As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residential program, as well as the overall health and safety of the persons residing there. The Program Manager will oversee a nine, ten or eleven bed group home. You will help people in the areas of daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served.

Schedule: Chelsea Mon-Fri 9a-5p, Revere Mon-Fri 10a-6p

Expectations of the Role:
• Recruit, train, supervise, evaluate, and facilitate progressive discipline as needed for all staff in conjunction with the Residential Services Coordinator.
• Arrange staff schedules to meet the health and safety requirements, as well as the individual needs of the people.
• Supervise the development and implementation of Quality Indicators through the IAP process and Program Goals.
• Participate in the assessment of person referrals, admissions and discharges.
• Insure the program and person records are current, comprehensive and meet agency and funding source standards.
• Liaison with families/guardians, DMH, and other outside service providers.
• Supervises and participates in the housekeeping and maintenance of the house and vehicle.
• Participates in the development of the program budget, and monitors the program expenses.
• Supervises the management of person’s funds and possessions, within the guidelines of the IAP and agency.
• Monitor medications in accordance with MAP regulations
• Teach NSMHA trainings to newly hired employees

What you’ll need:
Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.
Experience: Four (4) years experience in human services and supervisory experience required. Previous experience with provision and/or management of psychiatric rehabilitation services preferred.
Skills: Must obtain Massachusetts MAP & CPR/First Aide certification within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness

As an Assistant Residential Program Manager, you will be responsible for working directly with individuals and staff to ensure that the needs of the Individuals living in the assigned group home(s) are met in all areas of service. Responsible for the supervision of house basic systems including but not limited to ISP and clinical plan implementation, community integration, medication administration, laundry, shopping, menu/meal planning and the maintenance and safety of the group home site(s). This position acts as a liaison between Program Director and staff and interfaces with staff, peers, senior management, families, neighbors, medical practitioners, and DDS service coordinators. Initiates and facilitates program level problem solving. Negotiate role in completion of the following functions in conjunction with or, in the absence of, the Program Director.

Expectations of the Role:
• Effectively recruit, hire, train, assign, direct, counsel, discipline and evaluate performance of the Group Home DSP Staff
• Works in cooperation with staff assigned to Individuals to ensure client’s successful participation in appropriate recreational and community activities.
• Maintains positive and regular communication with Individual’s family members who have self-identified as interested in maintaining an active role in their disabled Individual’s life.
• Ensures the medical services and records meet the needs of the Individuals and conform to regulations.
• Provides crisis intervention and emergency coverage for assigned site(s). Secures additional resources as needed, identifies and resolves problems that resulted in an emergency situation.
• Performs direct support related tasks in emergencies or as requested by supervisor.
• Provides transportation for Individuals as needed.
• Responsible for weekly medication audits for assigned group homes, ensuring medication supplies are ordered as needed.Position requires on-call coverage and some evening and weekend work as needed.
• Supervises the implementation of program goals and monitors the progress of same for assigned site(s).
• Position requires some local travel to accompany Individuals to doctor’s appointments or for medical treatment.
• Other duties may be assigned.

What you’ll need:
Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.
Experience: Thee (3) years of related direct support experience required. On year of supervisory experience required.
Skills: Must obtain Massachusetts MAP & CPR/First Aide certifications within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

Competitive & Comprehensive Benefits:
• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service),
• 12 Sick Days per year, and 10 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical/Dependent Care/Commuter Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

Do you have experience working with housing/occupancy? NSMHA is looking for a Housing Coordinator to support our residential programs. Join a dedicated, passionate team and develop your own career and skills. Responsible for the oversight of the Agency’s tenant leasing activities, including all DMH rental Subsidies, Continuum of Care Subsidies, and project based leasing and recertification activities.

What you’ll do:

  • Coordinate with residential and support staff to ensure residential move ins/move outs and re-certifications are occurring and are in compliance.
  • Attend the Weekly Housing Meetings with management staff and Housing specialists
  • Manage all functions of the Agency’s Sponsor based DMH Rental Subsidy and Continuum of Care allocations.  Including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Monthly reporting to DMH
    • Coordination with the various housing authorities (Metro Housing, RHA, BHA, EHA) and the various landlords as needed
    • Training of, and coordination with, the Agency’s Housing Specialists to ensure that the Agency is in compliance with all program’s requirements
    • Conduct regular inspections of the units
  • Manage all functions of the Agency’s Project based HUD subsidies including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Conduct regular inspections of the units
    • Manage Move in and yearly re-certifications of all clients, “HUD and Non-HUD”, for rent re-determinations, including lease preparations and lease amendments.
    • Ensure compliance with HUD requirements with respect to Tenant files.
    • Provide back-up for the HUD Bookkeeper position
  • Assist with the management of the agency’s vehicle fleet.

What you’ll need:

  • Education:  AS degree in related field
  • Experience :  Certified Occupancy Specialist certification or ability to become certified within six months required.
  • Knowledge: Knowledge of housing development options.

Employee Benefits:

  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • All Team Members have access to the following benefits:
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a part time Data Entry specialist in our Quality Management Department.  This position is a great opportunity for someone who is diligent and detail orientated that is looking for part time work and exposure to health care.  The Data Entry Specialist provides various administrative support services to all staff in the Compliance, Quality and Medical Records Departments. This position is responsible for all aspects of Agency data entry and reporting.

Schedule: Mon-Fri, 9am-2pm, 25 hours per week

What you’ll do:

  • Support the data collection & entry for a variety of Agency data and maintain electronic records and reports.
  • Disseminate various monthly reports to managers, including but not limited to incidents, hospitalizations, audits, and clinical reviews.
  • Support the Human Rights Coordinator with incident reports and compliance management.
  • Support the annual satisfaction survey process from entering data to reporting.
  • Scan and file paperwork as needed,
  • Maintenance and taking of meeting minutes.
  • Schedule Clinical Reviews.
  • Support the Medical Records Department with processing medical record requests and the organization and off-site storage of client medical records as appropriate.
  • Support the Assistant Director with disseminating outcomes reports and data to the Ambulatory Departments.
  • Participate in program audits.

What you’ll need:

  •  Education: High School Diploma or GED completion required.
  • Experience: Previous office experience required.
  • Skills:  Knowledge of Windows applications required (Word, Excel, Access). Familiarity with electronic health records. Knowledge of HIPAA, State and Federal Privacy and Security Laws.  High organizational skills and ability to prioritize multiple tasks. Ability to work and communicate effectively with people.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

The Administrative Assistant (Operations Coordinator)  supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:

  • Orders office and other supplies as needed
  • Creates work orders for facility and IT issues as needed.
  • Creates team schedules for office coverage and on-call coverage as directed by Program Director
  • Audits confidential records to insure documentation standards are met.
  • Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
  • Send performance measures and other reports to DMH as required.
  • Keep track of training requirements for team members and register staff for trainings.
  • Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
  • Helps cover for other Operations Coordinators as needed.
  • Ensures that documentation of team meetings is completed.

What you’ll need:

Education:  High School diploma or GED required.  Bachelor’s degree preferred.
Experience:  Experience working in human services agencies preferred.
Skills:  Knowledge to create and maintain spreadsheets.  Experience in using databases and creating spreadsheets and reports.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
    Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.