North Suffolk is looking for a Quality Enhancement Specialist to join our team!  The Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

The projected pay range for this position is 55k – 60k a year depending on experience.

What you’ll do:

  • Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
  • Be a member of the Positive Behavior Supports Leadership Team
  • Coordinate and lead the comprehensive audit process with managers twice per year at each program
  • Compile comprehensive audit action plans
  • Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
  • Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
  • Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
  • Provide staff training as assigned, including, but not limited to, ISP processes, documentation training,  incident reporting, HIPAA training, and Quality Enhancement Systems
  • Create and manage ISP data collection process.
  • Conduct annual satisfaction surveys
  • Provide on-site support to managers and staff
  • Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you’ll need:

  • Education:  Bachelor’s Degree preferred
  • Experience:  Minimum of three years’ experience implementing Quality Improvement and Auditing Systems
  • Skills/Other:  Access to a vehicle in order to visit programs, conduct audits, and travel between sites.  Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

We are currently offering a $1,000 sign on bonus for this position.

NSMHA is looking for a Repairperson/Maintenance Worker to join our Facilities team!  This position is responsible for the organization and completion of all maintenance and repair projects as assigned by the Director of Facilities and Maintenance.  Maintenance Personnel are required to rotate emergency on-call coverage.  Off-site travel is required.

The projected pay range for this position is $20– $22 per hour depending on experience.

What you’ll do:

  • Evaluate the scope of projects and develop job plans for review by the Director.
  • Determine and report materials, manpower and cost estimates to complete job to the Director.
  • Complete all necessary paperwork including work orders, purchase orders and sales receipts with proper job notation.
  • File equipment damage and loss reports, and accident reports in a timely manner.
  • Return all unused stock and materials and equipment to the facilities department
  • Complete repair work using the latest technology following local and state regulation codes and requirements.
  • Carry the on-call emergency beeper and dispatch appropriate vendors to the emergency according to procedure. Responsibility includes follow-through by phone until the emergency is resolved, reporting of emergency procedures followed in a timely manner and prevention recommendations.

What you’ll need:

  • Education:  Minimum of High School degree or GED equivalent.  Trade school attendance or Certificate preferred.
  • Experience:  Minimum of three years experience in property management and maintenance.
  • Skills:  Knowledge of basic construction and basic maintenance procedures and practices including material properties and applications, basic electrical, plumbing and carpentry.  Knowledge of spill cleanup procedures, first-aid and CPR.  Must have a valid Mass. driver’s license and a reliable vehicle.
  • Full COVID Vaccination required within 2 months of employment (on-site vaccination currently available by appointment).

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

We are currently offering a $5,000 sign on bonus for this position.

The Residential Program Director is a unique position within the North Suffolk Mental Health Association in that it requires both administrative and nursing skills to effectively manage a group home of four residents with complex psychiatric and medical needs. This position oversees the day to day functioning of the group home, provides supervisory support to a team of direct care staff and an RN who assists in all medical facets of the program, and provides medical expertise in the management of residents’ symptoms and treatment.

Salary: $70,000- $83,584 a year based on experience.

Schedule: Monday- Friday 9a-5p

Expectations of the role:
• Management of staffs’ efforts to engage persons served and partner with them to improve their health and wellness, achieve symptom stabilization and self-management, develop and/or restore skills impacted by mental illness and live a self-directed life.
• Ensure that day to day operations of the group home program are grounded in the philosophy and techniques of psychiatric rehabilitation.
• Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
• Instill hope by engaging in positive interactions that promote recovery and empowerment.
• Collaborate with persons served to help them to create goals with specific action steps in order to develop effective treatment/rehabilitation recovery plans.
• Collaborate in the development and implementation of Safety Plans and Crisis Prevention and Response Plans in order to help prevent and mitigate risk factors.
• Use evidence based practices, including motivational interviewing.
• Advocate for persons served to make informed choices to further their own recovery.
• Assist in identification and practice of skill building interventions that equip persons served to live in the most independent setting or level of care.
• Advocate for better access to public services and natural supports for persons served in order to facilitate their recovery and maximize integration into the community.
• Lead the hiring process for residential staff and ensure that all staff are properly oriented and are trained in all mandatory trainings.

•Collaborate with internal and external providers to coordinate all forms of care for persons served including medical, psychiatric, social, housing, financial, and legal issues.

Qualifications:
Education/Licensure: LPHA licensure required: R.N. Preferred, LICSW, LCSW, LMHC, LRC, LADC1, M.D., Registered Occupational Therapist or licensed Psychologist
Experience: At least 5 years experience in the provision of clinical or rehabilitative services to adults with chronic and persistent mental health issues and substance use disorders preferred. At least 2 years of supervisory experience.
Skills: Must have Driver’s license. Familiarity with basic computer use (email, word processor, Excel) and electronic health records software (e.g. Ehana). State welfare programs familiarity. Must be MAP certified and CPR/first aide certified within five (5) continuous months of employment/date of hire (training provided)

Competitive & Comprehensive Benefits Package:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

 

The Behavioral Clinical Manager supports individuals and staff in the Developmental Services Division, supervising the clinical team staff members. This person is responsible for the day-to-day functioning of the DS Residential department’s clinical behavioral services and quality of such services as assigned by the Director of Residential Services. The Clinical Manager plays a major role in the ongoing overall training of the DS Residential department’s direct service and management staff. They also play a role in the development and implementation of Person Centered Planning and Positive Behavioral Supports techniques and protocols/strategies. The person contributes to the leadership of the department in developing and providing quality services based on person centered models. The Clinical Manager is responsible for writing, implementing, and training positive behavior support plans, developing data collection systems and analyzing the data to make decisions. The positive behavior support plans will be based on the principles of Applied Behavior Analysis (ABA) and will include pre-cursors, identified problem times, proactive strategies, and responses to target behaviors that are specific to each individual. The Clinical Manager must be able to work in a team environment to help adults improve social, work, and or daily living skills, while helping to reduce maladaptive behaviors. The Clinical Manager will help evaluate the effectiveness of positive behavior support plans and make any necessary changes to help individuals learn new skills and behaviors more effectively. The person will attend meetings in which they collaborate with psychiatrists, therapists, doctors, direct support staff, house managers and others.

What you’ll do:

  • Supervise the DS Clinical team members, including the Assistant Clinical Manager, Supports Specialist, and other positions as assigned by the Director of Residential Services, ensuring that regular individual supervision takes place and ensuring that the quality of their work upholds the mission of North Suffolk’s commitment to quality for all persons served.
  • Develop and provide trainings during staff meetings and house visits in regards to positive behavior support plans, target behaviors, functions of behaviors, interactions with individuals, data, reinforcement, etc.
  • Respond to crisis situations when applicable.
  • Understand the characteristics of a wide range of intellectual disabilities, mental health diagnoses, as well as disorders such as autism spectrum disorders and acquired brain injury.
  • Complete necessary ISP documents as needed and submit via HCSIS.
  • Review incident reports, assess behavior related to incident reports and help make sure all incident reports are submitted appropriately and in a timely manner.
  • Participate in the development of proposals and/or grants.
  • When individuals are hospitalized, communicate with the facilities for updates and coordinate team meetings and intake and discharge meetings when appropriate.
  • Attend and maintain necessary certifications, CEUs and trainings.
  • Other duties assigned by the Director of Residential Services.
  • Work is primarily sedentary, however off-site travel is required to attend group homes, meetings, client functions/appointments, trainings, etc.

What you’ll need:
Education: High School Diploma required. BCBA required. Those in process of becoming a BCBA are welcome to apply.

Experience: Experience with function based behavioral assessment and treatment required. Supervisory experience preferred. Five years of related direct experience with individuals that have Developmental/Intellectual Disabilities required.

Skills: A valid driver’s license and vehicle are needed. Advanced Welle certification (will be trained when hired). Minimum of intermediate level skills in EXCEL, WORD, and Power Point.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12
  • Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

 

The Administrative Assistant (Operations Coordinator)  supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:

  • Orders office and other supplies as needed
  • Creates work orders for facility and IT issues as needed.
  • Creates team schedules for office coverage and on-call coverage as directed by Program Director
  • Audits confidential records to insure documentation standards are met.
  • Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
  • Send performance measures and other reports to DMH as required.
  • Keep track of training requirements for team members and register staff for trainings.
  • Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
  • Helps cover for other Operations Coordinators as needed.
  • Ensures that documentation of team meetings is completed.

What you’ll need:

Education: High School diploma or GED required. Bachelor’s degree preferred.
Experience: Experience working in human services agencies preferred.
Skills: Knowledge to create and maintain spreadsheets. Experience in using databases and creating spreadsheets and reports.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
    Internal Advancement Opportunities

 

Open virtual interviews for our Residential programs every Thursday from 11am to 2pm. Interviewing candidates interested in any residential position including Direct care, Residential counselors, Overnight staff and C.N.A. To register, email gethired@northsuffolk.org inquiring an interview with your resume attached.

We are currently offering a $500 sign on bonus for full time residential positions!