NSMHA is looking for a Repairperson/Maintenance Worker to join our Facilities team!  This position is responsible for the organization and completion of all maintenance and repair projects as assigned by the Director of Facilities and Maintenance.  Maintenance Personnel are required to rotate emergency on-call coverage.  Off-site travel is required.

What you’ll do:

  • Evaluate the scope of projects and develop job plans for review by the Director.
  • Determine and report materials, manpower and cost estimates to complete job to the Director.
  • Complete all necessary paperwork including work orders, purchase orders and sales receipts with proper job notation.
  • File equipment damage and loss reports, and accident reports in a timely manner.
  • Return all unused stock and materials and equipment to the facilities department
  • Complete repair work using the latest technology following local and state regulation codes and requirements.
  • Carry the on-call emergency beeper and dispatch appropriate vendors to the emergency according to procedure. Responsibility includes follow-through by phone until the emergency is resolved, reporting of emergency procedures followed in a timely manner and prevention recommendations.

What you’ll need:

  • Education:  Minimum of High School degree or GED equivalent.  Trade school attendance or Certificate preferred.
  • Experience:  Minimum of two years experience in property management and maintenance.
  • Skills:  Knowledge of basic construction and basic maintenance procedures and practices including material properties and applications, basic electrical, plumbing and carpentry.  Knowledge of spill cleanup procedures, first-aid and CPR.  Must have a valid Mass. driver’s license and a reliable vehicle.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care/Commuter Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Do you have experience working with housing/occupancy? North Suffolk is looking for a Housing & Vehicle Coordinator to support our residential programs! Join a dedicated, passionate team and develop your own career and skills. The Housing & Vehicle Coordinator is responsible for the oversight of the Agency’s tenant leasing activities, including all DMH rental Subsidies, Continuum of Care Subsidies, and project based leasing and re-certification activities.

What you’ll do:

  • Coordinate with residential and support staff to ensure residential move ins/move outs and re-certifications are occurring and are in compliance.
  • Attend Weekly Housing Meetings with management staff and Housing specialists
  • Manage all functions of the Agency’s Sponsor based DMH Rental Subsidy and Continuum of Care allocations.  Including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Monthly reporting to DMH
    • Coordination with the various housing authorities (Metro Housing, RHA, BHA, EHA) and the various landlords as needed
    • Training of, and coordination with, the Agency’s Housing Specialists to ensure that the Agency is in compliance with all program’s requirements
    • Conduct regular inspections of the units
  • Manage all functions of the Agency’s Project based HUD subsidies including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Conduct regular inspections of the units
    • Manage Move in and yearly re-certifications of all clients, “HUD and Non-HUD”, for rent re-determinations, including lease preparations and lease amendments.
    • Ensure compliance with HUD requirements with respect to Tenant files.
    • Provide back-up for the HUD Bookkeeper position
  • Assist with the management of the agency’s vehicle fleet.

What you’ll need:

  • Education:  AS degree in related field
  • Experience :  Certified Occupancy Specialist certification or ability to become certified within six months required.
  • Knowledge: Knowledge of housing development options.

Employee Benefits:

  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • All Team Members have access to the following benefits:
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for an Accounts Payable Specialist to join our team!  The accounts payable specialist is responsible for the accurate processing of accounts payable.

What you’ll do:

  • Determine the appropriate P & L and balance sheet accounts allocations for all accounts payable and consultant transactions.
  • Verify accuracy of all purchases with appropriate personnel.
  • Obtain appropriate authorization for all invoices, verify accuracy of amounts, and process invoice payments.
  • Generate A/P and check reports on a weekly basis.
  • Resolve vendor problems and questions in a timely manner.
  • Verification of debit memos, void checks, and manual checks.
  • Data entry of debit memos, void checks, and manual checks.
  • Verification of A/P data entry and success of data processing programs (reviews accounts payable interface to the G/L).
  •  Control of filing and archival storage systems of A/P records.
  • Write and review all journal entries pertaining to A/P.
  • Reconcile aged trial balance of A/P to G/L on a monthly basis.
  • Special projects as required by Controller or C.F.O..
  • Prepare an accrual for goods received that have not been invoiced for the current month and reverse this entry in the following month.
  • Review purchase order files and follow up with invoices not received.
  • Manage and process 1099’s at end of year.
  • Maintain and implement changes to A/P processes and procedures and the update of the procedure manual for those changes.
  • Be responsible for the collection and matching of receipts for check requests issued to staff and food purchases and issuing a mandatory monthly report of missing receipts to all senior managers.
  • Prepare and issue monthly report of utilities to CEO, CFO, COO, Controller, Facilities Director, CBFS Director, DDS Director and CS-ESP Director.

What you’ll need:

  • Education:  Associate’s Degree in accounting or related field.
  • Experience:  Two years experience with all aspects of accounts payable in a computerized general ledger system.
  • Skills:  Computer literacy required.  Experience with Excel and Microsoft Office products required  Knowledge of non-profit generally accepted principals.  Knowledge of computerized A/P and G/L systems.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care/Commuter Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

As a Day Program Coordinator for NSMHA, you will be responsible for coordinating the on-site day program and providing recreational therapy using art, music and other modalities at a highly intensive Group Living Environment. Will be responsible for assisting persons served in the IGLE with establishing and maintaining activities and routines that help make the program enjoyable for residents and that help the staff to provide a milieu that is safe and that reflects a commitment to the principles of recovery.

Expectations of the Role:

  • Create a daily milieu schedule that includes expressive modalities, groups, activities and games throughout the day and evening.
  • Assist in developing a culturally and linguistically sensitive curriculum/manual of how to lead and supervise activities and groups.
  • Oversee participation in groups and schedule 1:1 meetings with people served for individual recreational therapy.
  • Develop a written recreation plan for each person.
  • Provide support and interventions that are grounded in the philosophy and techniques of psychiatric rehabilitation.
  • Attend all staff meetings and report weekly on each person served by assessing each person’s abilities and interests.
  • Encourage the participation of each resident in established activities.
  • Participate in the development of risk and crisis management plans for all residents.
  • Perform other duties assigned by the Director/ Assistant Director.

What you’ll need:
Education: High school diploma and Bachelor’s degree in Human Services related field required.
Experience: Minimum of three (3) years experience working directly with people with psychiatric diagnoses.
Skills: Must have valid Massachusetts Driver’s license. Must become MAP certified, CPR/First Aid certified within five months of hire (training provided).

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders.

As an Assistant Residential Program Manager, you will be responsible responsible for working directly with individuals and staff to ensure that the needs of the Individuals living in the assigned group home(s) are met in all areas of service. Responsible for the supervision of house basic systems including but not limited to ISP and clinical plan implementation, community integration, medication administration, laundry, shopping, menu/meal planning and the maintenance and safety of the group home site(s). This position acts as a liaison between Program Director and staff and interfaces with staff, peers, senior management, families, neighbors, medical practitioners, and DDS service coordinators. Initiates and facilitates program level problem solving. Negotiate role in completion of the following functions in conjunction with or, in the absence of, the Program Director.

Position available in Chelsea, Revere and Winthrop, MA. Please indicate preference in application.

Expectations of the Role:
• Effectively recruit, hire, train, assign, direct, counsel, discipline and evaluate performance of the Group Home DSP Staff
• Works in cooperation with staff assigned to Individuals to ensure client’s successful participation in appropriate recreational and community activities.
• Maintains positive and regular communication with Individual’s family members who have self-identified as interested in maintaining an active role in their disabled Individual’s life.
• Ensures the medical services and records meet the needs of the Individuals and conform to regulations.
• Provides crisis intervention and emergency coverage for assigned site(s). Secures additional resources as needed, identifies and resolves problems that resulted in an emergency situation.
• Performs direct support related tasks in emergencies or as requested by supervisor.
• Provides transportation for Individuals as needed.
• Responsible for weekly medication audits for assigned group homes, ensuring medication supplies are ordered as needed.
• Supervises the implementation of program goals and monitors the progress of same for assigned site(s).
• Position requires on-call coverage and some evening and weekend work as needed.
• Position requires some local travel to attend to staff meetings and trainings, client functions/appointments and medical treatments.
• Other duties assigned.

What you’ll need:

Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.

Experience: Thee (3) years of related direct support experience required. Supervisory experience preferred.

Skills: Must obtain Massachusetts MAP & CPR/First Aide certifications within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service),
• 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residential program, as well as the overall health and safety of the persons residing there. The Program Manager will oversee a nine, ten or eleven bed group home. You will help people in the areas of daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served.

Schedule: Monday-Friday 9a-5p or 10a-6p

Position available in Charlestown, E.Boston and Winthrop, MA please indicate your preference in application.

Expectations of the Role:
• Recruit, train, supervise, evaluate, and facilitate progressive discipline as needed for all staff in conjunction with the Residential Services Coordinator.
• Arrange staff schedules to meet the health and safety requirements, as well as the individual needs of the people.
• Supervise the development and implementation of Quality Indicators through the IAP process and Program Goals.
• Participate in the assessment of person referrals, admissions and discharges.
• Insure the program and person records are current, comprehensive and meet agency and funding source standards.
• Liaison with families/guardians, DMH, and other outside service providers.
• Supervises and participates in the housekeeping and maintenance of the house and vehicle.
• Participates in the development of the program budget, and monitors the program expenses.
• Supervises the management of person’s funds and possessions, within the guidelines of the IAP and agency.
• Monitor medications in accordance with MAP regulations
• Teach NSMHA trainings to newly hired employees

What you’ll need:
Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.
Experience: Four (4) years experience in human services and supervisory experience required. Previous experience with provision and/or management of psychiatric rehabilitation services preferred.
Skills: Must obtain Massachusetts MAP & CPR/First Aide certification within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

North Suffolk is looking for an Operations Manager to join our Emergency Services team!  This position is responsible for overseeing and supporting the non-clinical functions of the Emergency Services Division including payroll, scheduling, review and approval of staff reimbursement requests; as well as supervising staff regarding agency policies and procedures.

The Operations Manager supports the needs of the Director of Emergency Services, other program managers and staff from all Emergency Services Programs. The Operations Manager possesses a comprehensive knowledge of each of the Emergency Services Programs including the staffing, material and administrative needs of each program and coordinates vendors, purchasing and other services to meet these needs and ensure efficient functioning of each program. This position is responsible for interfacing with other departments within the agency, such as HR, Payroll, and IT as well as vendor agencies when appropriate.

What you’ll do:

  • Under the supervision of  Director of Emergency Services Programs (ESP) this position carries out supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws
  •  Possess a thorough understanding of agency wide and program specific policies and procedures and provide guidance to staff and other managers to ensure program compliance with these policies and procedures.
  •  Improve the operational systems, processes and policies for programs, as needed, in collaboration with Director of Emergency Services and North Suffolk Leadership to support of organizations mission
  • Act as a liaison between Emergency Services programs’ staff and agency Support Services Programs (HR, IT, payroll, maintenance and Finance), and other agency programs as appropriate.
  • Manage cash flow for programs including petty cash and staff expense reimbursement. Review and approve staff requests for reimbursement for travel and other financial expenditures under the supervision of the Director of Emergency Services.
  • Assist Director of Emergency Services with annual budget planning and monitoring of monthly financial reports including contract billing, profit and loss and general ledger.
  • Work together with Director of Emergency Services, COO and contract leadership as needed for program planning
  • Utilize program data to develop reports as needed.
  • Coordination of timesheets and reporting to payroll, management of time-off requests. Coordination of the timesheets for staff who work under multiple Emergency Program cost centers.
  • Providing training, supervision, quality assurance, and corrective action to staff as needed in collaboration with other program managers and the Director of Emergency Services
  • Compile information from managers and staff to maintain program employee files related to attendance, supervision and performance.
  • Provide direct supervision to administrative staff.
  • Responsible for management and oversight of supplies and oversight of outsourced services relative to the crisis stabilization unit (i.e. linen service, meals, nursing supplies, etc.)
  • Ultimate oversight and responsibility that all systems, procedures, and office functions are consistent and uniform among all Emergency Services Programs.

What you’ll need:

  • Education:  Associate’s degree required or equivalent experience.  Bachelor’s degree preferred.
  • Experience:  Formal Administrative training with supervisory experience or four (4) to five (5) years relevant experience required.
  • Skills:  CPR/First Aid certified, or ability to become certified within five months of hire.  Ability to travel between locations in order to attend meetings, travel between sites, and attend off-site functions.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

The Administrative Assistant (Operations Coordinator) supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:
• Orders office and other supplies as needed
• Creates work orders for facility and IT issues as needed.
• Creates team schedules for office coverage and on-call coverage as directed by Program Director
• Audits confidential records to insure documentation standards are met.
• Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
• Send performance measures and other reports to DMH as required.
• Keep track of training requirements for team members and register staff for trainings.
• Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
• Helps cover for other Operations Coordinators as needed.
• Ensures that documentation of team meetings is completed.

What you’ll need:
Education: High School diploma or GED required. Bachelor’s degree preferred.
Experience: Experience working in human services agencies preferred.
Skills: Drivers license required. Knowledge to create and maintain spreadsheets. Experience in using databases and creating spreadsheets and reports.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
•Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.