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Clinic Administrative Assistant

  • Chelsea, MA
  • East Boston, MA
  • Full Time (40 Hours)
  • Chelsea, MA

Make a real difference with your career! We are looking for someone friendly, professional, and diligent to join our Outpatient Clinic Team! The Clinic Administrative Assistant is the first face that patients see when coming for services and is responsible for creating a warm & welcoming environment. You will be a vital member of our services: making sure clients are cared for, clinical staff are supported, and the office is running smoothly. The Clinic Administrative Assistant supports both our East Boston and Chelsea locations.

What you’ll do:

  • Open and/or close the clinic according to protocol
  • Forward and retrieve the phones from the answering service
  • Answer telephones promptly (external and internal calls) and route calls to all programs and providers you are supporting
  • Route calls accurately to programs and providers
  • Make reminder calls
  • Manage the waiting area
  • Perform basic clinic and building security monitoring and reporting unsafe situations to a supervisor
  • Schedule and cancel appointments
  • Support Intake hour and schedule follow-up appointments
  • Handle interoffice mail, faxes, US Mail
  • Order and monitor office supplies
  • Call pharmacies or other support calls for clinicians
  • Check/respond to agency email as appropriate
  • Liaison to IT, Billing, Facilities, QM and other agency departments
  • Communicate with the on-call clinician for any client situation or crisis
  • Confirm insurance eligibility at every visit according to protocol and update client demographics
  • Scan and drop forms promptly and accurately
  • Prepare weekly cash and receipts for Central admin office
  • Provide shift coverage for other administrative support staff at different sites as needed
  • Other duties as assigned by Front Desk Manager/Supervisor

What You’ll Need:

  • Skills: Computer skills with various kinds of software required, including the ability to type skills of 40 words per minute or better. Good organization skills and the ability to multi task in a demanding and fast paced environment. Spanish Bilingual required. If you are bilingual, please note on your resume!
  • Experience: Previous office experience required.
  • Education: High School Diploma or GED completion required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Tagged as: Administration

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