The Administrative Assistant (Operations Coordinator)  supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:

  • Orders office and other supplies as needed
  • Creates work orders for facility and IT issues as needed.
  • Creates team schedules for office coverage and on-call coverage as directed by Program Director
  • Audits confidential records to insure documentation standards are met.
  • Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
  • Send performance measures and other reports to DMH as required.
  • Keep track of training requirements for team members and register staff for trainings.
  • Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
  • Helps cover for other Operations Coordinators as needed.
  • Ensures that documentation of team meetings is completed.

What you’ll need:

Education:  High School diploma or GED required.  Bachelor’s degree preferred.
Experience:  Experience working in human services agencies preferred.
Skills:  Knowledge to create and maintain spreadsheets.  Experience in using databases and creating spreadsheets and reports.

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
    Internal Advancement Opportunities

We are seeking Peer Support Specialist for our Adult Community Clinical Services Program (ACCS)!
As a Peer Specialist for North Suffolk Mental Health, you’ll build supportive relationships that promote empowerment and self-learning. The Peer Support Specialist position is designated for a person who has lived experience and wants to help guide others through the recovery process.

The ACCS Program uses clinical and evidence based practices to uncover motivation while working with people to establish meaningful treatment plans and cultivate recovery. Each individual in the program is assigned a primary clinician and works with an integrated team composed of licensed clinicians, peer/recovery specialists and others to meet their individual needs. This position requires excellent communication, writing, and organizational skills and the ability to work independently in the community. Extensive training is provided and ongoing training is available and encouraged.

We have full and par-time, positions available in Boston, East Boston and Chelsea. Please indicate preferred shift in application.

Expectations of the Role:

  • Support persons served through Life and Care transitions, including visiting a hospital or other restrictive setting in order to provide connection and
  • transition planning.
  • Help clients establish goals to aid in their recovery
  • Educate non-peer staff about self-directed care and how to best support a person through risk and crisis situations.
  • Use peer-supported Evidence Based Practices including WRAP, Motivational Interviewing, mindfulness exercises, Stages of Change, and others
  • Commit to becoming an Agent of Change through presenting regular trainings and periodic in-service trainings for non-peer staff
  • Provide support through self-disclosure of one’s own experiences and the tenets of Recovery to develop the skills for self-advocacy
  • Facilitate and co-facilitate skill-building, mutually supportive groups, and emphasize the importance of quality of life activities and community membership.
  • Actively participate in North Suffolk peer team membership through recovery events
  • Seek Continuing Education in the Peer Support field to ensure that best practices are upheld and that emerging evidence is incorporated into the work

What You’ll Need:
Education: Must possess or be willing/eligible to obtain one of the following Certifications within the first six months of employment: Certified Peer Specialist (CPS), Certified Addiction Recovery Coach (CARC) or Family Partner

Experience: Must identify as having Lived Experience of a Mental Health Diagnosis, a Substance Use Addiction, Extreme States, or Trauma that has caused significant life disruption and possess a desire to share those experiences in a purposeful and intentional way to influence the mental health system and provide recovery oriented support to those in ACCS services.

Skills: Driver’s license preferred but not required. Must be CPR/first aid certified within five months of hire (training provided).

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Open virtual interviews for our Residential programs every Thursday from 11am to 2pm. Interviewing candidates interested in any residential position including Direct care, Residential counselors, Overnight staff and C.N.A. To register, email gethired@northsuffolk.org inquiring an interview with your resume attached.

We are currently offering a $500 sign on bonus for full time direct care positions!

 

As a Residential Relief Counselor, you will provide direct care to consumers with psychiatric or persistent mental illness in a residential setting. In your role, you will work with consumers, their families, and their Recover Support Team to help improve their lives through building confidence, independence, and quality of life. Relief Staff have the ability to set your own schedule based on your preference and availability, along with the freedom to work in many settings and locations. You can work as many as 40 hours per week. Relief is an excellent, and flexible, entry-level opportunity for students, or those with varying schedules, seeking to start a career in the Human Services field.

Salary: $16-$16.50 per hour

Locations are Burlington, Boston, Charlestown, Chelsea, East Boston, Revere, Saugus, Waltham, West Roxbury and Winthrop

Expectations of the Role:
• Administer medication according to the Medication Administration Plan (MAP)
• Schedule or assist consumers in scheduling routine and preventative medical appointments
• Assist consumers with daily living activities, self-help skills, and socialization
• Participate in housekeeping and maintenance of the house and vehicle.
• Comply with mandatory staffing ratio of the program at all times.

What you’ll need:
Education: High school degree or GED required; Bachelor’s Degree in related field preferred
Experience: One to two years human services experience with similar population preferred
Skills: Valid Massachusetts driver’s license preferred; Must be MAP certified, CPR/first aide certified within five continuous months of employment/date of hire (training provided)

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

We are currently offering a $500 sign on bonus for full time direct care positions.

As an Overnight Support Specialist for North Suffolk Mental Health Association, you’ll be responsible for the safety and well-being of consumers in a residential setting during overnight shifts. Assist clients based on need level, while following all agency policies, procedures, and licensing/funding source requirements. The Overnight Support Specialist is awake and available to consumers during the entire overnight shift.

Schedule:  11pm – 7am.  Full and part-time positions available. Please indicate preferred shift/day availability in application.

Salary Range: $16.25-$16.50

Expectations of the Role:

  • Be awake, and available to persons during overnight shift until persons have left residential program, or until the morning staff person arrives.
  • Conduct security checks on an hourly basis, documenting that consumers are in the facility.
  • Perform household maintenance and upkeep as needed.
  • Document each person’s progress in the confidential record.
  • Write daily notes at end of shift if needed, noting any incidents and maintain regular communication with other team members.
  • Help with medication administration.

What you’ll need:

Education: High School degree or GED required; Bachelor’s degree in a similar field, preferred.
Experience: In lieu of college degree, at least six months experience with population that has severe and persistent mental illness and/or substance use disorder.
Skills: You must be able to communicate effectively both verbally and in writing. Valid driver’s license preferred.  Be or become MAP certified, CPR/First Aid certified within five months of hire (training provided).

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick
  • Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental ill

As an Substance Abuse Specialist, you’ll lead the team in working with persons served to understand how substance use and potentially addictive behavior impacts the person’s health. Your goal will be to help the team develop a plan to address the level of use and the impact of substance use and addictive behavior and the persons’ readiness for change.
The Adult Community Clinical Services Program (ACCS) assists more than 450 adults diagnosed with serious and persistent mental illness who have been referred by the Department of Mental Health. This is a clinical program based on the principles of Psychiatric Rehabilitation, person-centered planning, and the belief that recovery is possible. Persons served may live on their own, in group homes or in North Suffolk owned properties. Each person served works with an Integrated Team that includes licensed clinicians, psychiatrists, nurses, addiction specialists, peer specialists and community support specialists.

Expectations of the Role:
• Works collaboratively with Recovery Coaches to provide teaching and modeling to the teams on addressing substance use concerns.
• Provides direct interventions and supports to persons.
• Refers persons to community treatment and support programs.
• Provides, as needed, individual, group, and family counseling and psychoeducational services regarding addictions.
• Is trained in evidence based practices including SBIRT, Motivational Interviewing, Stages of Change model and Harm Reduction.
• May provide functions of LPHA in the Integrated Team if person possesses LADC-1 licensure level.
• Document each person’s progress in the confidential record according to established methods and procedures.
• Carries out the assigned interventions and action steps of the treatment plan, to people on an individual, group, and family basis in the office and in community settings.
• Teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced by medication and to promote personal growth and development by assisting people to adapt to and cope with internal and external stresses.
• Provide interventions to assigned persons in GLE settings

What You’ll Need:
 Education: Licensed Substance Abuse Counselor (LADC1)preferred. LACC-II, CADC and CADC-II may suffice depending on overall experience.
 Experience: Previous experience in the provision of clinical or rehabilitative services to adults with substance use disorders and other addictive behaviors required.
 Skills: A valid Driver’s license. Must be MAP certified and CPR/1st aide certified within the first five months of hire (training provided).

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

How You’ll Stand Out:
Previous experience in the provision of clinical or rehabilitative services to adults with psychiatric disorders preferred.
Previous supervisory experience preferred, but not required.

Employee Benefits:
• Two Weeks’ Vacation per year (Three Weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• All Team Members have access to the following benefits:
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

We are currently offering a $10,000 sign on bonus for this position.

As the Residential Clinical Coordinator, you will report to the Residential Program Director and/or Assistant Residential Program Director.  Under their supervision, the Residential Clinical Coordinator leads the ICGLE in the assessment, treatment planning and service delivery processes and is responsible for determining persons’ need for rehabilitative services.

The Residential Clinical Coordinator oversees the development of the persons’ treatment plan and subsequent reviews and revisions to ensure the goals, objectives and interventions reflect the Clinical Formulation-Interpretive Summary and the prioritized assessed needs. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served.

Schedule: Monday-Friday 9a-5p.

Expectations of the role:

  • Provides team leadership, clinical supervision and guidance to direct care staff.
  • Participate in the development and implementation of Safety Plans and Crisis prevention and Response Plans in order to help prevent and mitigate risk factors.
  • Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
  • Setting life goals in school, work, health, and relationships.
  • Teaching strategies for symptom management.
  • Engaging with family to assist them in supporting the client as they develop those skills.
  • Advocate for better access to public services and natural supports for persons in order to facilitate their recovery and full integration into the community.
  • All other duties as assigned by the Residential Program Director/ Assistant Residential Program Director.

What you’ll need:

  • Education/Licensure: LPHA designation that is recognized under Massachusetts law is required. Following degrees meet the criteria:
    MSW, LCSW, LICSW, LMHC and LMHC eligible degrees, LADC 1, RN, Licensed Occupational Therapist. MSW graduates welcome to apply under pathway program.
  • Experience: Previous experience in the provision of clinical or rehabilitative services to adults with chronic and persistent mental health issues and/or substance use disorders preferred.  Previous supervisory experience preferred, but not required.
  • Skills: Must have a valid driver’s license. Basic computer skills (word processor, email, Excel). Familiarity with electronic health records software (e.g. Ehana), treatment plan planning and clinical Assessments. Must be MAP certified and CPR/1st aide certified within the first three months of hire (training provided)
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

We are currently offering a $3,000 sign on bonus for this position.

As a Outreach Specialist  for our ACCS team you will participate in the engagement, assessment, and treatment planning process as well as work with a dedicated team of staff to provide interventions to address needs and goals of the persons served. This position provides direct services to people in community and group living environment settings in the areas of housing, risk mitigation, transportation, skill-building, money management, medication administration and other areas based on the person centered treatment plan.

Expectations of the Role:
• Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
• Gather information about community agencies to assist in the provision of services.
• Provide side-by-side support and coaching to help people socialize.
• Organize and lead individual and group social and recreational activities.
• Carries out the assigned interventions and action steps of the treatment plan, through the provision of direct support and rehabilitation services to people on an individual, group, and family basis (in conjunction with professional staff) in the office and in community settings.
• Collaborate with Housing Coordinators to help each person in finding a safe and affordable place to live – apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating
• Participate in medication administration per MAP and DMH policies and protocol.

What you’ll need:
Education: High School Diploma/GED equivalent required. Bachelors Degree highly preferred
Experience: In lieu of college degree, at least one year experience with population that has severe and persistent mental illness and/or substance use disorder
Skills: Must be MAP and CPR/First Aid certified within five months of hire (training provided) Massachusetts Drivers License required

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Additional skills:
American Sign Language fluent applicants encouraged to apply

Employee Benefits:
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• All Team Members have access to the following benefits:
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

We are currently offering a $10,000 sign on bonus for this position.

North Suffolk is looking for a Registered Nurse to join our ACCS Teams!  As a Registered Nurse, you’ll be a member of the Integrated Team of the Adult Community Clinical Services Program providing assessment, treatment planning and service delivery processes for persons. The R.N. is responsible for providing monitoring of the medical and psychiatric status of persons and provides consultation in these areas in addition to direct interventions and care coordination. The R.N. also provides oversight of the MAP process and may augment the MAP protocol by administering medicine that MAP certified staff can not administer. The Registered Nurse is a resource to the team and guides interventions that are health and medically related.

What you’ll do:

  • Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
  • Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
  • Provide clinical and medical services in timely and flexible ways that are consistent with the principles and practices of trauma informed care and person centered approaches.
  • Collaborate with persons to help them to write goals with specific action steps in order to develop effective treatment/rehabilitation recovery plans.
  • Participate in the development and implementation of Safety Plans and Crisis Prevention and Response Plans in order to help prevent and mitigate risk factors.
  • In conjunction with the Integrated Team, work with persons served in engagement, relationship building, assessment and treatment planning, risk assessment, skill building, medication administration and education, and other skills and services.
  • In collaboration with other members of the Integrated Team, participate in comprehensive assessment of psychiatric history, mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activi­ties of daily living  and family structure and relationships..
  • Participate in the collaboration with Behavioral Health Community Partners, One Care, Case Managers and/or other Care Coordination Entities to improve or maintain the health status of persons served.
  • Assess persons with acute changes in health status and helps formulate strategies to address findings.
  • In collaboration with persons and Team and health care providers and entities, educates persons, LARs and family members concerning medical issues and helps the relevant people make medical treatment decisions.
  • Educates persons and staff in areas of diet, nutrition, meal planning and diabetic care.
  • Participate in providing on-call services including on evenings and weekends per on-call schedule.
  • Other duties assigned.

What you’ll need:  

  • Education/Certifications:   Must licensed as a Registered Nurse (RN) in Massachusetts.   Must be CPR/First Aid & MAP certified within three months of hire.
  • Experience:  Must have at least one year of experience working with individuals with mental illness.  Previous supervisory experience preferred, but not required.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.
  • Other:  Must have valid Massachusetts Driver’s license and access to a vehicle to attend community visits.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

We are currently offering a $3,000 sign on bonus for this position.

As a Outreach Specialist  for our ACCS team you will participate in the engagement, assessment, and treatment planning process as well as work with a dedicated team of staff to provide interventions to address needs and goals of the persons served. This position provides direct services to people in community and group living environment settings in the areas of housing, risk mitigation, transportation, skill-building, money management, medication administration and other areas based on the person centered treatment plan.

Expectations of the Role:
• Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
• Gather information about community agencies to assist in the provision of services.
• Provide side-by-side support and coaching to help people socialize.
• Organize and lead individual and group social and recreational activities.
• Carries out the assigned interventions and action steps of the treatment plan, through the provision of direct support and rehabilitation services to people on an individual, group, and family basis (in conjunction with professional staff) in the office and in community settings.
• Collaborate with Housing Coordinators to help each person in finding a safe and affordable place to live – apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating
• Participate in medication administration per MAP and DMH policies and protocol.

What you’ll need:
Education: High School Diploma/GED equivalent required. Bachelors Degree highly preferred
Experience: In lieu of college degree, at least one year experience with population that has severe and persistent mental illness and/or substance use disorder
Skills: Must be MAP and CPR/First Aid certified within five months of hire (training provided) Massachusetts Drivers License required

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Additional skills:
American Sign Language fluent applicants encouraged to apply

Employee Benefits:
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• All Team Members have access to the following benefits:
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities