Open virtual interviews for our Residential programs every Thursday from 11am to 2pm. Interviewing candidates interested in any residential position including Direct care, Residential counselors, Overnight staff and C.N.A. To register, email gethired@northsuffolk.org inquiring an interview with your resume attached.

We are currently offering a $500 sign on bonus for full time direct care positions!

 

The Administrative Assistant (Operations Coordinator)  supports the Integrated ACCS team and assists the Program Director in team management by carrying out duties that include clerical work, record maintenance, creating and maintaining data spreadsheets and completing tracking and auditing tools that can be used for enhancing the quality and completeness of documentation and reports.

This is a full time position, 40 hours per week.

Expectations of the role:

  • Orders office and other supplies as needed
  • Creates work orders for facility and IT issues as needed.
  • Creates team schedules for office coverage and on-call coverage as directed by Program Director
  • Audits confidential records to insure documentation standards are met.
  • Maintains databases and spreadsheets as needed to track data and performance measures as well as those that document the Care coordination Entities working with persons on Teams
  • Send performance measures and other reports to DMH as required.
  • Keep track of training requirements for team members and register staff for trainings.
  • Keeps track that all required follow up actions are completed for incidents and risk reviews and that documentation is completed as needed.
  • Helps cover for other Operations Coordinators as needed.
  • Ensures that documentation of team meetings is completed.

What you’ll need:

Education: High School diploma or GED required. Bachelor’s degree preferred.
Experience: Experience working in human services agencies preferred.
Skills: Knowledge to create and maintain spreadsheets. Experience in using databases and creating spreadsheets and reports.

Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 10 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
    Internal Advancement Opportunities

 

We are offering a $3,000 sign on bonus for this position.

North Suffolk is looking for a Quality Enhancement Specialist to join our team!  The Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

The projected pay range for this position is 40k – 45k a year depending on experience.

What you’ll do:

  • Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
  • Be a member of the Positive Behavior Supports Leadership Team
  • Coordinate and lead the comprehensive audit process with managers twice per year at each program
  • Compile comprehensive audit action plans
  • Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
  • Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
  • Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
  • Provide staff training as assigned, including, but not limited to, ISP processes, documentation training,  incident reporting, HIPAA training, and Quality Enhancement Systems
  • Create and manage ISP data collection process.
  • Conduct annual satisfaction surveys
  • Provide on-site support to managers and staff
  • Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you’ll need:

  • Education:  Bachelor’s Degree preferred but not required.
  • Experience:  Experience providing direct care or experience implementing Quality Improvement and Auditing systems.
  • Skills/Other:  Access to a vehicle in order to visit programs, conduct audits, and travel between sites.  Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for an Administrative Assistant to join our team!  The Administrative Assistant provides administrative support and efficient front desk operations for our Outpatient Mental Health clinics (sites in Chelsea, East Boston and downtown Boston).  In this role, you’ll be the professional and friendly face of North Suffolk that welcomes all clinic visitors and an important part of our Records & Receptions team.  This position is on-site 40 hours per week.

What you’ll do:

  • Greet and check in all clinic visitors and clients.
  • Collect health insurance information, manage co-payments and cash collection
  • Schedule and confirm appointments.
  • Answer clinic calls and direct them as appropriate.
  • Help maintain client Electronic Health Records (EHR) including updating charts and scanning information into charts.
  • Ensure client billing & health insurance information is up to date.
  • Oversee general office upkeep and maintenance including, but not limited to, requesting repairs, ordering & restocking supplies, and coordinating office assignments.
  • Provide coverage as needed for North Suffolk clinic locations.

What you’ll need:

  • Education:  High School Diploma or GED required.  Associates degree preferred.
  • Experience:  Previous office experience, preferably in a healthcare setting, and excellent computer skills required.
  • Skills:  Bilingual Spanish preferred.  Please indicate language skills in application!

Competitive & Comprehensive Benefits:

  • Paid Time Off: Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

Please note: NSMHA requires all staff to be vaccinated for COVID-19 or to be willing to get vaccinated before starting work on-site

 

We are offering a $1,500 sign on bonus for this position.

North Suffolk is looking for a Part-Time Quality Enhancement Specialist to join our team!  The Part-Time Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

The projected pay range for this position is $21 per hour. 

What you’ll do:

  • Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
  • Be a member of the Positive Behavior Supports Leadership Team
  • Coordinate and lead the comprehensive audit process with managers twice per year at each program
  • Compile comprehensive audit action plans
  • Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
  • Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
  • Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
  • Provide staff training as assigned, including, but not limited to, ISP processes, documentation training,  incident reporting, HIPAA training, and Quality Enhancement Systems
  • Create and manage ISP data collection process.
  • Conduct annual satisfaction surveys
  • Provide on-site support to managers and staff
  • Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you’ll need:

  • Education:  Bachelor’s Degree preferred but not required.
  • Experience:  Experience providing direct care or experience implementing Quality Improvement and Auditing systems.
  • Skills/Other:  Access to a vehicle in order to visit programs, conduct audits, and travel between sites.  Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

NSMHA is looking for a Controller to join our finance team!  The controller is responsible for overseeing the financial operations of the Agency and its affiliate entities including accounting functions, banking, and payroll services.  We’re looking for a candidate with a take-charge attitude to continually strive to increase the efficiency of the Accounting Department.

What you’ll do:

  • Perform accounting functions and reconciliations, as needed, including review of revenue posted by third party and contract billing.
  • Generate monthly financial statements in a timely and accurate manner.
  • Manage accounting (Sage) and financial reporting (Renovo) software.
  • Maintain the books and records of the agency with GAAP and government auditing standards, including OMB, Section A-133 and Mass. Exec. Office of Administration and Finance.
  • Manage and coordinate the accurate and timely recording of all financial information including cash receipts and disbursement, AP and AR, payroll and benefits, journal entries and the general ledger.
  • Prepare monthly financial reports including the profit & loss statements, balance sheet, and other monthly reports as needed.
  • Oversee bank reconciliations and prepares as required.
  • Provide support to non-financial managers/staff in accounting and finance related topics, as primary liaison to financial operations.
  • Coordinate the annual audit from preparation to completion.
  • Supervise accounting staff including, but not limited to, accounts payable, rep payee and payroll.

What you’ll need:

  • Education:  Bachelor’s degree in Accounting, Finance, Business administration or a related field.
  • Experience:  Minimum of 5 years’ experience in non-profit or comparable organization.
  • Skills:  Experience with Sage accounting software and Renovo reporting software preferred.  Experience with accrual accounting, cost allocation, budget development and administration/ financial reporting.  Hands-on accounting experience.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a QM Operations Support Specialist to join our Quality Management team! The QM Operations Support Specialist supports all areas of the QM Department including Human Rights and Medical Records and reviews processes in all functions to ensure efficiency. The primary responsibilities of this position is to provide support for staff in the Quality Management Department,  including support of comprehensive, spot, and any additional auditing processes as needed.

What You’ll Do:

  • Demonstrate an understanding of the commitment to the implementation of Agency standards regarding client’s care and quality of life.
  • Provide Support to Department Staff including but not limited to:
    • Support the Comprehensive and spot audit processes as needed.
    • Maintain spreadsheet used to track comprehensive audit data throughout the agency, including follow up actions.
    • HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested.
    • Provide staff  training as assigned, including, but not limited to, ISP processes, documentation training,  incident reporting, HIPAA training, and Quality Enhancement Systems.
    • Send alerts for ISP due dates and track completion and submission of ISP paperwork to DDS.
    • Create and manage ISP data collection process.
    • Conduct annual satisfaction surveys.
    • Log and file incident reports, complaints, and investigations and follow up as needed.
    • Provide various administrative support services to all staff in the Compliance, Quality and Medical Records Departments, including Human Rights.
    • Support the Medical Records Department with processing medical record requests and the organization and off-site storage of client medical records as appropriate.
    • Cross train and support other areas in the QM department when needed.
    • Support the data collection and entry for a variety of Agency data and maintains electronic records and reports.
    • Disseminate various monthly reports to managers.

What You’ll Need:

  • Education: Bachelor’s Degree preferred but not required.
  • Experience: Experience providing direct care or experience implementing Quality Improvement and Auditing Systems. Must have a Valid Driver’s license. Must have CPR/FA. Must have MAP.
  • Skills: Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes. Knowledge of HCSIS, including data entry.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

 

NSMHA is looking for a Repairperson/Maintenance Worker to join our Facilities team!  This position is responsible for the organization and completion of all maintenance and repair projects as assigned by the Director of Facilities and Maintenance.  Maintenance Personnel are required to rotate emergency on-call coverage.  Off-site travel is required.

The projected pay range for this position is $20– $22 per hour depending on experience.

What you’ll do:

  • Evaluate the scope of projects and develop job plans for review by the Director.
  • Determine and report materials, manpower and cost estimates to complete job to the Director.
  • Complete all necessary paperwork including work orders, purchase orders and sales receipts with proper job notation.
  • File equipment damage and loss reports, and accident reports in a timely manner.
  • Return all unused stock and materials and equipment to the facilities department
  • Complete repair work using the latest technology following local and state regulation codes and requirements.
  • Carry the on-call emergency beeper and dispatch appropriate vendors to the emergency according to procedure. Responsibility includes follow-through by phone until the emergency is resolved, reporting of emergency procedures followed in a timely manner and prevention recommendations.

What you’ll need:

  • Education:  Minimum of High School degree or GED equivalent.  Trade school attendance or Certificate preferred.
  • Experience:  Minimum of three years experience in property management and maintenance.
  • Skills:  Knowledge of basic construction and basic maintenance procedures and practices including material properties and applications, basic electrical, plumbing and carpentry.  Knowledge of spill cleanup procedures, first-aid and CPR.  Must have a valid Mass. driver’s license and a reliable vehicle.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

North Suffolk is looking for a Third Party Senior Billing Coordinator to join our Accounts Receivable team! They are responsible for preparation, submission and collection of all assigned third party insurance claims and the application of insurance payments from assigned third party insurance payors. The Third Part Senior Billing Coordinator is also responsible for the department’s cash deposit process and the monthly cash reconciliation for Mental Health and Early Intervention services.

The projected pay range for this position is 38k – 40k a year depending on experience.

What you’ll do:

  • Ensure that all billing is submitted to insurance payors by their scheduled deadlines and that all re-cap sheets are obtained for all electronic billing runs with all invoices having been printed & mailed.
  • Timely cash application and contractual adjustments of assigned third-party insurances.
  • Create department cash deposits and distribute to staff for system application and posting.
  • Make certain the cash posting and cash reconciliation of all Mental Health and Early Intervention services are completed prior to monthly closing, reporting any issues impeding process to Director.
  • Run and review assigned third party aging reports and initiate timely collection procedures to resolve outstanding claims. Collection to consist of telephone and written communications with third party payors not paid within 60 days of claim submittal.
  • Resubmission, resolution and appeal (if appropriate) of all rejected claims. Timely  initiate adjustments and voids when necessary.
  • Responsible for maintaining and improving on the standard/minimum collection rate for assigned pay source on an annual basis as well as updating of uninsured report for Director.

What you’ll need:

  • Education:  High School Diploma or GED required.
  • Experience:  Third party billing experience dealing with insurance company’s requirements for billing/collection.
  • Skills/Other:  Knowledge of Medical billing regulations required. Excel experience required.
  • Vaccination: At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities
We are offering a $3,000 sign on bonus for this position.
North Suffolk is looking for a Human Rights Coordinator to join our team!  This position is responsible for promoting, monitoring and protecting the rights of all consumers served by North Suffolk Mental Health Association.  This position supports and monitors Quality Management processes and activities related to consumer human rights and consumer advocacy.
What you’ll do:
  • Collect, ensure input, collate and distribute key indicator data related to complaints, investigations, restrictions, restraints, and incidents.  Monitor the completion of follow-up activities related to risk data.
  • Train and orient Agency staff in the fundamentals of human rights policies and procedures.
  • Provide on-going training, support and resources to Program Human Rights Officers.
  • Ensure all consumers and guardians are informed of their rights and agency grievance processes.  Ensure that materials and resources related to human rights and grievance processes are accessible.
  • Support the Agency Privacy Officer to develop and monitor policies and procedures related to the privacy and security of consumer information.
  • Coordinate all activities related to Human Rights complaints and investigations.
  • Coordinate all activities related to the Agency Human Rights Committee.
  • Act as a liaison to state agencies, funders, insurance providers, and external reviewers for risk and complaint data/systems.
  • Facilitate the Agency’s Risk Committee; preparing and distributing risk data to committee members and work collectively to identify trends and patterns and develop actions when necessary.
  • Ensure Agency policies, procedures and resources related to human rights are up-to-date and accessible to all staff and consumers.
  • Work in conjunction with QM staff to coordinate, collect, analyze and distribute all data related to consumer, guardian, customer and funder Satisfaction Surveys.
  • Local travel required to visit programs, meet with consumers, conduct investigations, and attend meetings.
What you’ll need:
  • Education:  Bachelor’s Degree required
  • Experience:  Three (3) year’s experience in human services.  A minimum of 1 year experience in an environment utilizing Quality Management processes/systems.  A minimum of 6 months experience in participating in processes related to risk management.
  • Skills/Other:  Valid Massachusetts driver’s license and vehicle required.  Off site travel required.

Competitive & Comprehensive Benefits:

  • Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Eligibility for the Public Service Loan Forgiveness Program
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities