to choice.
  • Oversee administration and documentation of clients’ prescription medications, assuring adherence to medical policies and procedures.
  • Coordinate transportation services for clients, and vehicle maintenance, repairs, registrations and inspections.

What You’ll Need:

  • Education: Bachelor’s Degree is required.
  • Experience: Applicants must have at least one year of experience working with school age children. Milieu or recreational experience is preferred. Working knowledge of community resources is preferred.
  • Skills: A valid Massachusetts driver’s license and a minimum of three years driving history required.  Ability to get 7D drivers license required. Bilingual (Spanish & English) is encouraged to apply. If you know Spanish, please note on your resume!

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Bilingual Spanish Outpatient Clinician to join our Child Outpatient Team! Outpatient Clinicians provide a broad range of clinical services for our clients, such as: formulating independent diagnosis and treatment, evaluation and crisis intervention, participation in treatment team, clinical, and staff meetings, and other clinical duties.

North Suffolk’s counseling centers provide individual, group and family therapy as well as psychiatric and medication services. We serve adults with emotional difficulties, family problems, psychiatric illness, struggles with addiction and other challenges to daily living. Services are varied across our four locations and are offered in English, Spanish, Vietnamese and Khmer (Cambodian).

What you’ll need:

  • Education/Skills:  Master’s degree in Social Work/Counseling required.
  • Certifications/Skills:  Valid independent clinical license (LICSW/LMHC) preferred.
  • Experience:  Bilingual/Bicultural/Culturally Competent (Spanish) required.  Please note language skills in application!

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Physical Therapists to join our Early Intervention Team!  Harbor Area Early Childhood Services is a passionate team devoted to supporting children and families.  Services are provided in home, program, or other community settings which have been identified as clients’ natural environments.  The Physical Therapist is responsible for the assessment, and treatment of children between birth through three years of age who are in need of this specialized therapy.  This position is available as both full-time or per diem. Let us know in your cover letter what your preferred schedule is.

What you’ll do:

  • Provide clinical assessments, evaluation, diagnosis and treatment of children using individual and group techniques.
  • Participate with/or supervises staff for assessments and interventions.
  • Administer and interpret client assessment activities as needed.
  • Function fully as part of an inter-disciplinary team and attend staff meetings/case conferences.
  • Participate in service coordination activities as a team member.
  • Prepare written reports as needed. Maintain all required DPH, agency and program required documentation and ensure all client file placement.
  • Share knowledge and resources about pediatric therapy intervention.
  • Provide consultation, training, and inservices to staff as needed.

What you’ll need:

  • Education:  Masters degree in Physical Therapy required.  Licensure by state of Massachusetts in Physical Therapy required.
  • Experience:  Minimum of 2 years experience working with children from birth to three years of age.
  • Skills:  Either be or become Early Intervention certified with DPH.  12% differential for Spanish bilingual (please indicate language skills in application!)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for an Assistant Program Manager to join our In-Home Therapy Team!  This position supervises IHT staff as well as provides direct clinical services for clients.  The Assistant Program Manager is responsible for ensuring the overall coordination of care for clients and ensures that all services are provided in accordance with the IHT/TM Performance Specifications and Systems of Care Philosophy.   The Assistant Program Manager works closely with NSMHA staff, parents/guardians, community providers and referral sources as appropriate and/or directed.

What you’ll do:

  • Provide in the moment and weekly clinical/administrative supervision to clinicians; Training and Support staff; Therapeutic Mentors; and interns, as assigned, to meet IHT/TM Performance Specifications and medical necessity criteria.
  • Independently review and sign off on Staff Safety Assessments, Comprehensive Assessments, Treatment Plans, Discharge Plans, and all other client documentation requiring the signature of an IHT/TM supervisor.
  • Monitor weekly billing tickets of supervisees to ensure that standards are met for IHT/TM services.
  • Receive and triage program referrals as directed.  Assign cases, in collaboration with Program Manager and independently, to staff based on evaluation of case needs and staff capacity.
  • Carry and respond to referral pager and On-Call Leadership on a rotating schedule.
  • Collaborate with providers and referrers to determine, utilizing independent judgment, whether a case might be appropriate for IHT/TM services.
  • Attend and participate in all scheduled meetings with MCEs.
  • Participate in weekly Utilization Review of program files.
  • Provide 1-1 IHT services as an IHT clinician to a caseload determined by Program Manager.
    • Provide crisis intervention and guidance to clients and clients’ families.
    • Formulate independent psychosocial diagnosis and treatment plans.
    • Complete Risk Management Safety Plans.
    • Provide ongoing assessment and treatment to clients using individual, group and family modalities.
    • Accompany families to meetings pertaining to the youth’s behavioral health treatment in a variety of settings. (e.g. school, foster home, community based locations, etc.)

What you’ll need:

  • Education:  Master’s degree in Social Work, Psychology or related field required.
  • Certifications/Skills:  Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) preferred.  CANS certification is required.
  • Experience:  Minimum of three (3) years experience working in the field of child and family mental health. One (1) year previous supervisory experience highly preferred. Previous experience in the provision of community based and/or in-home 1-1 clinical or behavioral services to children, youth and families with chronic and persistent mental health issues required.
  • Other: Valid Mass Driver’s License and access to a vehicle required.  Off-site travel required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Competitive salary based on experience
  • A 12% salary differential for Spanish language capacity
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities