|Job Information || |
Reports to the Chief Operating Officer of North Suffolk Mental Health and is monitored closely by the Boston Medical Center executive team. Responsible for the overall clinical and administrative aspects of multiple programs including Boston Emergency Services Team Urgent Care Center and Mobile Team, Cambridge-Somerville Emergency Services Mobile Team, Urgent Care Center and CCS Unit, and the DDS Emergency Team, in a manner that is consistent with applicable state, local and federal contracts, regulations and/or guidelines.
Essential Duties and Responsibilities:
- Prepares and monitors applications, contracts, budgets, and similar documents, related regulations or evaluations as required by applicable state, local and federal contracts, regulations or guidelines.
- Prepares development and allocation of program resources.
- Prepares and conducts planning, redesign and development of programs.
- Prepares periodic program evaluation and quality assurance.
- Responsible for collaboration with our contractor Boston Medical Center, the lead agency of Boston Emergency Services, and the other components of the ESP program in the catchment areas served.
- Represents the overall program at appropriate meetings, conferences etc.
- Responsible for maintaining contracts with individuals and agencies for the purpose
- of referrals, compliance with regulations, and general community relations.
- Responsible for leadership, supervision, in-service training, and evaluation of program staff.
- Carries out supervisory responsibilities in accordance with North Suffolk’s policies and applicable laws including but not limited to the following:
- Interview, select and hire employees
- Direct, assign, schedule and transfer employees
- Planning and training of employees
- Discipline and discharge employees for just cause
- Adjust employee grievances, problems and/or complaints
- Evaluate and appraise employee performance
- Make recommendations on the retention, compensation, promotion, layoff and/or recall of employees.
- Provides on-call coverage as needed.
- Collaborates with the appropriate Central Administration and Clinical Staff to develop budgets, program resources, Human Resource related issues and administrative issues.
- Prepares program polices and procedures as needed.
- Prepares licensing materials as needed and ensure the programs are in compliance
- with our licensing criteria.
- Adheres to North Suffolk Mental Health Association policies and procedures. Adheres to
- Boston Medical Center policies and procedures as they relate to the Boston Emergency Services Program and CSESP and delivery of its services.
- Attend Community Events as appropriate.
- Collaborate with community programs to develop crisis plans and coordinate treatment with community providers.
- Provides marketing support in the community as identified by the CEO.
- Must have (or obtain) a cellular phone, in his/her own name for which the Agency will reimburse the employee at the set rate for their position – upon submission of documentation of such.
- Serves as a resource to other managers, programs and staff at NSMHA regarding risk
- management and emergency planning/intervention. Assists NSMHA in its overall risk management systems as participant in Medical Peer Review Committee and Risk Committee.
- Ensures overall consistency and coordination between the multiple NSMHA emergency service programs and its managers and troubleshoots and problem solves so that all objectives of program and contract are met.
- Serves the additional role of program manager of one of the ESP programs (i.e. BEST or
- CSESP) including supervision of staff, oversight of day to day clinical operations, triaging and prioritizing of initial encounters and follow-up encounters, management of boarded patients, oversight of Child-focused team, and occasional performance of face to face encounters.
- 24/7 on-call availability to mobile team and CCS staff for consultation and case review.
Education and Experience Required:
Minimum Master’s Degree in Psychology, Human Service or Nursing with the appropriate licenses. Fully licensed (LICSW, RNCS, PhD) third party reimbursable with a minimum five to seven years of relevant experience in supervisor or administrative positions.