The Deaf Team Clinical Coordinator reports to the Program Director and Assistant Program Director.  Under their supervision, the Clinical Coordinator leads the team in the assessment, treatment planning and service delivery processes for deaf persons served and is responsible for determining persons’ need for rehabilitative services. The Clinical Coordinator oversees the development of the deaf persons’ treatment plan and subsequent reviews and revisions to ensure the goals, objectives and interventions reflect the Clinical Formulation-Interpretive Summary and the prioritized assessed needs. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served. The Clinical Coordinator for the Deaf Team provides team leadership and clinical supervision and guidance to direct care staff.

Expectations of the role:

  • Engage deaf persons and partners with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
  • Provide clinical services in timely and flexible ways that are consistent with the principles and practices of trauma informed care and person centered approaches.
  • Be knowledgeable of and use evidence based practices including motivational interviewing, SBIRT, Harm Reduction, Stages of Change and Housing First and other relevant best practices.
  • Provide supervision, mentoring and modeling of evidence based practices with direct care staff.
  • Advocate that persons need to make informed choices to further their own recovery.
  • Collaborates as needed with Worcester Recovery Center and Hospital’s inpatient Deaf unit.
  • In collaboration with other members of the Integrated Team, participate in comprehensive assessment of psychiatric history, mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living and family structure and relationships.
  • Gather information about community agencies and families to assist staff in the provision of services.
  • Carries out the assigned interventions and action steps of the treatment plan, through the provision of direct support and rehabilitation services to people on an individual, group, and family basis in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced by medication and to promote personal growth and development by assisting people to adapt to and cope with internal and external stresses.
  • Complete, sign and date the Clinical Formulation-Interpretive Summary and Prioritized Assessed Needs sections of the Assessment to authorize rehab option billing.
  • Participates in providing on-call services including on evenings and weekends per on-call schedule.
  • For persons who are assessed as being unable to self-administer medication, participate in medication administration per MAP and DMH policies and protocol.
  • Provide practical help and supports, advocacy, coordination, side-by-side individualized support, problem solving, direct assistance, training, and supervision to help people obtain services and supports including medical and dental health care; legal and advocacy services; financial support such as entitlements (e.g., SSI, SSDI and veterans’ benefits) or housing subsidies, supported housing (e.g., adult foster care, paid roommates, meals brought in for those who need it); money-management services and transportation.
  • Participate in all required clinical and skill trainings to enhance skills and knowledge base.
  • Serve as a liaison to courts, including filing for Section 35s.
  • All other duties as assigned by the Program Director.

What you’ll need:
Education: LPHA designation that is recognized under Massachusetts law is required.
Experience: Previous experience in the provision of clinical or rehabilitative services to deaf and hard of hearing adults with chronic and persistent mental health issues and/or substance use disorders preferred. Previous supervisory experience preferred, but not required.
Skills: The preference for this position is that the employee is a deaf individual; at a minimum, if the employee is not deaf, he/she must be ASL fluent. Must have Driver’s license. Must be MAP certified and CPR/1st aide certified within the first three months of hire (training provided).

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities