We are currently offering a $3,000 sign on bonus for this position.

As a Outreach Specialist  for our ACCS team you will participate in the engagement, assessment, and treatment planning process as well as work with a dedicated team of staff to provide interventions to address needs and goals of the persons served. This position provides direct services to people in community and group living environment settings in the areas of housing, risk mitigation, transportation, skill-building, money management, medication administration and other areas based on the person centered treatment plan.

Expectations of the Role:
• Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
• Gather information about community agencies to assist in the provision of services.
• Provide side-by-side support and coaching to help people socialize.
• Organize and lead individual and group social and recreational activities.
• Carries out the assigned interventions and action steps of the treatment plan, through the provision of direct support and rehabilitation services to people on an individual, group, and family basis (in conjunction with professional staff) in the office and in community settings.
• Collaborate with Housing Coordinators to help each person in finding a safe and affordable place to live – apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating
• Participate in medication administration per MAP and DMH policies and protocol.

What you’ll need:
Education: High School Diploma/GED equivalent required. Bachelors Degree highly preferred
Experience: In lieu of college degree, at least one year experience with population that has severe and persistent mental illness and/or substance use disorder
Skills: Must be MAP and CPR/First Aid certified within five months of hire (training provided) Massachusetts Drivers License required

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Additional skills:
American Sign Language fluent applicants encouraged to apply

Employee Benefits:
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• All Team Members have access to the following benefits:
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

NSMHA is looking for a Services over Sentences (SOS) Recovery Coach to join the team! The SOS Recovery Coach is a person who is grounded in peer-assisted recovery. Because of his/her life experience with substance use and/ or other addictions, the recovery coach provides expertise that clinical training cannot replicate.  Recovery coaches report to Director of Recovery Support Services and are fully integrated team members who provide psycho-educational groups and recovery coaching for Suffolk County District Attorney’s Services over Sentences (SOS) initiative. Recovery Coaches also provide essential expertise and consultation to the District Attorney’s office and trial court staff to promote a culture in which recoverees’ points of view and preferences are recognized, understood, respected and integrated into support, treatment, rehabilitation, and community-based recovery-oriented systems of care.

Three positions are available.

What You’ll Do:

  • Supervise and/or coach recoverees, based on their needs in recovery-oriented skills, activities of daily living, socialization, and community integration.
  • Assist the Suffolk County DA’s Office with interventions to engage high risk high need individuals presenting in court with substance use disorder.
  • Assist the treatment team to develop an individual action plan or support the recoveree in developing a wellness plan.
  • Implement, teach, assist and/ or coach persons served with their individual action plan or recoverees who have developed their own wellness plan to review their goals and objectives on a consistent basis.
  • Interface with all collateral contacts working with the persons served or recoverees coached. (I.e. Probation Officers, individual therapists, and treatment providers).
  • When appropriate, assist persons served in identifying and accessing resources in the community and assist with removing barriers
  • Develop and enhance peer driven educational services.
  • Participate in daily staff organizational meetings and treatment planning or wellness planning review meetings.
  • Work a flexible schedule to meet the needs of persons served and program.
  • When appropriate document progress to maintain a permanent record of recoveree activity according to established methods and procedures.
  • Participate in the provision of services to persons served by co-facilitating groups (in conjunction with professional staff) to provide support for increased stability in their lives through recovery and a better understanding of their symptoms of relapse as well as symptoms of mental illness.
  • Provide ongoing assessment, problem solving, side-by-side services, skill training, supervision (e.g. prompts, assignments, monitoring, encouragement), and environmental adaptations to assist persons served with activities of daily living (i.e. identifying and attending self-help meetings, support with sponsorship).
  • Provide recovery coaching when recoverees have indicated that preference and responded well to that approach.

What You’ll Need:

  • Education: Bachelor’s degree in a field other than behavioral sciences or have a high school degree, or GED. A certificate from the Recovery Coach Academy required, CARC preferred.
  • Experience: Previous work experience with adults diagnosed with substance abuse and or dependency. Should have experience and knowledge regarding the addiction treatment service system, recovery coaching and other related human services.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

This position is a temporary Fee for Service and salary is negotiable. Schedule is also flexible based on the number of hours needed for each of the 2 supervisees.

The BCBA Supervisor position serves as the educational supervisor for the Clinical Manager and Clinical Assistant within the clinical team. These 2 staff have completed and are in the process of completing their Master’s Degree in Applied Behavior Analysis. The BCBA Supervisor provides consultative and direct instructional behavioral services to the supervisees. The Supervisees, who make up the Clinical Team of NSMHA, are responsible for conducting assessments as needed, generating behavior support plans, graphing and analyzing behavior data and ensuring the effective implementation of all residential based treatment programs for all clients on their caseload. The role of the BCBA Supervisor is to ensure sufficient supervision of all BCBA candidates with whom they work as per BACB guidelines.

What you’ll do:

  • Supervise interdisciplinary team on all behavioral plans within context of Positive Behavioral Supports.
  • Supervise Clinical Coordinators/ Behavioral Specialist in DDS, ensuring that regular individual supervision takes place and ensuring that the quality of their work upholds the mission of North Suffolk’s commitment to quality for all persons served.
  • Develop and Oversee behavior plans; assess individuals, collect data, and write structured behavior plans in conjunction with other support team members.
  • Provide clinical and administrative supervision on the implementation of behavior plan.
  • Design and implement behavior strategies for individuals as an intervention ahead of the official formation of a behavior plan and act as a resource to staff through the provision of in-service trainings and as needed consultation.
  • Involve individuals and support staff in the development of behavior plans, train staff in their implementation and documentation.  Work with individuals and staff to ensure that plans are working, revised or terminated.

What you’ll need:

Education: High School Diploma or GED required.  Bachelor’s Degree in a related field preferred. BCBA  Supervisory certification required.

Experience: Two years’ of related direct experience. Thorough knowledge of ABA practice, Positive Behavior Supports and their role in working with individuals with developmental disabilities.

We are currently offering a $500 sign on bonus for full time direct care positions.

Direct Support Professionals will work with individuals who need complete assistance with ADL’s, and/or feeding, behavioral interventions in the home and in the community.  Most individuals served have level 2 behavior plans, and/or aggression and staff will need to complete restraints using techniques learned through NAPPI training. This role is also an ISP specialist and will take the lead writing ISPs and training other staff how to implement ISP goals and summaries.  This staff will be able to train other staff with the assistance of the Behavior Specialist and Program Manager on behavior plans and reward systems.

Salary Range: $18

What you’ll do:

  • Offer guidance for residents during skills building
  • Develop and implement individual treatment plans for residents
  • Assist with daily living activities, including meal preparation, money management, doctor’s appointments and assisting with personal hygiene
  • Ensure appropriate staff-to-client ratio at all time
  • Responsible for accompanying individuals to medical appointments/treatments, ensuring accurate reporting to physician and follow through with respect to doctor’s orders and recommendations.
  • Redirect and/or physically support individuals who may be aggressive using proactive techniques while maintaining self-control.
  • Develop and promote a supportive relationship with the residents
  • Support each Individuals existing relationships and assist in increasing their network of friends and acquaintances.
  • Perform other duties as assigned.

What you’ll need:
Education: High School diploma or GED required. Bachelor’s degree in any related field preferred.

Experience: Six to twelve months related experience (depending on DSP level) providing child care/elder care/direct support to developmentally disabled persons or previous experience supporting individuals in a mental health/special education or other human services setting is required. An equivalent combination of education and related work experience may be considered.

Skills: Must have valid Massachusetts Driver’s license. Must become MAP certified, CPR/First Aid certified within five months of hire (training provided).

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12
  • Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders.

As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residential program, as well as the overall health and safety of the persons residing there. The Program Manager will oversee a nine, ten or eleven bed group home. You will help people in the areas of daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served.

Expectations of the Role:

  • Recruit, train, supervise, evaluate, and facilitate progressive discipline as needed for all staff in conjunction with the Residential Services Coordinator.
  • Arrange staff schedules to meet the health and safety requirements, as well as the individual needs of the people.
  • Supervise the development and implementation of Quality Indicators through the IAP process and Program Goals.
  • Participate in the assessment of person referrals, admissions and discharges.
  • Insure the program and person records are current, comprehensive and meet agency and funding source standards.
  • Liaison with families/guardians, DMH, and other outside service providers.
  • Supervises and participates in the housekeeping and maintenance of the house and vehicle.
  • Participates in the development of the program budget, and monitors the program expenses.
  • Supervises the management of person’s funds and possessions, within the guidelines of the IAP and agency.
  • Monitor medications in accordance with MAP regulations.
  • Teach NSMHA trainings to newly hired employees.

Full Time 40hrs  Monday-Friday 9am-5pm

What you’ll need:
Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.
Experience: Four (4) years experience in human services and supervisory experience required. Previous experience with provision and/or management of psychiatric rehabilitation services preferred.
Skills: Must obtain Massachusetts MAP & CPR/First Aide certification within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care/Commuter Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Are you passionate about youth and community development? Want to find the next step in your career where you can grow and still make a impact with your job? NSMHA is looking for Youth Care Specialists to join our After School Program! The Children’s After School Program is a therapeutic program for children ages 6 to 12.  The program provides milieu treatment including behavior management/modification and facilitation of therapeutic groups and activities.

This is a part time position: 20 hours, Mon-Fri 2-6pm

What You’ll Do:

  • Supervise children during program activities.
  • Implement behavior management/modification in the milieu.
  • Plan and facilitate therapeutic and recreational activities.
  • Intervene during a crisis using appropriate techniques including NAPPI restraint.
  • Drive pupil van and accompany other staff during ride.
  • Complete daily documentation of children’s progress in the milieu.
  • Perform duties as a Youth Care Specialist including maintaining contact with collaterals and parents; planning and implementing daily activities, assisting in coordinating of snack, participate in multidisciplinary meetings, and conduct outreach to children and their families in their homes and communities as necessary.
  • Ensure all services are provided in a professional manner, ensuring privacy, safety, and respecting the youth and family’s dignity and right to choice.
  • Oversee administration and documentation of clients’ prescription medications, assuring adherence to medical policies and procedures.
  • Coordinate transportation services for clients, and vehicle maintenance, repairs, registrations and inspections.

What You’ll Need:

  • Education: Bachelor’s Degree is required.
  • Experience: Applicants must have at least one year of experience working with school age children. Milieu or recreational experience is preferred. Working knowledge of community resources is preferred.
  • Skills: A valid Massachusetts driver’s license and a minimum of three years driving history required.  Ability to get 7D drivers license required. Bilingual (Spanish & English) is encouraged to apply. If you know Spanish, please note on your resume!
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for Outreach Workers to join our CSP team!  The Outreach Worker provides intensive case management services to adults and children with mental health and substance abuse issues who are considered to be at risk in the community. Services may include coordination of treatment, outreach and advocacy, assistance with basic needs, skill building and facilitating linkage to other community based and natural support systems.

What You’ll Do:

  • Establish and maintain relationships with clients, providing contact and support.
  • Act as a liaison between service providers, community and the client while providing comprehensive initial assessment of need areas for all clients referred.
  • Conduct risk assessment with each client and formulate a crisis plan.
  • Assist individuals in scheduling and attending medical appointments, as well as accessing outpatient mental health treatment.
  • Assist individuals with official correspondence pertaining to insurance eligibility, social security and other entitlement programs
  • Help the client identify and access appropriate resources to support the client’s recovery.

What You’ll Need:

  • Education: Bachelor’s degree in Psychology or a related field or anticipated graduation date within one semester.
  • Experience: Previous outreach experience with populations with mental illness and/or substance abuse strongly preferred.
  • Skills: Must possess a valid Mass driver’s license and reliable transportation. Bilingual candidates strongly encouraged to apply. Please note bilingual ability on resume.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

We are offering a $3,000 sign on bonus for this position.

North Suffolk is looking for a Quality Enhancement Specialist to join our team!  The Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

The projected pay range for this position is 40k – 45k a year depending on experience.

What you’ll do:

  • Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
  • Be a member of the Positive Behavior Supports Leadership Team
  • Coordinate and lead the comprehensive audit process with managers twice per year at each program
  • Compile comprehensive audit action plans
  • Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
  • Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
  • Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
  • Provide staff training as assigned, including, but not limited to, ISP processes, documentation training,  incident reporting, HIPAA training, and Quality Enhancement Systems
  • Create and manage ISP data collection process.
  • Conduct annual satisfaction surveys
  • Provide on-site support to managers and staff
  • Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you’ll need:

  • Education:  Bachelor’s Degree preferred but not required.
  • Experience:  Experience providing direct care or experience implementing Quality Improvement and Auditing systems.
  • Skills/Other:  Access to a vehicle in order to visit programs, conduct audits, and travel between sites.  Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is seeking Overnight Counselors for our two Substance Abuse/Addictions Residential Programs – Meridian House, located in East Boston, and our new program River House located in Chelsea.  These programs provide behavior modification treatment for individuals diagnosed with substance use disorder and co-occurring disorders. We provide medication assisted treatment for those individuals who meet the criteria and residents are treated for mental health disorders. This is a 24 hour a day program with 24 hour per day staffing.

What you’ll do:

  • Be awake and available to consumers during overnight shift.
  • Perform hourly rounds and monitoring checks.
  • Write log notes at end of shift, noting any incidents, and maintain regular communication with other team members.
  • Observe medication administration.
  • Complete basic administrative tasks such as answering phone for program, filing, data entry, and word processing.
  • Monitor and ensure health and safety of residents.
  • Respond appropriately to residents and act as a role model.
  • Contribute to the efforts of the program in maintaining a high quality living environment, and to the overall quality of life for consumers.

What you’ll need:

  • Education:  High school degree or GED required.
  • Experience:  One (1) year human services experience with similar population preferred.
  • Skills:  First Aid and CPR certification, or ability to become certified within 5 months of hire required (training provided)
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

We are offering a $1,500 sign on bonus for this position.

North Suffolk is looking for a Part-Time Quality Enhancement Specialist to join our team!  The Part-Time Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

The projected pay range for this position is $21 per hour. 

What you’ll do:

  • Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
  • Be a member of the Positive Behavior Supports Leadership Team
  • Coordinate and lead the comprehensive audit process with managers twice per year at each program
  • Compile comprehensive audit action plans
  • Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
  • Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
  • Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
  • Provide staff training as assigned, including, but not limited to, ISP processes, documentation training,  incident reporting, HIPAA training, and Quality Enhancement Systems
  • Create and manage ISP data collection process.
  • Conduct annual satisfaction surveys
  • Provide on-site support to managers and staff
  • Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you’ll need:

  • Education:  Bachelor’s Degree preferred but not required.
  • Experience:  Experience providing direct care or experience implementing Quality Improvement and Auditing systems.
  • Skills/Other:  Access to a vehicle in order to visit programs, conduct audits, and travel between sites.  Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities