As a Residential Service Coordinator you will be responsible for the group living environment’s meeting licensing standards and that Program Coordinators of the group living environments’ are fulfilling their responsibilities. The Residential Service Coordinator provides administrative supervision and oversight to group living environment Program Managers/ Program Coordinators, under the supervision of the Director of Residential Services.

We are offering a $300 sign on bonus for this position.

Expectations of the role:

  • Manages at least fifty (50) employees in the program cluster.
  • Review and update positive behavior support plans as needed and on a regular basis.
  • Assists in activities involving individual services, program services, staff recruitment and disciplinary processes.
  • Acts as liaison with funding sources, staff, family members, advocates and other outside agency personnel.
  • Responsible for ensuring the collection and use of program key indicator/quality enhancement information.
  • Participate in the development of, and monitors program budgets and performs other cost control functions as necessary.
  • Assists Clinical Coordinator in individual assessments, intakes, discharges and referral activities.
  • Responsible for ensuring the ISP/IAP meets NSMHA standards in the development and implementation of those plans.
  • Monitors individual case management to ensure compliance with NSMHA standards – particularly, through the use of the mandated audit system.
  • Participate in all hiring, oversees scheduling, supervision, and evaluation of program staff. Ensures minimum staffing requirements are consistently met.
  • Advocate for system changes to make services responsive to the needs of persons with developmental and/ or psychiatric disabilities.
  • Remove institutional barriers that sustain stigma, oppression, discrimination and prejudice in order to provide culturally competent services.
  • Monitor medications in accordance with MAP regulations.
  • Performs on-call duties as required.

What you’ll need:

Education/Licensure: High School Diploma required. BA/BS degree in related field required; Master’s degree preferred.

Experience: Knowledge of DMH/DDS and/or MCB regulations required.

Skills: Must have a valid driver’s license and vehicle. Must be MAP certified and CPR/1st aide certified within the first three months of hire (training provided)

Competitive & Comprehensive Benefits:
• Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.