North Suffolk is looking for a Director of Facilities to join our team!  The Facilities Director is responsible for the management of the facilities department, including but not limited to:  facilities staff/staffing; maintenance budgets; renewal of relevant certificates, licenses and permits; routine inspections and related reports; and the overall responsibility for the maintenance of properties owned and leased by NSMHA.

What you’ll do:

  • Supervise and manage the facilities staff
  • Contribute to the development of annual maintenance and repair budgets for program sites.
  • Oversee community living program staff and clinical staff on maintenance and repair procedures.
  • Supervise the work order system and record systems such as time sheets, production logs, indicator reports and accident and injury reports.
  • Supervise special services such as, but not limited to, medical waste recovery, snow and trash removal.
  • Procure and review annual price updates for facilities related goods and services.
  • Review and monitor the purchase order system, authorization of purchases, service contracts, repair agreement and warranties.
  • Coordinate bidding procedures for large repair expenditures and selection of qualified contractors.
  • Develop routine preventative maintenance schedules for all clinics, office and residential sites.
  • Develop capitol improvement schedules for all residential, clinics and office sites.
  • Oversee and authorize maintenance and repairs for all clinics and office sites.
  • Monitor the renewal of occupancy, fire alarm, electrical, elevator, sprinkler, fire escape and backflow systems certificates.
  • Application for dumpster, building and storage permits as required.
  • On-call for supervision during emergency procedures.

What you’ll need:

  • Education:  Bachelors degree in business administration or management or equivalent.
  • Experience:  Five (5) years in maintenance and/or construction related business.  Previous experience in all phases of building maintenance. Previous experience in the procurement and administration of contracts, management of financial accounts.  Experience in estimating repair costs.
  • Skills:   Considerable tact and human relations skills in interacting with all levels of management and consumers.   Proven problem solving and negotiating skills.  Two (2) years supervision of skilled staff, and growth and development of maintenance operations.   Must be computer literate.  Required to lift 50-75 pounds on a daily basis. Ability to negotiate stairs, and access high places such as rooftops, negotiate and tolerate small spaces.  Ability to work in climates ranging from sub-zero to 100 degree temperatures.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Outreach Workers to join our CSP team!  The Outreach Worker provides intensive case management services to adults and children with mental health and substance abuse issues who are considered to be at risk in the community. Services may include coordination of treatment, outreach and advocacy, assistance with basic needs, skill building and facilitating linkage to other community based and natural support systems.

What You’ll Do:

  • Establish and maintain relationships with clients, providing contact and support.
  • Act as a liaison between service providers, community and the client while providing comprehensive initial assessment of need areas for all clients referred.
  • Conduct risk assessment with each client and formulate a crisis plan.
  • Assist individuals in scheduling and attending medical appointments, as well as accessing outpatient mental health treatment.
  • Assist individuals with official correspondence pertaining to insurance eligibility, social security and other entitlement programs
  • Help the client identify and access appropriate resources to support the client’s recovery.

What You’ll Need:

  • Education: Bachelor’s degree in Psychology or a related field or anticipated graduation date within one semester.
  • Experience: Previous outreach experience with populations with mental illness and/or substance abuse strongly preferred.
  • Skills: Must possess a valid Mass driver’s license and reliable transportation. Bilingual candidates strongly encouraged to apply. Please note bilingual ability on resume.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Youth Care Specialists to join our After School Program! Are you passionate about youth and community development? Want to find the next step in your career where you can grow and still make a impact with your job?  The Children’s After School Program is a therapeutic program for children ages 6 to 12.  The program provides milieu treatment including behavior management/modification and facilitation of therapeutic groups and activities.

This is a part time position: 20 hours, Mon-Fri 2-6pm

What You’ll Do:

  • Supervise children during program activities.
  • Implement behavior management/modification in the milieu.
  • Plan and facilitate therapeutic and recreational activities.
  • Intervene during a crisis using appropriate techniques including NAPPI restraint.
  • Drive pupil van and accompany other staff during ride.
  • Complete daily documentation of children’s progress in the milieu.
  • Perform duties as a Youth Care Specialist including maintaining contact with collaterals and parents; planning and implementing daily activities, assisting in coordinating of snack, participate in multidisciplinary meetings, and conduct outreach to children and their families in their homes and communities as necessary.
  • Ensure all services are provided in a professional manner, ensuring privacy, safety, and respecting the youth and family’s dignity and right to choice.
  • Oversee administration and documentation of clients’ prescription medications, assuring adherence to medical policies and procedures.
  • Coordinate transportation services for clients, and vehicle maintenance, repairs, registrations and inspections.

What You’ll Need:

  • Education: Bachelor’s Degree is required.
  • Experience: Applicants must have at least one year of experience working with school age children. Milieu or recreational experience is preferred. Working knowledge of community resources is preferred.
  • Skills: A valid Massachusetts driver’s license and a minimum of three years driving history required.  Ability to get 7D drivers license required. Bilingual (Spanish & English) is encouraged to apply. If you know Spanish, please note on your resume!

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Controller to join our finance team!  The controller is responsible for overseeing the financial operations of the Agency and its affiliate entities including accounting functions, banking, and payroll services.  We’re looking for a candidate with a take-charge attitude to continually strive to increase the efficiency of the Accounting Department.

What you’ll do:

  • Perform accounting functions and reconciliations, as needed, including review of revenue posted by third party and contract billing.
  • Generate monthly financial statements in a timely and accurate manner.
  • Manage accounting (Sage) and financial reporting (Renovo) softwares.
  • Maintain the books and records of the agency with GAAP and government auditing standards, including OMB, Section A-133 and Mass. Exec. Office of Administration and Finance.
  • Manage and coordinate the accurate and timely recording of all financial information including cash receipts and disbursement, AP and AR, payroll and benefits, journal entries and the general ledger.
  • Prepare monthly financial reports including the profit & loss statements, balance sheet, and other monthly reports as needed.
  • Oversee bank reconciliations and prepares as required.
  • Provide support to non-financial managers/staff in accounting and finance related topics, as primary liaison to financial operations.
  • Coordinate the annual audit from preparation to completion.
  • Supervise accounting staff including, but not limited to, accounts payable, rep payee and payroll.

What you’ll need:

  • Education:  Bachelor’s degree in Accounting, Finance, Business administration or a related field.
  • Experience:  Minimum of 5 years’ experience in non-profit or comparable organization.
  • Skills:  Experience with Sage accounting software and Renovo reporting software preferred.  Experience with accrual accounting, cost allocation, budget development and administration/ financial reporting.  Hands-on accounting experience.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a Nurse Care Manager to join our Behavioral Health Community Partner (BH CP) team!  The Nurse Care Manager serves as a member of the BH CP team, providing direct care management and coordination to Enrollees.  The Nurse Care Manager collaborates with medical and other care providers and provides consultation to team members regarding health needs, health behaviors and medications of the team’s Enrollees; as well as participates in the ongoing development of trainings for staff and Enrollees regarding health and health behaviors.

Due to COVID, this position is currently primarily remote with some in-office time required.

We are currently offering a $2,000 sign on bonus for this position!

What you’ll do:

  • Provide all nursing and related aspects of care management and coordination services to the Enrollees of the BH CP, including but not limited to medication reconciliation, discharge planning, coordination with physicians, reviewing Enrollee Assessment health information, collaborating on Assessments and Care Planning, etc.
  • Consult with BH CP staff,  Program Director, Medical Director, and Care Team  members, PCP and/or MCO/ACO regarding Enrollees’ health related activities, interventions and service needs, as needed.
  • Communicate directly with Enrollees via telephonic, electronic and face to face modalities
  • Collaborate with program management and staff to develop and provide training for staff and Enrollees on health and wellness, and healthy behaviors.
  • Provide other direct services in keeping with the Nurse Care Manager role, including serving as primary care coordinator for some Enrollees, as may be assigned by the Clinical Care Manager/Team Leader.
  • On-call pager services as required.
  • Complete all clinical and administrative documentation in a thorough, efficient and timely way, in compliance with organization, payer, state and other applicable protocols.
  • Comply with all mandated reporting requirements and regulations (i.e. DCF, DMH, DPPC, Elder Protective Services).
  • On-call pager services as required.

What you’ll need:

  • Education/Certification:  Registered Nurse with current Massachusetts license to practice.  Bachelor’s degree in nursing preferred.
  • Experience:  Experience with people with mental illness and substance use disorders, with at least one year of providing care to individuals with medical problems preferred.  Embraces person-centered planning philosophy and motivational interviewing
  • Other requirements:   Valid Mass Drivers License and access to reliable vehicle required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Care Navigator to join our new CCBHC division! The Care Navigator educates and supports individuals during intake with accessing community resources, assists with intake documentation and requirements, and provides engagement outreach.  The Care Navigator is a liaison with family, care providers, natural supports and recovery coaches.

Spanish Bilingual preferred.  Please note language skills in application.

What you’ll do:

  • Help clients access North Suffolk’s mental health and addiction services
  • Provide much needed support to a diverse and vibrant community
  • Work with referring providers and community partners to coordinate client care
  • Collaborate with a multidisciplinary team of social workers, counselors, nurse practitioners, psychiatrists, and administrators

What you’ll need:

  • Education:  Bachelor’s degree in Social Work, Counseling Psychology, Psychology, Expressive Therapies, or related field of study.
  • Language:  fluency in Spanish required.  Please note language skills in application!
  • Experience: Internship or employment experience in a multidisciplinary treatment setting

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a Recovery Specialists for our residential substance use program!  The Recovery Specialist is responsible for the health, safety and quality of life of individuals in a residential setting through advocacy, teaching and service planning, individual and group counseling. This is a 40 hour per week position with no weekend hours and no on-call requirement.

What you’ll do:

  • Guide and assist residents on meeting treatment plan goals
  • Oversee the milieu to ensure residents are safe and supported
  • Provide essential group and individual supports to a diverse community
  • Receive weekly individual supervision (towards licensure, if needed)
  • Be a vital member of a multidisciplinary team of social workers, counselors, nurse practitioners, psychiatrists, recovery coaches, and administrators

What you’ll need:

  • EducationHigh school degree or GED required; Bachelor’s degree preferred.
  • Experience:  Minimum of 1 years’ experience providing direct care to individuals with substance use and/or co-occurring mental health disorders
  • Life Experience:  NSMHA values lived experience from individuals who are in recovery. Minimum two years of continuous recovery is required.
  • Skills and Abilities: Valid Massachusetts Driver’s License required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is seeking Overnight Counselors for our two Substance Abuse/Addictions Residential Programs – Meridian House, located in East Boston, and our new program River House located in Chelsea.  These programs provide behavior modification treatment for individuals diagnosed with substance use disorder and co-occurring disorders. We provide medication assisted treatment for those individuals who meet the criteria and residents are treated for mental health disorders. This is a 24 hour a day program with 24 hour per day staffing.

What you’ll do:

  • Be awake and available to consumers during overnight shift.
  • Perform household maintenance and upkeep activities.
  • Perform hourly security checks.
  • Write log notes at end of shift, noting any incidents, and maintain regular communication with other team members.
  • Perform weekly medication counts, medication audits and communicate with day staff the need to order refills.
  • Complete basic administrative tasks such as answering phone for program, filing, data entry, and word processing.
  • Monitor residents urine screening and supervise donations.
  • Perform all duties based on resident’s needs and schedule.
  • Monitor and ensure health and safety of residents.
  • Respond appropriately to residents and act as a role model.
  • Contribute to the efforts of the program in maintaining a high quality living environment, and to the overall quality of life for consumers.
  • Conduct and document routine fire drills and other fire prevention activities.

What you’ll need:

  • Education:  High school degree or GED required; Bachelor’s in related field preferred.
  • Experience:  One (1) year human services experience with similar population required.
  • Skills:  Mass Driver’s license required.  MAP, First Aid and CPR certification, or ability to become certified within 5 months of hire required (training provided)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities
NSMHA is looking for a Human Rights Coordinator to join our team!  This position is responsible for promoting, monitoring and protecting the rights of all consumers served by North Suffolk Mental Health Association.  This position supports and monitors Quality Management processes and activities related to consumer human rights and consumer advocacy.
The salary for this position is $40,000.
What you’ll do:
  • Collect, ensure input, collate and distribute key indicator data related to complaints, investigations, restrictions, restraints, and incidents.  Monitor the completion of follow-up activities related to risk data.
  • Train and orient Agency staff in the fundamentals of human rights policies and procedures.
  • Provide on-going training, support and resources to Program Human Rights Officers.
  • Ensure all consumers and guardians are informed of their rights and agency grievance processes.  Ensure that materials and resources related to human rights and grievance processes are accessible.
  • Support the Agency Privacy Officer to develop and monitor policies and procedures related to the privacy and security of consumer information.
  • Coordinate all activities related to Human Rights complaints and investigations.
  • Coordinate all activities related to the Agency Human Rights Committee.
  • Act as a liaison to state agencies, funders, insurance providers, and external reviewers for risk and complaint data/systems.
  • Facilitate the Agency’s Risk Committee; preparing and distributing risk data to committee members and work collectively to identify trends and patterns and develop actions when necessary.
  • Ensure Agency policies, procedures and resources related to human rights are up-to-date and accessible to all staff and consumers.
  • Work in conjunction with QM staff to coordinate, collect, analyze and distribute all data related to consumer, guardian, customer and funder Satisfaction Surveys.
  • Local travel required to visit programs, meet with consumers, conduct investigations, and attend meetings.
What you’ll need:
  • Education:  Bachelor’s Degree required
  • Experience:  Three (3) year’s experience in human services.  A minimum of 1 year experience in an environment utilizing Quality Management processes/systems.  A minimum of 6 months experience in participating in processes related to risk management.
  • Skills/Other:  Valid Massachusetts driver’s license and vehicle required.  Off site travel required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a Program Coordinator to join our team!  The Program Coordinator is responsible for administrative operations of the Hanton House, our newest residential addictions program located in Chelsea, MA.  This position is responsible for the oversight of kitchen, food procurement, purchase ordering (paper goods, toiletries, linens, furniture, office supplies, etc.) and carries a small case management caseload.

What you’ll do:

  • Be responsible for all administrative duties associated with the Hanton House, including ensuring compliance with the BSAS and NSMHA policies and procedures.
  • Maintain a small case management caseload (2-4 residents)
  • Support the development and maintenance of the Hanton House by working closely with Program Manager, Clinical Coordinator and Intake Coordinator.
  • Facilitate staff meetings and non-clinical resident groups
  • Serve as culturally and linguistically appropriate services (CLAS) point person.
  • Assist management in resolving issues relating to the Hanton House program.
  • Conduct public relations activities, not limited to but including the Hanton House Steering Committee
  • Assure the quality of Hanton House interventions by establishing performance standards, providing direction to staff, and developing new and innovative programming based on outcome data, research and industry standards.
  • Supervise the bachelors level staff, under the guidance of the Program Manager.
  • Manage administrative/program operations to optimize efficient service delivery, including but not limited to all purchase orders, work orders, supplies, staff schedules, etc.
  • Maintain communication between the Hanton House Program, NSMHA and other community stakeholders and agencies involved with the Hanton House (MOU/BAA).
  • Provide consistent leadership to team/program in support of quality services and attainment of program and agency goals.
  • Input data regularly to ensure necessary tracking is completed for outcome measures.
  • Actively engage in collaboration, teamwork and relationship building to optimize the quality of services, program and agency effectiveness, and employee job satisfaction.

What you’ll need:

  • Education:  Bachelors degree required.
  • Experience:  Two to four years’ experience in human services or work with SUDS and supervisory experience preferred.
  • Skills:  Valid Massachusetts drivers license required.  MAP & CPR/First Aid certification, or ability to become certified (training provided)

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities