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Assistant Program Manager – CSA
North Suffolk is looking for an Assistant Program Manager to join our Community Service Agency! The Community Service Agency offers intensive care coordination for MassHealth youth, with serious emotional disturbance (SED), under the age of 21 and enrolled in MassHealth Standard or CommonHealth. This program facilitates care planning and coordination of services for individuals who meet the medical necessity criteria by providing Intensive Care Coordination and/or Family Partner services.
This position is temporarily remote.
What you’ll do:
- Interview, select and recommend hiring of employees and make recommendations on the retention, compensation, promotion, layoff and/or recall of employees.
- Train and support program staff to meet requirements identified in the ICC/FP Performance Specifications and agency policies.
- Provide regular supervision to Care Coordinators.
- Complete annual staff evaluations, utilizing independent judgment, for all staff assigned.
- Independently review and sign off on Initial Clinical Assessments, SCND, Discharge Plans, and all other client documentation.
- Monitor weekly billing tickets of supervisees to ensure that standards are met for ICC/FP services.
- Receive and triage program referrals as directed. Assign cases, in collaboration with Sr. Family Partner and independently, to staff based on evaluation of case needs and staff capacity.
- Carry and respond to referral pager on a rotating schedule with CSA Director and Sr. Family Partner.
- Serve as On-call Supervisor for ICC staff; as dictated in the CSA check out procedure.
- Participate in weekly Utilization Review of program files.
- Provide care coordination services to caseload of 2 families including completion of SCND, Initial Clinical Assessment and all other documentation.
- Attend and assist facilitate monthly SOCC with CSA Director.
What you’ll need:
- Education: Master’s degree in the mental health field including, but not restricted to, counseling, family therapy, social work, psychology, etc., from an accredited college or university required.
- Licensure: LICSW or LMHC required
- Experience: Minimum three (3) years of experience in providing outpatient behavioral health services to youth and families. Experience with home-based or wraparound model is preferred. Familiarity with child & youth serving programs with at least (1) year supervisory experience in child and family systems. Must have experience working collaboratively with state agencies, consumer advocacy group, and/or behavioral health outpatient facilities.
- Skills: Must be certified in the MA CANS. Bilingual/Bicultural/Culturally Competent in Spanish or Portuguese preferred. Valid Mass drivers license required (off site travel is required)
Competitive & Comprehensive Benefits:
- Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Eligibility for the Public Service Loan Forgiveness Program
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities