As an Assistant Residential Program Manager, you will be responsible responsible for working directly with individuals and staff to ensure that the needs of the Individuals living in the assigned group home(s) are met in all areas of service. Responsible for the supervision of house basic systems including but not limited to ISP and clinical plan implementation, community integration, medication administration, laundry, shopping, menu/meal planning and the maintenance and safety of the group home site(s). This position acts as a liaison between Program Director and staff and interfaces with staff, peers, senior management, families, neighbors, medical practitioners, and DDS service coordinators. Initiates and facilitates program level problem solving. Negotiate role in completion of the following functions in conjunction with or, in the absence of, the Program Director.

Position available in Chelsea, Revere and Winthrop, MA. Please indicate preference in application.

Expectations of the Role:
• Effectively recruit, hire, train, assign, direct, counsel, discipline and evaluate performance of the Group Home DSP Staff
• Works in cooperation with staff assigned to Individuals to ensure client’s successful participation in appropriate recreational and community activities.
• Maintains positive and regular communication with Individual’s family members who have self-identified as interested in maintaining an active role in their disabled Individual’s life.
• Ensures the medical services and records meet the needs of the Individuals and conform to regulations.
• Provides crisis intervention and emergency coverage for assigned site(s). Secures additional resources as needed, identifies and resolves problems that resulted in an emergency situation.
• Performs direct support related tasks in emergencies or as requested by supervisor.
• Provides transportation for Individuals as needed.
• Responsible for weekly medication audits for assigned group homes, ensuring medication supplies are ordered as needed.
• Supervises the implementation of program goals and monitors the progress of same for assigned site(s).
• Position requires on-call coverage and some evening and weekend work as needed.
• Position requires some local travel to attend to staff meetings and trainings, client functions/appointments and medical treatments.
• Other duties assigned.

What you’ll need:

Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.

Experience: Thee (3) years of related direct support experience required. Supervisory experience preferred.

Skills: Must obtain Massachusetts MAP & CPR/First Aide certifications within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service),
• 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

As a Residential Staffing Coordinator you will act as the initial screeners in the hiring process, reviewing resumes, identifying qualified applicants, scheduling interviews, and finding appropriate job placements. The Staffing Coordinator reports to the Director of Residential. In addition, she/he will provide relief staff to support the DDS and ACCS Residential programs; hire and train relief staff; assist with supervision, schedule trainings, coordinate group home schedules and enter in the scheduler update on a daily basis; create management reports related to time and attendance.

Schedule: Monday-Friday 9am-5pm

Expectations of the Role:
• Recruit, assist with supervision, evaluate, and facilitate progressive discipline as needed for all staff, including relief in conjunction with the Residential Managers including Residential Service Coordinators (RSC).
• Complete all reference checks, CORI and fingerprint paperwork.
• Set up orientation and all trainings for the following six months for staff.
• Assure integrity of Time and Attendance database (Kronos) in the payroll system for all residential master schedules. Run reports monthly.
• Maintain relief staff data base system. Keep current all relief staff info and send out on a monthly basis.
• Teach Kronos scheduler to new hired relief.
• Check in with relief staff from time to time, and conduct meetings with relief as needed.
• Develop reports related to staff unavailable to work and terminate as needed.
• Maintain users’ access to Time and Attendance.
• Train current and new Time and Attendance users.
• Assist with scheduling of relief staff in residential group homes.
• Sign all relief up for annual trainings and attend to staff meetings as needed.
• Hire all staff, including full time, part time, relief and weekend floater positions.
• Cover the front desk of NSMHA Central Administration when assistant administrator is out sick or on vacation, part of rotation.
• Assist with Job fairs and strategies to hire more residential staff, including relief.
• All other duties assigned by Director of Residential Services.

What you’ll need:
Education: High School or GED required. Bachelor’s Degree in a related field and supervisory experience preferred.
Experience: Two years’ experience with similar responsibilities required. Computer skills necessary- need to learn time and attendance database system.
Skills: Excellent word processing data entry and spreadsheet skills. Knowledge of excel, word, easily adapts to learning new software related to job function.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

As a Project Manager for North Suffolk Mental Health you will participate in a two year community-based COVID 19 research project led by a Mass General Hospital research team and funded by the Person-Centered Outcomes Research Institute.  The position reports to the Assistant Director of DS/ Director of Residential Services. The goal of the study is to determine best practices to prevent COVID19 illness and spread among people with serious mental illness and intellectual/development disabilities living in congregate care settings.   This study includes the Mass General research team and six large community-based, Massachusetts human service providers.   The Project Manager will be responsible for data collection and management at North Suffolk Mental Health, for identifying staff and persons served to participate in advisory groups and for facilitating the implementation of best practices at North Suffolk Mental Health group homes.

Expectations of the role:
The essential job duties/responsibilities of the position include but are not limited to the information listed below:
• Assist with data collection at North Suffolk Mental Health on COVID-19 incidence, testing, screening, isolation, contract tracing and PPE practices in their group homes.
• Facilitate the communication and transfer of data to the MGH researchers.
• Identify and recruit residents, family members, and front-line staff for the advisory groups which will be formed to ensure stakeholder involvement in the project.
• Support residents, family members and front-line staff to participate in advisory groups by helping with zoom calls, and providing other types of support.
• Work with the project team to facilitate enrollment of group homes into the study and the implementation of best practices at the group homes.
• Perform other related duties, as assigned.

What you’ll need:
Education: High School Diploma or GED required. Bachelors or Master’s Degree in a related field preferred.
Experience: Minimum three years’ experience in human services, quality improvement or research preferred.
Skills: Must obtain Massachusetts CPR/First Aide certification during orientation (training provided). Valid Mass driver’s license required.

*Work is primarily sedative, however off-site travel is required to attend meetings, persons appointments, trainings, etc.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residential program, as well as the overall health and safety of the persons residing there. The Program Manager will oversee a nine, ten or eleven bed group home. You will help people in the areas of daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served.

Schedules: Winthrop Mon-Fri 10a-6p, Charlestown Mon-Fri 9a-5p

Expectations of the Role:
• Recruit, train, supervise, evaluate, and facilitate progressive discipline as needed for all staff in conjunction with the Residential Services Coordinator.
• Arrange staff schedules to meet the health and safety requirements, as well as the individual needs of the people.
• Supervise the development and implementation of Quality Indicators through the IAP process and Program Goals.
• Participate in the assessment of person referrals, admissions and discharges.
• Insure the program and person records are current, comprehensive and meet agency and funding source standards.
• Liaison with families/guardians, DMH, and other outside service providers.
• Supervises and participates in the housekeeping and maintenance of the house and vehicle.
• Participates in the development of the program budget, and monitors the program expenses.
• Supervises the management of person’s funds and possessions, within the guidelines of the IAP and agency.
• Monitor medications in accordance with MAP regulations
• Teach NSMHA trainings to newly hired employees

What you’ll need:
Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.
Experience: Four (4) years experience in human services and supervisory experience required. Previous experience with provision and/or management of psychiatric rehabilitation services preferred.
Skills: Must obtain Massachusetts MAP & CPR/First Aide certification within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

 

The Administrative Assistant (Operations Coordinator) supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:
• Orders office and other supplies as needed
• Creates work orders for facility and IT issues as needed.
• Creates team schedules for office coverage and on-call coverage as directed by Program Director
• Audits confidential records to insure documentation standards are met.
• Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
• Send performance measures and other reports to DMH as required.
• Keep track of training requirements for team members and register staff for trainings.
• Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
• Helps cover for other Operations Coordinators as needed.
• Ensures that documentation of team meetings is completed.

What you’ll need:
Education: High School diploma or GED required. Bachelor’s degree preferred.
Experience: Experience working in human services agencies preferred.
Skills: Drivers license required. Knowledge to create and maintain spreadsheets. Experience in using databases and creating spreadsheets and reports.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
•Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

North Suffolk Mental Health Association is looking for am Access Coordinator/Office Manager to join the Boston Emergency Services Team! This position is responsible for the overall clinical and administrative support of clinicians and management staff, and for assisting with placement and referral of clients involved with the Emergency Service Program and Urgent psychopharmacology Clinic.

Schedule:  Monday – Friday 8am – 4pm

What you’ll do:

  • Responsible for collaboration with BEST Call Center and verification of all client details, including insurance information. Responsible for delegating cases to program clinicians/interns when instructed by a program supervisor.
  • Responsible for obtaining relevant hospital medical records for patients evaluated by BEST, for purposes of placement in higher levels of care.
  • Assist with the day to day functions of the Urgent Care Center, by performing duties including but not limited to:
    • Confirming insurance benefits for mental health services
    • Handling calls from referral sources, outside providers, clients, and family members of clients in a timely, professional, and efficient way
    • Completing necessary forms
    • Identifying boarded patients at hospitals to which the emergency service program is contracted to provide services
    • Conduct brief intake with walk-in clients to the Urgent Care Center, in preparation of their evaluation
  • Responsible for providing support to all program staff working outside of the office on mobile cases, in the form of conducting placement searches/completing timely and clinically accurate referrals, and contacting third party payers for authorization updates; contacting collaterals for additional information pertinent to an evaluation.
  • Ensure that boarded patients have access to 24 hour levels of care within a reasonable time frame by conducting periodic bed searches throughout the day, and maintaining contact with relevant psychiatric and social work staff at hospitals served by BEST regarding patient statuses.
  • Case management for clients who are receiving urgent psychopharmacology services. Work closely with Urgent Psychopharm clinic prescriber, Assistant Program Director, pharmacies, outpatient providers, patients and family members for smooth operation of clinic services. Ensure that clients are referred out for the earliest available intake at an outpatient clinic.
  • Accompany clinicians and/or family partners on community visits when it is deemed necessary to have multiple staff.
  • Provide interpreting/translating for non-English speaking clients as needed.
  • Responsible for maintaining accurate, detailed and timely records in BEST electronic record system.
  • Assist supervisors in informing third party payers of difficult-to-place patients and contributing factors, and results of placement efforts.
  • Assist in maintaining up to date resources for mobile clinicians, ie: accurate contact information for bed searches, contacts at hospitals, etc.
  • Assist in the ongoing training of clinicians regarding documentation necessary to secure placement in 24 hour level of care settings.
  • Close collaboration and communication with all program staff to maintain smooth operation of program.
  • Provides positive customer service with all hospitals during placement of client.
  • Collects and tracks data about volume of referrals, placement and other tracking information needed and required by Director of Emergency Services.Assist Director and Manager in marketing programs as needed, and acts as liaison to Hospitals serviced and hospital used for placements

What you’ll need:

  • Education:  BA/BS in Human Services, BSW or related field preferred.
  • Experience:  Two (2) years relevant experience in human services working with mental health clients.
  • Skills:  Bilingual Spanish preferred.  Knowledge of crisis intervention techniques.  Familiarity with mental health and substance abuse symptomatology and diagnoses.  Familiarity with common medical conditions for population served.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Do you have experience working with housing/occupancy? NSMHA is looking for a Housing & Vehicle Coordinator to support our residential programs. Join a dedicated, passionate team and develop your own career and skills. Responsible for the oversight of the Agency’s tenant leasing activities, including all DMH rental Subsidies, Continuum of Care Subsidies, and project based leasing and re-certification activities.

What you’ll do:

  • Coordinate with residential and support staff to ensure residential move ins/move outs and re-certifications are occurring and are in compliance.
  • Attend Weekly Housing Meetings with management staff and Housing specialists
  • Manage all functions of the Agency’s Sponsor based DMH Rental Subsidy and Continuum of Care allocations.  Including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Monthly reporting to DMH
    • Coordination with the various housing authorities (Metro Housing, RHA, BHA, EHA) and the various landlords as needed
    • Training of, and coordination with, the Agency’s Housing Specialists to ensure that the Agency is in compliance with all program’s requirements
    • Conduct regular inspections of the units
  • Manage all functions of the Agency’s Project based HUD subsidies including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Conduct regular inspections of the units
    • Manage Move in and yearly re-certifications of all clients, “HUD and Non-HUD”, for rent re-determinations, including lease preparations and lease amendments.
    • Ensure compliance with HUD requirements with respect to Tenant files.
    • Provide back-up for the HUD Bookkeeper position
  • Assist with the management of the agency’s vehicle fleet.

What you’ll need:

  • Education:  AS degree in related field
  • Experience :  Certified Occupancy Specialist certification or ability to become certified within six months required.
  • Knowledge: Knowledge of housing development options.

Employee Benefits:

  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • All Team Members have access to the following benefits:
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Senior Property Repairperson / Work Order Coordinator to join our Facilities team!  This position is responsible for the coordination of all incoming calls for maintenance and repair services.  The position works with the Manager of Facilities to establish cost estimates of all maintenance/repair services and schedule repairpersons, laborers and outside contractors.  Maintains repair history records of all properties and coordinates with the Manager of Facilities and the completion of all maintenance and repair projects. Off-site travel required and rotating on-call coverage.

What you’ll do:

  • Complete all necessary paper work including work orders, purchase orders and sales receipts.
  • Update and maintain the computerized property management work order system.
  • Attend and present at weekly facilities meetings, including meeting minutes and issues list.
  • Assess questionable work orders for request approval from the RSC / Residential Director and relevant Ambulatory Managers
  • Approve all AP invoices as related to work orders.
  • Work with the Manager to evaluate the scope, cost of projects and develop plans.
  • Oversight of outside maintenance contractors and in house facilities staff to monitor work quality performed by those contractors.  Assurance that all outside service providers are qualified, licensed and insured.
  • On-site investigations of reoccurring problems and preparing recommendation and reports.
  • Complete repair work in a quality manner using up to date technology of local, state, and building code requirements.
  • Assists the Facilities Manager with review of staff performance and recommend training for staff as needed.
  • Maintenance of records for the repair history for each property in order to develop reports as required.
  • Hands on construction and repair work required for projects from startup to completion in conjunction with maintenance staff. Will also oversee maintenance staff during these projects.
  • Carry the on-call emergency pager and dispatch appropriate vendors to the emergency    according to procedure. Responsibility includes follow through until the emergency is resolved.  Report problems in timely manner and recommend preventive measures.
  • Work with the Facilities Manager to file damage, loss, and accident reports in a timely manner.
  • Conduct monthly property inspections and generate reports.

What you’ll need:

  • Education:  High School degree or GED required.
  • Experience:  Three (3) years experience in property management and maintenance. Supervisory experience preferred.
  • Skills/Certifications:  Valid MA Driver’s License and vehicle required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Pet Insurance
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a part time Data Entry Specialist to join our team!  This position supports the Compliance and Quality Management department and provides various administrative support services to all staff in the Compliance, Quality and Medical Records Departments. This position is responsible for all aspects of Agency data entry and reporting..

What you’ll do:

  • Support the data collection and entry for a variety of Agency data and maintains electronic records and reports.
  • Disseminate various monthly reports to managers, including but not limited to incidents, hospitalizations, audits, and clinical reviews.
  • Support the Human Rights Coordinator with incident reports and compliance management.
  • Support the annual satisfaction survey process.
  • Scan, file and manage department paperwork as needed as well as the typing of meeting minutes.
  • Schedule Clinical Reviews.
  • Support the Medical Records Department with processing medical record requests and the organization and off-site storage of client medical records as appropriate.
  • Supports the Quality Management Department with disseminating outcomes reports and data to the Ambulatory Departments.
  • Participate in program audits.

What you’ll need:

  • Education:  High School Diploma or GED completion required.
  • Experience:  Previous office experience required.
  • Skills:  Strong knowledge of Microsoft Office programs required (Word, Excel, Access).  Familiarity with electronic health records and HIPAA/State & Federal Privacy/Security laws a plus.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Make a real difference with your career! We are looking for someone friendly, professional, and diligent to join our Outpatient Clinic Team! The Clinic Administrative Assistant is the first face that patients see when coming for services and is responsible for creating a warm & welcoming environment. You will be a vital member of our services: making sure clients are cared for, clinical staff are supported, and the office is running smoothly. The Clinic Administrative Assistant supports both our East Boston and Chelsea locations.

What you’ll do:

  • Open and/or close the clinic according to protocol
  • Forward and retrieve the phones from the answering service
  • Answer telephones promptly (external and internal calls) and route calls to all programs and providers you are supporting
  • Route calls accurately to programs and providers
  • Make reminder calls
  • Manage the waiting area
  • Perform basic clinic and building security monitoring and reporting unsafe situations to a supervisor
  • Schedule and cancel appointments
  • Support Intake hour and schedule follow-up appointments
  • Handle interoffice mail, faxes, US Mail
  • Order and monitor office supplies
  • Call pharmacies or other support calls for clinicians
  • Check/respond to agency email as appropriate
  • Liaison to IT, Billing, Facilities, QM and other agency departments
  • Communicate with the on-call clinician for any client situation or crisis
  • Confirm insurance eligibility at every visit according to protocol and update client demographics
  • Scan and drop forms promptly and accurately
  • Prepare weekly cash and receipts for Central admin office
  • Provide shift coverage for other administrative support staff at different sites as needed
  • Other duties as assigned by Front Desk Manager/Supervisor

What You’ll Need:

  • Skills: Computer skills with various kinds of software required, including the ability to type skills of 40 words per minute or better. Good organization skills and the ability to multi task in a demanding and fast paced environment. Spanish Bilingual required. If you are bilingual, please note on your resume!
  • Experience: Previous office experience required.
  • Education: High School Diploma or GED completion required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities