As an Assistant Residential Program Manager, you will be responsible for working directly with individuals and staff to ensure that the needs of the Individuals living in the assigned group home(s) are met in all areas of service. Responsible for the supervision of house basic systems including but not limited to ISP and clinical plan implementation, community integration, medication administration, laundry, shopping, menu/meal planning and the maintenance and safety of the group home site(s). This position acts as a liaison between Program Director and staff and interfaces with staff, peers, senior management, families, neighbors, medical practitioners, and DDS service coordinators. Initiates and facilitates program level problem solving. Negotiate role in completion of the following functions in conjunction with or, in the absence of, the Program Director.

Expectations of the Role:

  • Effectively recruit, hire, train, assign, direct, counsel, discipline and evaluate performance of the Group Home DSP Staff
  • Works in cooperation with staff assigned to Individuals to ensure client’s successful participation in appropriate recreational and community activities.
  • Maintains positive and regular communication with Individual’s family members who have self-identified as interested in maintaining an active role in their disabled Individual’s life.
  • Ensures the medical services and records meet the needs of the Individuals and conform to regulations.
  • Provides crisis intervention and emergency coverage for assigned site(s). Secures additional resources as needed, identifies and resolves problems that resulted in an emergency situation.
  • Performs direct support related tasks in emergencies or as requested by supervisor.
  • Provides transportation for Individuals as needed.
  • Responsible for weekly medication audits for assigned group homes, ensuring medication supplies are ordered as needed.Position requires on-call coverage and some evening and weekend work as needed.
  • Supervises the implementation of program goals and monitors the progress of same for assigned site(s).
  • Position requires some local travel to accompany Individuals to doctor’s appointments or for medical treatment.
  • Other duties may be assigned.

What you’ll need:

Education: High School Diploma or GED required. Bachelor’s Degree in a related field preferred.

Experience: Thee (3) years of related direct support experience required. On year of supervisory experience required.

Skills: Must obtain Massachusetts MAP & CPR/First Aide certifications within five (5) continuous months of hire (training provided). Valid Mass driver’s license required.

 

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service),
  • 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care/Commuter Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause
Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff. ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

 

As a Clinical Residential Service Coordinator you will provide administrative and clinical oversight, guidance and supervision to the ICGLE/ IMGLE in the Adult Community Clinical Services. The Clinical Residential Service Coordinator, a licensed clinician, reports to the Director of Residential Services for Administrative supervision and to the Senior Director of ACCS for Clinical guidance. The Clinical RSC leads the Residential Program Director and staff efforts in the engagement, assessment and treatment planning process for persons living in the ICGLE/ IMGLE.

Schedule: Mon-Fri 9a-5p

Expectations of the Role: Engage people and partner with them to improve their health and wellness

  • Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests
  • Responsible for the approval and submission of all forms (ex. timesheets, agency agreements, policy sign-offs) and training of internal agency procedures for all supervisees.
  • Provides clinical and administrative supervision to the clinical coordinators and clinical supervision of other staff
  • Actively participates in the agency Quality Enhancement Processes, ensures use of QE information in the identification of issues, and development of solutions and plans in response to those issues.
  • Function as a primary liaison with community resources
  • Provide on-call responsibilities including on evenings and weekends in rotation with other clinical staff. Audit confidential charts and MAP and Rep-Payee documentation for completeness and for quality.
  • Participate in regularly scheduled, ongoing utilization management review processes to insure that all people are receiving individualized, flexible services that meet their immediate rehabilitation and recovery needs
  • Assist with hiring staff in the ICGLE/ IMGLE.

What you’ll need:

Education: LPHA licensure required: LICSW, LCSW, LMHC, LRC, LADC1, M.D., R.N., Registered Occupational Therapist or licensed Psychologist

Experience: At least 6 years experience in the provision of clinical or rehabilitative services to adults with chronic and persistent mental health issues and substance use disorders. At least 2 years of supervisory experience.

Skills: Must have a Driver’s license.  Must be MAP certified with five months of hire.  Must complete CPR/First Aid certification during orientation. (training provided)

Competitive & Comprehensive Benefits:

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

 

NSMHA is looking for a Director to head our newly formed Certified Community Behavioral Health Clinic (CCBHC).   The Director is responsible for the overall planning, development, implementation, and oversight of the North Suffolk Certified Community Behavioral Health Clinic (CCBHC).  The Director works in close collaboration with members of leadership, both internal and external, to create and sustain a comprehensive continuum of integrated behavioral and physical health care services, grounded in community partnerships and evidence-based practices (EBPs).

What you’ll do:

  • Collaborate with the COO and other leadership to develop, implement and oversee all aspects of CCBHC services, in accordance with the requirements and terms of the grant award.
  • Ensure the timely delivery of comprehensive high-quality, collaborative, culturally competent, evidence-based, ethical and timely integrated care according to the CCBHC model and in compliance with award requirements.
  • Build and lead a CCBHC team that functions cohesively and effectively while ensuring communication among team members and with external entities, agency services and community partners.
  • Work in collaboration with the Information Technology (IT) and Quality Management Department (QM) teams, as well as clinical management, to oversee documentation and data collection for all required elements of service delivery. Collaborate in the preparation and submission of required reports, in accordance with all contract requirements and in support of submission of claims for payment.
  • Collaborate with the Chief of Operations and other leadership to develop any necessary new policies and procedures related to CCBHC implementation.
  • In conjunction with Quality Management, ensure that all CCBHC services are implemented and delivered in a high quality, person centered manner in adherence with program policies and procedures, and in fidelity to the model and terms of the award, through reports, record sampling, outcome measures and other means.

What you’ll need:

  • Education:  Master’s or Doctoral Level degree in a relevant field and independent licensure required.
  • Experience:  
    • Five to ten years of supervisory & senior management experience required.
    • Five years post graduate experience providing or overseeing community based behavioral health services required (preferably in a team home-based or wraparound model)
  • Skills:
    • Knowledge of contracts, budgets, and fiscal management/oversight required.
    • Knowledge of EBPs, peer recovery and/or recovery coaching disciplines highly preferred.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical/Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders.

Do you have experience working with housing/occupancy? NSMHA is looking for a Housing Coordinator to support our residential programs. Join a dedicated, passionate team and develop your own career and skills. Responsible for the oversight of the Agency’s tenant leasing activities, including all DMH rental Subsidies, Continuum of Care Subsidies, and project based leasing and recertification activities.

What you’ll do:

  • Coordinate with residential and support staff to ensure residential move ins/move outs and re-certifications are occurring and are in compliance.
  • Attend the Weekly Housing Meetings with management staff and Housing specialists
  • Manage all functions of the Agency’s Sponsor based DMH Rental Subsidy and Continuum of Care allocations.  Including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Monthly reporting to DMH
    • Coordination with the various housing authorities (Metro Housing, RHA, BHA, EHA) and the various landlords as needed
    • Training of, and coordination with, the Agency’s Housing Specialists to ensure that the Agency is in compliance with all program’s requirements
    • Conduct regular inspections of the units
  • Manage all functions of the Agency’s Project based HUD subsidies including:
    • Coordination with ACCS support staff to ensure annual inspections, annual re-certifications, and annual lease renewals are completed
    • Conduct regular inspections of the units
    • Manage Move in and yearly re-certifications of all clients, “HUD and Non-HUD”, for rent re-determinations, including lease preparations and lease amendments.
    • Ensure compliance with HUD requirements with respect to Tenant files.
    • Provide back-up for the HUD Bookkeeper position
  • Assist with the management of the agency’s vehicle fleet.

What you’ll need:

  • Education:  AS degree in related field
  • Experience :  Certified Occupancy Specialist certification or ability to become certified within six months required.
  • Knowledge: Knowledge of housing development options.

Employee Benefits:

  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • All Team Members have access to the following benefits:
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is look for a Quality Enhancement Specialist to supports clients and staff in our Quality Management Department. The Quality Enhancement specialist primary will support North Suffolk by providing comprehensive and spot auditing processes; as well as providing support for special projects as necessary.  The Specialist’s will work with the QM team, as well as Program Managers, to coordinate with licensing authorities and support Licensin, and Certification preparation.  Join the team and work within the context of Positive Behavior Supports.

Salary: Ranges from 40,000 to $45,000 depending on experience and education.

What You’ll Do:

  • Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
  • Coordinate and lead the comprehensive audit process with managers twice per year at each program
  • Compile comprehensive audit action plans
  • Conduct routine spot audits
  • Maintain tracking of comprehensive audit data throughout the agency, including follow up actions
  • Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
  • Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
  • Provide staff training as assigned, including, but not limited to, ISP processes, documentation training, incident reporting, HIPAA training, and Quality Enhancement Systems
  • Send alerts for ISP due dates and track completion and submission of ISP paperwork to DDS
  • Create and manage ISP data collection process
  • Conduct annual satisfaction surveys
  • Provide on-site support to managers and staff

What You’ll Need:

  • Education: Bachelor’s Degree preferred.
  • Experience: Minimum of three years experience implementing Quality Improvement and Auditing Systems.
  • Skills: Strong computer skills required (Word, Excel, Access & PowerPoint) Knowledge of DDS regulations, including Licensing, Survey and Certification processes. Knowledge of HCSIS, including data entry. Driver’s License and access to reliable transportation required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

The Administrative Assistant (Operations Coordinator)  supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:

  • Orders office and other supplies as needed
  • Creates work orders for facility and IT issues as needed.
  • Creates team schedules for office coverage and on-call coverage as directed by Program Director
  • Audits confidential records to insure documentation standards are met.
  • Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
  • Send performance measures and other reports to DMH as required.
  • Keep track of training requirements for team members and register staff for trainings.
  • Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
  • Helps cover for other Operations Coordinators as needed.
  • Ensures that documentation of team meetings is completed.

What you’ll need:

Education:  High School diploma or GED required.  Bachelor’s degree preferred.
Experience:  Experience working in human services agencies preferred.
Skills:  Knowledge to create and maintain spreadsheets.  Experience in using databases and creating spreadsheets and reports.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
    Internal Advancement Opportunities

A career with a cause

Since 1959, North Suffolk Mental Health Association, Inc. has provided community-based mental health services to individuals and families in East Boston, Boston, Chelsea, Revere and Winthrop. To better serve our community, NSMHA has developed a comprehensive and integrated community-based system of engagement, treatment, rehabilitation and support programs to promote the recovery of adults living with serious mental illness, addictions and co-occurring disorders. Adult Community Clinical Services (ACCS) is a comprehensive clinically focused service anchored by a multi-disciplinary team that provides services through an integrated team led by clinical staff.  ACCS will provide clinical interventions and peer and family support to facilitate engagement, support functioning and maximize symptom stabilization and self-management of individuals diagnosed with severe and persistent mental illness.

 

The Behavioral Health Community Partners Program is an exciting opportunity to have a meaningful role in pioneering state-wide efforts to improve health outcomes for MassHealth members.  This is a unique chance to grow your own clinical skills and career as you help a new program develop. As a manager, you would bring a balance of direct care with members as well as program evaluation, mentoring and training staff, and quality and risk management. Part of your role will include collaborating with neighboring health centers and forming lasting relationships with insurance companies/healthcare providers.  Join a dedicated, diverse team, which consists of BA level Care Coordinators, Nurses, and Social Workers. Our goal is to  take an “all in” team approach to caring for folks in our communities that could use extra support in managing medical and behavioral health issues, as well as problem solving social issues in order to help members access treatment and wellness options they may not have known existed.  We are looking for someone with great clinical judgment, sound management skills, experience working in the Greater Boston community, energy and enthusiasm for helping, creativity, and an engaging personality.  This is a management position requiring licensure in social work or mental health counseling as well as supervisory experience. Are you our next Team Leader?

What We Are Looking For:

  • Master level degree in social work, counseling psychology or a related field, with appropriate independent licensure (LICSW or LMHC).
  • Experience working with people with serious mental illness and substance use disorders.
  • Prior supervisory experience
  • Embraces person-centered planning philosophy and motivational interviewing.
  • Valid driver’s license and a vehicle are required in order to attend required trainings, meetings and/or fulfill other responsibilities of this role.