As a Licensed Practical Nurse for North Suffolk Mental health you will provide medical, regulatory (DDS regulations and MAP policy) oversight, support to residential program. The LPN is responsible for overseeing all health care services provided to individuals. Must comply with applicable regulatory requirements and standards in the performance of registered nursing duties. Responsible for all medical follow up and supervision of C.N.A staff. This position reports to the Nurse Manager/ Program Manager.

Schedule: Mon-Fri 9a-5p

Expectations of the Role:

  • Assist with health care services provided to individuals supported. Participate in medical discharge meetings at hospitals.
  • Assists to obtain reports and approval of treatment plans from PCP/specialists and reports and objectively documents all changes in the condition of each individual.
  • Reviews seizure and medical incident reports and makes recommendations to program staff and assist with any follow up with participant’s medical practitioners if necessary
  • Participate in managers’, clinical and staff meetings to review health care needs and global health care planning with staff.
  • Provides medical trainings in but not limited to Diabetes, Nutrition, Seizures, Oxygen and Vital Sign training to all staff.
  • Conduct MAP audits at site yearly and fallow all Map policies and procedures.
  • Performs direct support related tasks in emergencies or as requested by supervisor.
  • All other duties assigned by supervisor.

What you’ll need:

  • Education: Licensed Practical Nurse, registered with the MA Board of Registration in Nursing.
  • Experience: Minimum of one year of experience in a community health setting.  Prior experience working with developmentally disabled adults and/ or mental health.
  • Skills: Must be able to pass Map within five months from date of hire (training provided)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care/Commuter Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

NSMHA is looking for a Bilingual Spanish Outpatient Clinician to join our Child Outpatient Team! Outpatient Clinicians provide a broad range of clinical services for our clients, such as: formulating independent diagnosis and treatment, evaluation and crisis intervention, participation in treatment team, clinical, and staff meetings, and other clinical duties.

North Suffolk’s counseling centers provide individual, group and family therapy as well as psychiatric and medication services. We serve adults with emotional difficulties, family problems, psychiatric illness, struggles with addiction and other challenges to daily living. Services are varied across our four locations and are offered in English, Spanish, Vietnamese and Khmer (Cambodian).

What you’ll need:

  • Education/Skills:  Master’s degree in Social Work/Counseling required.
  • Certifications/Skills:  Valid independent clinical license (LICSW/LMHC) preferred.
  • Experience:  Bilingual/Bicultural/Culturally Competent (Spanish) required.  Please note language skills in application!

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for an Assistant Director to join our team!  The  Assistant Director is responsible for the overall responsibility for assisting with the delegated clinical and administrative aspects of our Boston Emergency Services Team.  This particular position provides real time supervision, consultation, training and to ensure overall smooth operation of the mobile team during the evening shift.

The schedule for this position is Monday – Friday 8am-4pm.

What you’ll do:

  • Assist with supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws
  • Assist in the preparation and monitoring of applications, contracts, budgets and similar documents related to program funding.
  • Assist in the development and allocation of program resources.
  • Performs periodic program evaluation and quality assurance.
  • Assists in the development and maintenance of contracts with individuals and agencies, for the purposes of referrals, compliance with regulations, and general community relations.
  • Provides 24/7 on-call coverage on a regular rotating basis. During on-call hours the Assistant Director provides in-the-moment training, supervision, and consultation to a very active on call staff of clinicians, family partners, and peer specialists.
  • Triage and assign cases, collaborate with families, individuals and providers to provide best information to clinicians in the field and assist each team member on each case to decide best disposition through telephonic supervision. Work closely with the Boston Medical Center (BMC) Call Center on the assignment of cases and additional triaging, when necessary.
  • Provide in-the-moment supervision to mobile clinicians and other staff and provide training to newer staff, while also conducting face to face encounters in various mobile locations
  • Manage all aspects of open and ongoing cases, including boarded patients including
    • placement, insurance authorizations, and close clinical management of boarded patients,
    • following ESP guidelines of placement in the most appropriate, least restrictive placement settings.
  • Monitor productivity, caseloads and units-of-work level of clinicians and family partners
  • Perform clinical services, crisis intervention and appropriate evaluations as needed.
  • Develop and monitor all staff, program, and facility policies.

What you’ll need:

  • Education:  Master’s Degree in Psychology, Nursing, or Human Services.
  • Experience:  Three to five years of supervisory/administrative experience in mental health field or Human Services field.
  • Knowledge/Skills:  Must have working knowledge of emergency services procedures.  Must have access to a vehicle in order to provide mobile support.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Outreach Workers to join our CSP team!  The Outreach Worker provides intensive case management services to adults and children with mental health and substance abuse issues who are considered to be at risk in the community. Services may include coordination of treatment, outreach and advocacy, assistance with basic needs, skill building and facilitating linkage to other community based and natural support systems.

What You’ll Do:

  • Establish and maintain relationships with clients, providing contact and support.
  • Act as a liaison between service providers, community and the client while providing comprehensive initial assessment of need areas for all clients referred.
  • Conduct risk assessment with each client and formulate a crisis plan.
  • Assist individuals in scheduling and attending medical appointments, as well as accessing outpatient mental health treatment.
  • Assist individuals with official correspondence pertaining to insurance eligibility, social security and other entitlement programs
  • Help the client identify and access appropriate resources to support the client’s recovery.

What You’ll Need:

  • Education: Bachelor’s degree in Psychology or a related field or anticipated graduation date within one semester.
  • Experience: Previous outreach experience with populations with mental illness and/or substance abuse strongly preferred.
  • Skills: Must possess a valid Mass driver’s license and reliable transportation. Bilingual candidates strongly encouraged to apply. Please note bilingual ability on resume.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Youth Care Specialists to join our After School Program! Are you passionate about youth and community development? Want to find the next step in your career where you can grow and still make a impact with your job?  The Children’s After School Program is a therapeutic program for children ages 6 to 12.  The program provides milieu treatment including behavior management/modification and facilitation of therapeutic groups and activities.

This is a part time position: 20 hours, Mon-Fri 2-6pm

What You’ll Do:

  • Supervise children during program activities.
  • Implement behavior management/modification in the milieu.
  • Plan and facilitate therapeutic and recreational activities.
  • Intervene during a crisis using appropriate techniques including NAPPI restraint.
  • Drive pupil van and accompany other staff during ride.
  • Complete daily documentation of children’s progress in the milieu.
  • Perform duties as a Youth Care Specialist including maintaining contact with collaterals and parents; planning and implementing daily activities, assisting in coordinating of snack, participate in multidisciplinary meetings, and conduct outreach to children and their families in their homes and communities as necessary.
  • Ensure all services are provided in a professional manner, ensuring privacy, safety, and respecting the youth and family’s dignity and right to choice.
  • Oversee administration and documentation of clients’ prescription medications, assuring adherence to medical policies and procedures.
  • Coordinate transportation services for clients, and vehicle maintenance, repairs, registrations and inspections.

What You’ll Need:

  • Education: Bachelor’s Degree is required.
  • Experience: Applicants must have at least one year of experience working with school age children. Milieu or recreational experience is preferred. Working knowledge of community resources is preferred.
  • Skills: A valid Massachusetts driver’s license and a minimum of three years driving history required.  Ability to get 7D drivers license required. Bilingual (Spanish & English) is encouraged to apply. If you know Spanish, please note on your resume!

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for an Outpatient Clinician for our new Certified Community Behavioral Health Clinic (CCBHC) program located in Chelsea.  The CCBHC Clinician provides assessment, outreach, care coordination and direct clinical care for individuals served in the North Harbor outpatient clinics.

In this position you will:

  • Provide direct outpatient services, incorporating evidence-based, trauma-informed approaches
  • Screen individuals seeking outpatient or diversionary services
  • Conduct biopsychosocial assessments for outpatient clients and families
  • Receive weekly individual supervision (towards licensure, if needed)
  • Be a vital member of a multidisciplinary team of social workers, counselors, nurse practitioners, psychiatrists, recovery coaches, and administrators

What you’ll need:

  • Education:  Master’s degree in Social Work/Counseling required.  Valid independent clinical license (LICSW/LMHC) preferred.
  • Skills:  Spanish speaking applicants strongly encouraged to apply! Please indicate language skills in application.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Competitive salary based on experience
  • A 12% salary differential for Spanish language capacity
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for an Assistant Program Manager to join our Community Service Agency! The Community Service Agency offers intensive care coordination for MassHealth youth, with serious emotional disturbance (SED), under the age of 21 and enrolled in MassHealth Standard or CommonHealth. This program facilitates care planning and coordination of services for individuals who meet the medical necessity criteria by providing Intensive Care Coordination and/or Family Partner services.

This position is temporarily remote.

What you’ll do:

  • Interview, select and recommend hiring of employees and make recommendations on the retention, compensation, promotion, layoff and/or recall of employees.
  • Train and support program staff to meet requirements identified in the ICC/FP Performance Specifications and agency policies.
  • Provide regular supervision to Care Coordinators.
  • Complete annual staff evaluations, utilizing independent judgment, for all staff assigned.
  • Independently review and sign off on Initial Clinical Assessments, SCND, Discharge Plans, and all other client documentation.
  • Monitor weekly billing tickets of supervisees to ensure that standards are met for ICC/FP services.
  • Receive and triage program referrals as directed. Assign cases, in collaboration with Sr. Family Partner and independently, to staff based on evaluation of case needs and staff capacity.
  • Carry and respond to referral pager on a rotating schedule with CSA Director and Sr. Family Partner.
  • Serve as On-call Supervisor for ICC staff; as dictated in the CSA check out procedure.
  • Participate in weekly Utilization Review of program files.
  • Provide care coordination services to caseload of 2 families including completion of SCND, Initial Clinical Assessment and all other documentation.
  • Attend and assist facilitate monthly SOCC with CSA Director.

What you’ll need:

  • Education:  Master’s degree in the mental health field including, but not restricted to, counseling, family therapy, social work, psychology, etc., from an accredited college or university required.
  • Licensure:  LICSW or LMHC required
  • Experience:  Minimum three (3) years of experience in providing outpatient behavioral health services to youth and families.  Experience with home-based or wraparound model is preferred.  Familiarity with child & youth serving programs with at least (1) year supervisory experience in child and family systems.  Must have experience working collaboratively with state agencies, consumer advocacy group, and/or behavioral health outpatient facilities.
  • Skills:  Must be certified in the MA CANS.  Bilingual/Bicultural/Culturally Competent in Spanish or Portuguese preferred.  Valid Mass drivers license required (off site travel is required)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for an Assistant Program Manager to join our In-Home Therapy Team!  This position supervises IHT staff as well as provides direct clinical services for clients.  The Assistant Program Manager is responsible for ensuring the overall coordination of care for clients and ensures that all services are provided in accordance with the IHT/TM Performance Specifications and Systems of Care Philosophy.   The Assistant Program Manager works closely with NSMHA staff, parents/guardians, community providers and referral sources as appropriate and/or directed.

What you’ll do:

  • Provide in the moment and weekly clinical/administrative supervision to clinicians; Training and Support staff; Therapeutic Mentors; and interns, as assigned, to meet IHT/TM Performance Specifications and medical necessity criteria.
  • Independently review and sign off on Staff Safety Assessments, Comprehensive Assessments, Treatment Plans, Discharge Plans, and all other client documentation requiring the signature of an IHT/TM supervisor.
  • Monitor weekly billing tickets of supervisees to ensure that standards are met for IHT/TM services.
  • Receive and triage program referrals as directed.  Assign cases, in collaboration with Program Manager and independently, to staff based on evaluation of case needs and staff capacity.
  • Carry and respond to referral pager and On-Call Leadership on a rotating schedule.
  • Collaborate with providers and referrers to determine, utilizing independent judgment, whether a case might be appropriate for IHT/TM services.
  • Attend and participate in all scheduled meetings with MCEs.
  • Participate in weekly Utilization Review of program files.
  • Provide 1-1 IHT services as an IHT clinician to a caseload determined by Program Manager.
    • Provide crisis intervention and guidance to clients and clients’ families.
    • Formulate independent psychosocial diagnosis and treatment plans.
    • Complete Risk Management Safety Plans.
    • Provide ongoing assessment and treatment to clients using individual, group and family modalities.
    • Accompany families to meetings pertaining to the youth’s behavioral health treatment in a variety of settings. (e.g. school, foster home, community based locations, etc.)

What you’ll need:

  • Education:  Master’s degree in Social Work, Psychology or related field required.
  • Certifications/Skills:  Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) preferred.  CANS certification is required.
  • Experience:  Minimum of three (3) years experience working in the field of child and family mental health. One (1) year previous supervisory experience highly preferred. Previous experience in the provision of community based and/or in-home 1-1 clinical or behavioral services to children, youth and families with chronic and persistent mental health issues required.
  • Other: Valid Mass Driver’s License and access to a vehicle required.  Off-site travel required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Competitive salary based on experience
  • A 12% salary differential for Spanish language capacity
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for an Emergency Services Clinician to join our team!  Are you looking for a career with new experiences everyday? One that provides you with opportunities and challenges that allow you to grow? This is a fast-paced dynamic position with exposure to a wide variety of clinical populations and settings. As a clinician you will develop your assessment and diagnosis skills (acumen) while creating relationships with community stakeholders. The Emergency Services Clinician provides direct mobile emergency psychiatric clinical services, coordination, and consultation to other care providers. This position is part of an emergency services team providing continuity of care to all emergency clients, families and allied services. This position is perfect for someone looking to work out in the community and not behind a desk!

This shift is Sunday – Thursday 2pm – 10pm.  

What you’ll do:

  • Complete prescreening evaluations for information, referral services, and respite care (along with related administrative tasks and documentation).
  • Provide direct emergency psychiatric clinical services, coordination and consultation to other service providers.
  • Provide mobile psychiatric services to clients in coordination with other community service providers.
  • Provide brief crisis intervention follow-up, as indicated.
  • Assess crisis or emergency situations and intervene immediately with appropriate clinical treatment for clients.

What you’ll need:

  • Experience: Minimum one year in a psychiatric emergency service or similar setting required.
  • Education: Master’s Degree in a relevant human service clinical specialty that is Medicaid reimbursable.
  • Skills: Must have access to a car and possess a valid driver’s license in order to provide direct mobile off-site services. Working knowledge of emergency services procedures preferred.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a Nurse Care Manager to join our Behavioral Health Community Partner (BH CP) team!  The Nurse Care Manager serves as a member of the BH CP team, providing direct care management and coordination to Enrollees.  The Nurse Care Manager collaborates with medical and other care providers and provides consultation to team members regarding health needs, health behaviors and medications of the team’s Enrollees; as well as participates in the ongoing development of trainings for staff and Enrollees regarding health and health behaviors.

Due to COVID, this position is currently primarily remote with some in-office time required.

We are currently offering a $2,000 sign on bonus for this position!

What you’ll do:

  • Provide all nursing and related aspects of care management and coordination services to the Enrollees of the BH CP, including but not limited to medication reconciliation, discharge planning, coordination with physicians, reviewing Enrollee Assessment health information, collaborating on Assessments and Care Planning, etc.
  • Consult with BH CP staff,  Program Director, Medical Director, and Care Team  members, PCP and/or MCO/ACO regarding Enrollees’ health related activities, interventions and service needs, as needed.
  • Communicate directly with Enrollees via telephonic, electronic and face to face modalities
  • Collaborate with program management and staff to develop and provide training for staff and Enrollees on health and wellness, and healthy behaviors.
  • Provide other direct services in keeping with the Nurse Care Manager role, including serving as primary care coordinator for some Enrollees, as may be assigned by the Clinical Care Manager/Team Leader.
  • On-call pager services as required.
  • Complete all clinical and administrative documentation in a thorough, efficient and timely way, in compliance with organization, payer, state and other applicable protocols.
  • Comply with all mandated reporting requirements and regulations (i.e. DCF, DMH, DPPC, Elder Protective Services).
  • On-call pager services as required.

What you’ll need:

  • Education/Certification:  Registered Nurse with current Massachusetts license to practice.  Bachelor’s degree in nursing preferred.
  • Experience:  Experience with people with mental illness and substance use disorders, with at least one year of providing care to individuals with medical problems preferred.  Embraces person-centered planning philosophy and motivational interviewing
  • Other requirements:   Valid Mass Drivers License and access to reliable vehicle required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities