North Suffolk is looking for an Assistant Program Manager to join our Community Service Agency!  This position assists the CSA Director by carrying out supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws.  The Assistant Program Manager provides weekly supervision and evaluation of Care Coordinators and recommendations on hiring and discipline via corrective action to Care Coordinators and/or Family Partner staff.

This position is temporarily remote.

What you’ll do:

  • Interview, select and recommend hiring of employees and make recommendations on the retention, compensation, promotion, layoff and/or recall of employees.
  • Train and support program staff to meet requirements identified in the ICC/FP Performance Specifications and agency policies
  • Complete annual staff evaluations, utilizing independent judgment, for all staff assigned.
  • Discipline supervisees for just cause by utilizing corrective action procedure, with guidance from CSA Director.
  • Independently review and sign off on Initial Clinical Assessments, SCND, Discharge Plans, and all other client documentation
  • Monitor weekly billing tickets of supervisees to ensure that standards are met for ICC/FP services.
  • Receive and triage program referrals as directed. Assign cases, in collaboration with Sr. Family Partner and independently, to staff based on evaluation of case needs and staff capacity.
  • Carry and respond to referral pager on a rotating schedule with CSA Director and Sr. Family Partner.
  • Serve as On-call Supervisor for ICC staff; as dictated in the CSA check out procedure.
  • Participate in weekly Utilization Review of program files.
  • Provide care coordination services to caseload of 2 families including completion of SCND, Initial Clinical Assessment and all other documentation.
  • Attend and assist facilitate monthly SOCC with CSA Director.

What you’ll need:

  • Education:  Master’s degree in the mental health field including, but not restricted to, counseling, family therapy, social work, psychology, etc., from an accredited college or university required.
  • Licensure:  LICSW or LMHC required
  • Experience:  Minimum three (3) years of experience in providing outpatient behavioral health services to youth and families.  Experience with home-based or wraparound model is preferred.  Familiarity with child & youth serving programs with at least (1) year supervisory experience in child and family systems.  Must have experience working collaboratively with state agencies, consumer advocacy group, and/or behavioral health outpatient facilities.
  • Skills:  Must be certified in the MA CANS.  Bilingual/Bicultural/Culturally Competent in Spanish or Portuguese preferred.  Valid Mass drivers license required (off site travel is required)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Pet Insurance
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for Spanish speaking Care Coordinators to join our team!  Be proud of what you do! Develop your clinical skills in a supportive team environment, and gain experience that you will use for the rest of your career.

Our goal is to ensure that children with behavioral/emotional needs, and their families, become independent within their own communities. The Intensive Care Coordinator (ICC) position is not only about coordination, it is also assessing and identifying the underlying needs of the youth through regular contact with the family in order to make a direct positive impact in their lives using the Wraparound Service Model. We support families to recognize small areas of progress that builds into major changes. For each family that you work with, you will not only be the key contact for the youth’s providers, you will also be creating an individualized roadmap that guides uniform treatment among the team. As the contact, you will collaborate with multi-disciplinary teams such as PCP, school, DCF, Outpatient therapists and other mental health and/or medical providers.

This ICC position is a unique opportunity to network, develop community connections, and get exposure to diverse mental health, medical, and educational systems. If your passion lies in making small changes that will create a big impact, we want to talk to you!

This position is temporarily remote.  Please indicate language skills in application.

What You’ll Do:

  • Gather information for the completion of strengths based comprehensive home-based assessments.
  • Support with the identification and development of natural supports within the family’s network
  • Facilitate regular Care Planning Team meetings
  • Develop a youth and family centered Individual Care Plan (ICP) that supports the achievement of goals identified with the family’s voice and choice in conjunction with the care providers, natural supports and other identified team members.
  • Maintain regular contact with the youth, family and other providers in the youth’s life by phone, community meetings or home visits to ensure implementation of the ICP.
  • Provide education, advocacy and support to youth and families navigating through any of the child/family-serving systems
  • Identify and connect youth and families to additional supports and services in the community through referral and coordination of care
  • Develop a risk management/safety plan and provide as needed crisis support, as well as coordination with the Mobile Crisis Intervention team.

What You Need:

  • Education: Master’s degree or Bachelor’s degree in relevant mental health field required (including but not restricted to, counseling, family therapy, social work, psychology, etc.)
  • Skills: Must have or be able to acquire Child and Adolescent Needs and Strengths (CANS) certification within first month of employment. Must have Driver’s License and reliable automobile. Ideal candidate must thrive in fast paced work environments; have strong attention to detail, and demonstrate strong organization and multitasking skills.
  • Experience: Familiarity with child & youth serving programs preferred.  Bilingual candidates strongly encouraged to apply! We offer a 12% language differential pay! Please note language skills on your resume.

Competitive & Comprehensive Benefits:

  • Continual Professional Development encouraged!
    • LICSW and/or LMHC supervisory hours available
    • Education Reimbursement/Access to CEUs
    • Weekly individual and group supervision and monthly full staff trainings provided
  • Paid Time Off
    • Two weeks’ Vacation per year (three weeks after 2 years of service)
    • 12 Sick Days per year
    • 10 Paid Holidays per year
  • We offer a 12% language differential pay! Please note language skills on your resume.
  • Health & Dental Insurance, with generous employer contribution
  • Employer-Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Pet Insurance
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Internal Advancement Opportunities
  • Access to Credit Union Banking

North Suffolk is looking for Care Coordinators to join our team!  Be proud of what you do! Develop your clinical skills in a supportive team environment, and gain experience that you will use for the rest of your career.

Our goal is to ensure that children with behavioral/emotional needs, and their families, become independent within their own communities. The Intensive Care Coordinator (ICC) position is not only about coordination, it is also assessing and identifying the underlying needs of the youth through regular contact with the family in order to make a direct positive impact in their lives using the Wraparound Service Model. We support families to recognize small areas of progress that builds into major changes. For each family that you work with, you will not only be the key contact for the youth’s providers, you will also be creating an individualized roadmap that guides uniform treatment among the team. As the contact, you will collaborate with multi-disciplinary teams such as PCP, school, DCF, Outpatient therapists and other mental health and/or medical providers.

This ICC position is a unique opportunity to network, develop community connections, and get exposure to diverse mental health, medical, and educational systems. If your passion lies in making small changes that will create a big impact, we want to talk to you!

This position is temporarily remote.

What You’ll Do:

  • Gather information for the completion of strengths based comprehensive home-based assessments.
  • Support with the identification and development of natural supports within the family’s network
  • Facilitate regular Care Planning Team meetings
  • Develop a youth and family centered Individual Care Plan (ICP) that supports the achievement of goals identified with the family’s voice and choice in conjunction with the care providers, natural supports and other identified team members.
  • Maintain regular contact with the youth, family and other providers in the youth’s life by phone, community meetings or home visits to ensure implementation of the ICP.
  • Provide education, advocacy and support to youth and families navigating through any of the child/family-serving systems
  • Identify and connect youth and families to additional supports and services in the community through referral and coordination of care
  • Develop a risk management/safety plan and provide as needed crisis support, as well as coordination with the Mobile Crisis Intervention team.

What You Need:

  • Education: Master’s degree or Bachelor’s degree in relevant mental health field required (including but not restricted to, counseling, family therapy, social work, psychology, etc.)
  • Skills: Must have or be able to acquire Child and Adolescent Needs and Strengths (CANS) certification within first month of employment. Must have Driver’s License and reliable automobile. Ideal candidate must thrive in fast paced work environments; have strong attention to detail, and demonstrate strong organization and multitasking skills.
  • Experience: Familiarity with child & youth serving programs preferred.  Bilingual candidates strongly encouraged to apply! We offer a 12% language differential pay! Please note language skills on your resume.

Competitive & Comprehensive Benefits:

  • Continual Professional Development encouraged!
    • LICSW and/or LMHC supervisory hours available
    • Education Reimbursement/Access to CEUs
    • Weekly individual and group supervision and monthly full staff trainings provided
  • Paid Time Off
    • Two weeks’ Vacation per year (three weeks after 2 years of service)
    • 12 Sick Days per year
    • 10 Paid Holidays per year
  • We offer a 12% language differential pay! Please note language skills on your resume.
  • Health & Dental Insurance, with generous employer contribution
  • Employer-Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Pet Insurance
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Internal Advancement Opportunities
  • Access to Credit Union Banking

NSMHA is looking for a Service Coordinator to join our Early Intervention Team!  Harbor Area Early Childhood Services is a passionate team devoted to supporting children and families. Coordinate and provide early intervention services and treatment to children and child/family clients using a team approach.  Services are provided in home, program, or other community settings which have been identified as clients’ natural environments.  Services are provided in both an individual and group setting.

What you’ll do:

  • Provide early intervention screening/intake, evaluation and assessment of service needs and provision of appropriate direct services.
  • Provide direct child developmental and family support and home teaching services and case management to clients in home, program, and community settings.
  • Coordinate and participate as team evaluator in child developmental assessments and monitor conduct of additional child/family assessments and service delivery.
  • Facilitate and participate in development of IFSP (Individualized Family Service Plan), and in the execution, review and evaluation of the plan.
  • Collaborate with client families in identifying their concerns, priorities and resources.
  • Coordinate full range of home-based and center/community-based services with early intervention team including contracted discrete therapy and FFS service providers.
  • Provide education, advocacy, and support on child and parenting issues and information of community resources to client families.
  • Refer for discrete/specialized child therapies and refer to other case management and counseling services when appropriate.
  • Coordinate intervention service with medical, state, and health providers with family consent.
  • Assist in developing a transition plan for child and family client.

What you’ll need:

  • Education: Master’s degree in Counseling Psychology, Expressive Therapy, Mental Health, Social Work or similar field preferred. Bachelor’s degree in Early Intervention, Nursing, or Education with concentration or considerable experience in Infancy/Early Childhood and Special Education required.
  • Licensure:  LICSW, LMHC, or LCSW highly preferred.
  • Experience: Experience in Infancy/Early Childhood and Special Education required.
  • Skills: Either be or to become Early Intervention certified with DPH. Driver’s license and access to reliable vehicle needed in order to provide off-site services.  Spanish bilingual a plus (please indicate language skills in application).

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Pet Insurance
  • Employer Paid Life Insurance, Employer Paid Long Term Disability after 2 years of service.
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities/Opportunities to earn CEUs

NSHMA is looking for a Clinician to join the In-Home Therapy team!  Are you looking for a job where you can make a true difference in the lives of children and their families while growing your own skills and career? Join the  team as a clinician and grow your career and skills. The Child and Family In-Home Therapy Clinician provides intensive family therapy by working with a child and family to treat the child’s challenging behaviors, mental health needs, and to help the family with supporting and caring for the child. Interventions are designed to enhance and improve the family’s capacity to improve the youth’s functioning in the home and community and may prevent the need for the youth’s admission to an inpatient hospital, psychiatric residential treatment facility or other treatment setting.

What you’ll do:

  • Identify and utilize community resources to help develop and maintain natural supports for the youth and parent/caregiver(s).
  • Review and develop risk management plans and implement focused interventions and behavioral techniques.
  • Complete written comprehensive home-based, psychosocial behavioral health assessment in the youth’s home or community.
  • Monitor progress and attainment of treatment plan goals and objectives.
  • Work with the entire family to implement focused interventions and behavioral techniques in order to enhance problem-solving, limit-setting, risk management/safety planning, communication, build skills to strengthen the family, advance therapeutic goals, or improve ineffective patterns of interaction.

What you’ll need:

  • Experience: Experience in providing home and community based intervention services preferred.
  • Education: Master’s degree in a relevant field required (Family Therapy, psychology, social work or similar mental health field preferred). LCSW, LICSW, LMHC preferred.
  • Skills: Must have or be able to acquire Child and Adolescent Needs and Strengths (CANS) certification. Must have valid Mass Driver’s License and access to reliable transportation in order to provide services in the community.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Pet Insurance
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities/Opportunities to earn CEUs

North Suffolk is looking for an Assessment & Engagement Team Leader (Bilingual Spanish) to join our team!  the Assessment & Engagement Team Leader is responsible for coordinating and providing assessment and engagement services to our outpatient clinics.

What you’ll do:

  • Function as Team Leader for clinician assessors and those providing engagement services, including coordination of tasks and schedules as needed.
  • Provide screening, triage and referral for individuals and families seeking outpatient services in outpatient clinics. Conduct biopsychosocial assessment of identified clients and families.  Refer as necessary to diversionary or other services, and create treatment plans.
  • Prepare all client documentation in a timely manner and in compliance with medical necessity, agency and payer guidelines.
  • Provide direct outpatient services to a variety of populations, using different modalities, including providing telehealth services.
  • Regularly meet clinical and administrative productivity guidelines.
  • Work closely with Central Intake, clinical managers, psychopharmacology team and other clinicians to provide engagement services with identified clients.
  • Provide crisis intervention as needed in outpatient clinics, and provide on-call coverage in the clinics as needed.
  • Participate in interdisciplinary treatment team, clinical and staff meetings.
  • Participate in professional continuing education programs.
  • Complete all necessary prior approval forms or other documentation or tasks related to insurance eligibility.
  • Maintain contact and coordinate care with other care providers within our system and other agencies.
  • Report any incidents and/or injuries to supervisor according to agency and other policy and protocol.
  • Participate in the appropriate level of supervision according to experience.
  • Maintain confidentiality of all client information in accordance with HIPAA.

What you’ll need:

  • Education:  Master’s degree in Social Work, Psychology, Counseling or related field.  LICSW or LMHC highly preferred.
  • Experience: Minimum of 2 years’ experience providing direct care to an outpatient population of children and/or adults with a variety of diagnoses and presentations.
  • Skills:  Bilingual Spanish/English required.  Please indicate language skills in application.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

As a Residential Program Director for North Suffolk Mental Health Association, you’ll be in charge of an intensive group living environment within the Adult Community Clinical Services Program. The Residential Program Director, a licensed clinician, reports to the Clinical Residential Service Coordinator and leads the ICGLE staffs’ efforts in the engagement, assessment and treatment planning process for persons in the program. The Residential Program Director provides administrative leadership, supervision and direction for all team members in ICGLE.

Schedule: Monday- Friday 9a-5p

Expectations of the role:
• Management of staffs’ efforts to engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
• Insures that day to day operations of the group home program are grounded in the philosophy and techniques of psychiatric rehabilitation.
• Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
• Instill hope by engaging in positive interactions that promote recovery and empowerment.
• Collaborate with persons to help them to write goals with specific action steps in order to develop effective treatment/rehabilitation recovery plans.
• Collaborates in the development and implementation of Safety Plans and Crisis Prevention and Response Plans in order to help prevent and mitigate risk factors
• Use evidence based practices including motivational interviewing.
• Advocate that persons need to make informed choices to further their own recovery.
• Assist in provision of skill building interventions that help move a person on to the most independent setting or level of care.
• Advocate for better access to public services and natural supports for persons in order to facilitate their recovery and full integration into the community.
• Leads the hiring process for residential staff and ensures that all staff are properly oriented and are trained in all mandatory trainings.

What you’ll need:
Education/Licensure: LPHA licensure required: LICSW, LCSW, LMHC, LRC, LADC1, M.D., R.N., Registered Occupational Therapist or licensed Psychologist
Experience: At least 5 years experience in the provision of clinical or rehabilitative services to adults with chronic and persistent mental health issues and substance use disorders preferred. At least 2 years of supervisory experience.
Skills: Must have Driver’s license. Must be MAP certified, CPR/first aide certified within five (5) continuous months of employment/date of hire (training provided)

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders.

As a DS Clinical Coordinator you will work with the Clinical Manager and other clinical staff to support individuals and staff in the Developmental Services Division. The Clinical Coordinator plays a major role in the ongoing overall training of the DS Residential department’s direct service and management staff. They also play a role in the development and implementation of Person Centered Planning and Positive Behavioral Supports techniques and protocols/strategies. The person contributes to the leadership of the department in developing and providing quality services based on person centered models. The Clinical Coordinator is part responsible for the writing, implementation, and training of positive behavior support plans, data collection, graphing and more. The positive behavior support plans will be based on the principles of Applied Behavior Analysis (ABA) and will include pre-cursors, identified problem times, proactive strategies, and responses to target behaviors that are specific to each individual. The Clinical Coordinator must be able to work in a team environment to help individuals improve social, work, and or daily living skills, while helping to reduce maladaptive behaviors. The Clinical Coordinator will help evaluate the effectiveness of positive behavior support plans and make any necessary changes to help individuals learn new skills and behaviors more effectively.

We are offering a $300 sign on bonus for this position.

Salary Range: $27 to $31 per hour

Expectations of the role:

  • Develop trainings and train Developmental Services staff in a variety of topics at the training center including, but not limited to, Positive Interaction Strategies, Person Centered Planning, Sexuality, and Positive Behavior Supports.
  • Complete assessments as needed and develop interventions and positive behavior support plans for individuals with staff, team and individual input where applicable.
  • Review and update positive behavior support plans as needed and on a regular basis.
  • Be familiar with and complete all documentation related to positive behavior support plans as related to compliance requirements.
  • Provide clinical and administrative supervision on the implementation of behavior plans.
  • Provide behavior support for individuals and staff as needed.
  • Respond to crisis situations when applicable.
  • Understand the characteristics of a wide range of intellectual disabilities, mental health diagnoses, as well as disorders such as autism and acquired brain injury.
  • Work with individuals and staff to ensure that plans are working, revised or terminated.
  • Attend Human Rights Committee Meetings and write and present restriction plans as applicable and as assigned.
  • Support the agency Quality Management Department and Survey and Certification processes as applicable.
  • Complete necessary ISP documents as needed and submit via HCSIS.
  • Participate in the development of proposals and/or grants.
  • Maintain a database on appropriate information, complete paperwork, and write reports as necessary.
  • Communicate with team members both within and outside of the agency effectively and professionally.
  • Maintain compliance with the Department of Developmental Services (DDS) regulations.
  • Attend and maintain necessary certifications, CEUs and trainings.
  • Other duties assigned by the Clinical Manager or the Director of Residential Services

What you’ll need:

Education/Licensure: High School Diploma required. LMHC, LICSW, BCABA, BCBA, Psychologist, SLP and/or teacher with certification in special education required.

Experience: Two years of related direct experience with individuals that have Developmental/Intellectual Disabilities required.

Knowledge of Positive Behavior Supports.

Skills: Must have a valid driver’s license and vehicle. Must be MAP certified and CPR/1st aide certified within the first three months of hire (training provided) Advanced Wellness certification (will be trained when hired).

Competitive & Comprehensive Benefits:
• Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

 

NSMHA is looking for an Assistant Director to join our team!  The  Assistant Director (Evenings) is responsible for the overall responsibility for assisting with the delegated clinical and administrative aspects of our Boston Emergency Services Team.  This particular position provides real time supervision, consultation, training and to ensure overall smooth operation of the mobile team during the evening shift.  The schedule for this position is Monday – Friday 3pm – 11pm.

What you’ll do:

  • Assist with supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws
  • Assist in the preparation and monitoring of applications, contracts, budgets and similar documents related to program funding.
  • Assist in the development and allocation of program resources.
  • Performs periodic program evaluation and quality assurance.
  • Assists in the development and maintenance of contracts with individuals and agencies, for the purposes of referrals, compliance with regulations, and general community relations.
  • Provides 24/7 on-call coverage on a regular rotating basis. During on-call hours the Assistant Director provides in-the-moment training, supervision, and consultation to a very active on call staff of clinicians, family partners, and peer specialists.
  • Triage and assign cases, collaborate with families, individuals and providers to provide best information to clinicians in the field and assist each team member on each case to decide best disposition through telephonic supervision. Work closely with the Boston Medical Center (BMC) Call Center on the assignment of cases and additional triaging, when necessary.
  • Provide in-the-moment supervision to mobile clinicians and other staff and provide training to newer staff, while also conducting face to face encounters in various mobile locations
  • Manage all aspects of open and ongoing cases, including boarded patients including
    • placement, insurance authorizations, and close clinical management of boarded patients,
    • following ESP guidelines of placement in the most appropriate, least restrictive placement settings.
  • Monitor productivity, caseloads and units-of-work level of clinicians and family partners
  • Perform clinical services, crisis intervention and appropriate evaluations as needed.
  • Develop and monitor all staff, program, and facility policies.

What you’ll need:

  • Education:  Master’s Degree in Psychology, Nursing, or Human Services.
  • Experience:  Three to five years of supervisory/administrative experience in mental health field or Human Services field.
  • Knowledge/Skills:  Must have working knowledge of emergency services procedures.  Must have access to a vehicle in order to provide mobile support.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a Program Coordinator to join our Emergency Services team!​ This position provides direct emergency psychiatric clinical services, coordination and consultation to other care providers. This position provides team leadership, clinical and administrative supervision to Family Partners, Peer Specialists, Interns and Clinicians as assigned by the program director and with applicable state, local, and federal contracts, regulations and/or guidelines.

What you’ll do:

  • Under the supervision of  the Director of Emergency Services Programs (ESP), this position carries out supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws.
  • Coordinate the day to day operations of the mobile crisis team and urgent care center which provides psychiatric evaluation, crisis intervention, psychopharmacological treatment, peer to peer support and therapeutic response to children, youth and their families.
  • Under the direction of the Director of ESP provide training, supervision, and consultation to clinicians, nurses, recovery support specialists, family partners, and peer specialists.
  • Coordinate further clinical response in crisis with other management team members and funding agency staff.
  • Triage and assign cases, collaborate with families, individuals and providers to provide best information to clinicians in the field and assist each team member on each case to decide best disposition through telephonic supervision.
  • Provide direct mobile & on-site emergency psychiatric clinical services.
  • Provides input in development and allocation of program resources and in the planning, redesign and development of a program in collaboration with appropriate clinical and administrative personnel.
  • Provide 24/7 on-call coverage on a regular rotating basis.  The program coordinator provides in-the-moment training, supervision, and consultation to a very active on call staff of clinicians, family partners, and peer specialists.
  • Assist in monitoring productivity, caseloads and billable hour level of clinicians.
  • Assist in the implementation of training for newly hired staff and students.
  • Assist in monitoring all staff, program, and facility policies.
  • Liaison with community agencies such as DMH, DCF, CSAs, etc to facilitate care coordination and crisis planning meetings.
  • Work closely with the BMC (Boston Medical Center MCI (Mobile Crisis Intervention) Manager to coordinate delivery of services to youth, families, and adults  and to oversee handoff of services to CSAs (Community Service Agencies) and other providers.

What you’ll need:

  • Education:  Master’s Degree in Social Work or Psychology required.  Independent license preferred.
  • Experience:  Supervisory/administrative experience preferred.  Three to five years experience in Emergency Services.
  • Skills/Other requirements:  Must have access to a car and posses a valid driver’s license in order to provide mobile support and attend offsite functions.

Competitive & Comprehensive Benefits:
• Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities