Boston Emergency Services Team

Boston Emergency Services team (B.E.S.T.), under the leadership of Boston Medical Center and with the support of the Massachusetts Behavioral Health Partnership, provides a comprehensive, highly integrated system of crisis evaluation and treatment services to the greater Boston area; to children, adolescents, adults, including the elderly, the homeless, mentally ill and the multi-cultural populations within the Boston, Brookline, Chelsea, Revere and Winthrop communities.

If you or someone in your family is in crisis, please call 1-800-981-4357 for guidance.
This toll-free number can be used 24 hours a day, seven days a week to obtain services. Staff at the 1-800-981-HELP Call Center will provide support, information, referral, or arrange an in-person evaluation.  The Call Center will dispatch mobile clinicians to intervene at the site of the crisis unless a different setting is requested by a family or if the containment of a more secure setting is required.


  • Immediate information & referrals
  • Psychiatric evaluation
  • Crisis intervention and treatment (including psychopharmacology)
  • 14-bed short term Community Crisis Stabilization program (up to 3-5 day stay)
  • Referral for ongoing treatment

The Urgent Care Centers

Urgent Care Centers are located at the Dr. Solomon Carter Fuller Mental Health Center at Boston Medical Center and at the Eric Lindemann Mental Health Center.  These sites are an option when mobile evaluations are not desired and the medical support of a hospital Emergency Department is not needed.  The Urgent Care Centers also provide short-term crisis treatment, including psychopharmacology support.  The Urgent Care Centers accept walk-in clients and serve both children and adults.  The Urgent Care Centers also house mobile teams that are dispatched to the community for child and adult evaluations.

It is strongly advised that prior to arrival to Urgent Care Center the Call Center be contacted at 1-800-981-4357.

Community Crisis Stabilization (CCS)

This 14-bed program serves adults 18 years of age and older.   It provides short-term crisis intervention and serves as a successful alternative (diversion) to inpatient hospitalization.  The CCS is staffed by psychiatrists, master’s level clinicians, clinical nurse specialists, RNs, and Mental Health Counselors, including peer support workers.

Designated Emergency Department

There are two designated Emergency Departments (DED) in the B.E.S.T. system: Boston Medical Center and Massachusetts General Hospital.  These settings provide crisis evaluation and medical screening to those clients who require medical support or a more secure environment.

Homeless Support Services

Homeless Support Services provides case management, outreach, and mental health assessments to all guests at the Shattuck Shelter and in-service training and consultation to shelter staff.

Homeless Support Services
Shattuck Shelter

175 Morton Street
Jamaica Plain, MA 02130
(617) 971-3581